Certain equipment may be required to receive advertised speeds. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. To be eligible for a return, the authentic receipt or copy of the order affirmation email provided, and the device should be unopened and in the identical condition that you acquired it. The fee for a modem, for example, is $100, and the fee for a router is $80. Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. If you're moving, I'd recommend setting your cancellation date for either the day you plan to be completely out of the residence or the day after, assuming you'll want an internet connection while packing up. Bullhead Print And Ship FedEx Authorized ShipCenter. Equipment return: By mail or in-person on the day of cancellation or before. Cloudflare Ray ID: 7a16975d2a0c3651 Login to your Mediacom account to search for the nearest store location. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. Bill pay by phone: Call 866.213.7456 to pay using Optimum's automated phone payment system. to return your equipment, and it has to be returned in good condition. with your phone or with a camera before you deliver it back to the company in person or through the mail. For more contact information, visit the Kinetic customer support page. Suddenlink Need Print A Return Label Return My Suddenlink. Well send you the fastest internet options, so you dont have to find them. Equipment return: "Promptly" by mail or in person at a store location. Optimum does not use email to provide customer support. Save time by troubleshooting Optimum service issues without having to contact Optimum customer service. All names, logos, images and service marks are property of their respective owners. View the Xfinity how to return equipment page for more information on returning your devices, including how to get specific instructions by logging into your Xfinity account. Ask the customer service representative about the equipment return policy when you cancel. Safely deliver it to any shipping center, preferably UPS or FedEx. Drop off the box. Allconnect is an independent, advertising-supported publisher and comparison service. Enter another ZIP to see info from a different area. You can also search Optimums FAQ page to quickly find answers to common issues, such as managing Altice One settings or programming your remote control. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. All rights reserved. Follow these 4 easy steps for returning all other equipment. If your TV picture pixelates or freezes, you can reboot your Optimum cable box by unplugging the cable box and waiting about 30 seconds before plugging it back in. Then affix the mailing label, make note of your tracking number, and drop it off at any FedEx location. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to finish your order. Find all the customer service contact info for Optimum services below. Find a Spectrum store location near you. Make sure you document the equipment with your phone or with a camera before you deliver it back to the company in person or through the mail. Scroll down to find your provider, or click the applicable link directly to it. You can cancel over the phone by calling or requesting a call back, in person at an Xfinity store location, via chat on the Xfinity website, online by completing a cancel request form, or by mail. Most Americans can't stand their internet provider, the best location to put your router for faster internet, visit Astound's equipment return policy page, Visit the CenturyLink cancel service page, Visit the Google Fiber cancel service page, HughesNet service terms and conditions page, Mediacom service commitment agreement page, returning leased equipment, fees and instructions page, 10 ways you can prevent your home internet network from being hacked, 5G Fixed Wireless Starting to Soar in the US, Says T-Mobile Study, FCC Unveils Rules for Clear Broadband Labels to Help Consumers Comparison Shop, I Ditched My 5G Home Internet to Go Back to Spectrum. Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. Pricing per month plus taxes for length of contract. Simple click here and enter your information. If we ask you to go to FedEx or UPS It's fast and easy-no packing necessary. Select how you prefer to receive outage communication in your Optimum profile under Communication Preferences. You can use the Suddenlink location finder and visit a store in your area to return the items in person. Centurylink Return Label. It's got everything you'll need to know, from how to return your modem, what happens with your auto pay, and details about getting your deposit back. Plus, we offer tips on how to research available broadband options and set up service with a new ISP. Most customers will see a max of $240, but the ETF may be much lower if you cancel further into your contract. I then go to a Suddenlink chat room and request equipment return shipping labels. Modem required for internet service. 1812 Hwy 95 Ste 14. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. No hidden monthly fees. The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. Your insight helps, and well do our best to improve your experience. When you drop off your equipment, keep your return receipt or tracking number. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. Be sure to compare all plans and providers to find the best internet service for your needs. When that time comes, don't fret. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. Canceling early will result in an early termination fee. We can't get your messages right now. Pay close attention to the information you receive, so you know of any additional charges or requirements for returning your equipment. Astound Broadband may not be available at your address yet. There are five steps you'll need to follow: 1. Therefore, if you are using the leased gadget, it is always better to ship the equipment again to avoid future complications. This is an important step because, unlike failing to return a couple of sweatshirts and pictures to a former significant other, failing to return internet equipment on time could be costly. Early termination fees can run well over a hundred dollars depending on the provider and how far you are into your contract when you cancel. Most TVs allow you to program your Optimum TV remote using the following steps. CenturyLink doesn't require a contract with its DSL or fiber-optic service, so there are no early termination fees to expect when canceling. Invalid password, please complete all fields. In case you have deposited the package to an authorized FedEx store, you can guarantee since FedEx notifies the company of the progress of the cargo. You'll be prompted to enter your information on the "Ship From" page and the name, address and other information for your recipient. Early termination fee: None. Endearing statements like "we really wish you'd stay" and "let's talk" give me the impression Frontier will work to keep your business. Moving or just moved? Allconnect.com does not include every service provider available. The purchaser ought to provide an authentic receipt and copy of the order affirmation email to be eligible for return. fedex.com. The current local time in Antony is 59 minutes ahead of apparent solar time. Prior to joining CNET, David built his industry expertise writing for the broadband marketplace Allconnect. