The buffet has the same thing everyday and its not vegetarian friendly at all. Bahia Principe Luxury Akumal: Very good service and amenities - See 13,358 traveler reviews, 16,939 candid photos, and great deals for Bahia Principe Luxury Akumal at Tripadvisor. Sometimes the shampoo and soap got topped up. The quilt had a yellow stain on it!! from the time we arrived until the time we left this ***** resort was what my husband and I needed to get away and be treated like royalty. Couldn't have asked for better service. (False). Dear Carole,On behalf of the entire Luxury Bahia Principe Akumal Don Pablo Collection staff I would like to take this opportunity to thank you for your feedback regarding your recent stay at our hotel