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. Fee for late or no return: Varies. All EarthLink internet plans come with a one-year contract. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. The device needs to be in the same condition that the customer received it. This story is part of Home Tips, CNET's collection of practical advice for getting the most out of your home, inside and out. Broadband providers, Home internet, Security Cameras. Be sure to, How Long Suddenlink Gives You to Return Equipment, Suddenlink expects their materials back immediately. Find Optimum Wi-Fi hotspot locations here. Some, includingAT&T, Kinetic and Verizon Fios, run exclusive promotions only available when you order online. Suddenlink's system keeps telling me "There appears to be an issue while creating you label". Many FedEx locations can help you create a return label in-store. And FairShake can help. Equipment return: By mail within 30 days of canceling. You can select a program on your Channel Guide and press REC on your DVR remote to start recording. Phone call from Suddenlink said I need a label to return equipment. Release the SEL button when the TV turns off. Fee for late or no return: Up to $200. Optimum offers customers several bill payment options for your convenience. The returning is also cogent because you sign a contract where you agree to pay their receivers. According to the cancellation page, "some" customers can cancel service online. It is straightforward, and I hope that this systematic information has answered all your inquiries in one place related to how to return Suddenlink equipment. Enroll in our rewards program for free and get even more perks for choosing FedEx. Fee for late or no return: Up to $150 per device. Other return concerns. Before its acquisition by Altice. Please promptly return equipment on the day of or prior to the scheduled disconnect work order. According to the fine print, if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. Suddenlink tools return no longer as hard as it seems. Optimum customer service is there whenever you need help. No problem. OK, you're set on canceling with your provider. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to discuss your options with one of our award-winning customer service representatives. Pricing varies by location and availability. Breaking up (with your internet provider) doesn't have to be hard to do. Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. This equipment ranges from a TV box, modem, and TV controller to the cables. US. Whether youre shipping or waiting for a FedEx package, you can quickly and easily request to have it delivered to the FedEx location at 1717 Sidney Baker. Upload vs. download speed: Whats the difference? Tear off the bottom receipt tab from the prepaid shipping label. We've got a couple things to clear up to get you connected to Astound Broadband. AT&T Returns are only supported at FedEx Office Print & Ship Center locations. Equipment return: Call customer service for details. How to Return Your Equipment You can avoid all of that by making sure you return each and every item the proper way. Fill out the online form to chat with an Optimum representative 24/7. AT&T doesn't require a contract for internet, so you shouldn't have any early termination fees to worry about when you cancel. All prices subject to change at any time. As for potentially switching providers, you'll want to explore all ISPs and plans available at your address. Don't worry, a real human being is ready to get you connected as quickly as possible. Learn how to send back your AT&T Internet, AT&T Fiber, Fixed Wireless Internet, or U-verse TV equipment. Again, not every possible ISP is listed here, so yours may not be shown. The cancellation and return of the equipment is very straight forward and You can make return Suddenlink equipment through the following process: In this article, we will discuss how to return Suddenlink equipment in detail. Return all equipment. When you call to cancel, ask about shipping labels and potential compensation for mailing your equipment back. Attach the label. Or maybe your current provider's service isn't working for you and it's simply a matter of "it's not you, it's me." The offers that appear on this site are from companies from which Allconnect.com receives compensation. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! When you package your equipment you need to make sure that you include a copy of your bill or at least fill out a piece of paper with your personal information including your name, full address, and Suddenlink account number. All fields are required unless indicated as optional. You will need to call Verizon customer service to cancel your internet. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Equipment return: By mail or in person at a store location. Select how to reset your password. Altice Amplify gives a manufactures 12- month restrained guarantee against defects. For everything else, you'll need to call CenturyLink customer service to cancel your internet. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. Here we are, the most crucial step in canceling your internet service: actually canceling. After receiving your returned device, the company will check for any damage. Astound Broadband is available at your address. You can customize your shipment to your needs with value-added options from FedEx. Fee for late or no return: Up to $280 for ONT device and router. If you have questions about an existing internet service order, please call 844.263.2443. Spectrum does not require a contract and does not charge early termination fees. All trademarks and service marks are the property of their respective owners. - GetHuman, Suddenlink Communications - returning equipment and final bill, I want labels to return Suddenlink equipment - GetHuman. Both parties can decide how to deal with it, which could be refund, replacement or repair. This page didnt help me choose a product or service. Track the status of your FedEx package. Use the Optimum store locator to find the nearest Optimum store. Suddenlink's system keeps telling me "There appears to be an issue while creating you label". After about 60 seconds, plug your modem in. Optimum does not require a contract for home internet service. from Suddenlink is based entirely on what service you have. Customer service number: The correct number to call varies by location. Canceling before the contract is up may result in an ETF. Any unopened Altice Amplify can be returned within 14 days of the date of purchase to a Suddenlink store with its covered accessories, packaging, and unique receipt. Then, package it perfectly, attach the return label to the box and safely ship it to the CenturyLink store. Your router will result in an $80 fee, and your digital antenna will be a $25 fee. Mediacom's service agreement page doesn't list any information on equipment return policies or fees, only that your devices can be returned by mail or in person at a store location. Suddenlink is an American telecommunications subsidiary of Altice USA, which specializes in cable television, high-speed internet, broadband phone, home safety, and advertising. 2-Year Price. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Nearby locations. The fees are broken down based on the type of equipment. As per the organization timelines, you want to ship the equipment back to them within 14 days of cancellation. Fee for late or no return: Call customer service for details. You may find the grass isn't greener on the other side and end up sticking with your current provider. If you do this, you can make sure you are well within the deadline but be sure to get a receipt. The page didnt have what I was looking for. There are several ways you can contact Optimum support any time of day. Step 1: Choose a nearby FedEx Office Print & Ship Center to return your AT&T Equipment.. SuddenLink/Altice Equipment Return. The fee for a modem, for example, is $100, and the fee for a router is $80. 2023 RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc. All Rights Reserved. Figure out when exactly you want to terminate service, and do a little research beforehand, so you know what to expect when the time comes. Actually, that's not true. Meanwhile, if you need more clarification on each step, I've gone more in-depth below. Mediacom contracts vary by package, but most customers will have to sign a one-year contract when signing up for Mediacom internet. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. People need to know someone is out there to help! Also check out the Optimum website for the latest promotional deals available for you to take advantage of. Your privacy is important to us. After reconnecting it and turning it on, the cable box should reboot. Head to your nearest FedEx Office, Office Depot, OfficeMax, FedEx Ship Center or FedEx Authorized ShipCenter location. Equipment return: Drop off in-store or mail by UPS within 10 days. Optimum doesn't state exactly when to return your gateway device, only that it should be done "promptly." Nothing wrong with that, and totally understandable. For customers in NY, NJ, CT and PA, follow the return instructions for your service area. Either theres a known fault or you may also choose to upgrade your service. Avoid posting any personal information, such as account numbers or addresses, to the public page. Today I go on line www.Suddenlink.com and look for return instructions. Your local Optimum customer support number is the best number for current Optimum internet, TV and home phone customers to call regarding their service. Sign into your Optimum account and then send email from your Optimum email account. BTW I have a Sudden link modem like this one for sale $50 + shipping This might also continue to charge the purchaser a monthly carrier fee every month until any final gear is returned, accumulated by Suddenlink, or entirely paid for by the customer. If, for some reason, you are under contract with AT&T for internet service, an early termination fee may apply if you're still within your first year of service. Suddenlink's parent company Altice USA announced on May 25, 2017, that some of Viacom's channels would return to Suddenlink as part of a wider agreement between Viacom and Altice USA. Distance: 1.61 mi. The process for canceling your internet is pretty much the same with any internet provider, but there may be some minor differences between them. If your purchase was made with a credit or debit card, your refund will be returned to that card. We even deliver on Saturdays. In Lisas Words: Ever Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. You may find that sticking with the provider for a little while could save you money. You may need things like your full name and the address associated with your account. There's a slight chance you may be able to cancel online, but don't count on it. This step-by-step guide will explain how to cancel your home internet service. Nonrecurring of the device can lead to a fine and additional bill. EarthLink will send you a shipping label once your cancellation is processed. Types Of Christmas Trees And Their Advantages. Prior to its acquisition by Altice,. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. To go to a fine and additional bill set on canceling with your current provider ask you to equipment... Posting any personal information, visit the Kinetic customer support, make note of your number... Dsl or fiber-optic service, so you dont have to sign a one-year contract when up... Can contact Optimum support any time of day this, you want to explore all and. 25 fee press REC on your Channel Guide and press REC suddenlink return equipment fedex your remote. 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Cancel your internet service order, please call 844.263.2443 should reboot a modem for... Your contract see a max of $ 240, but do n't count on.! Find that sticking with your internet note: you should receive a confirmation letter or email from your billing! Rewards program for free and get even more perks for choosing FedEx your.! On, the cable box should reboot side and end up sticking with provider... Press REC on your Channel Guide and press REC on your services is! On suddenlink return equipment fedex site are from companies from which Allconnect.com receives compensation all EarthLink plans. A return label in-store find that sticking with your internet provider ) does n't require contract., is $ 80 locator to find the best internet service for your bogus equipment return fees Suddenlink... Themescene.Tv is not an internet, at & T Returns are only supported at FedEx Office, Office Depot OfficeMax. 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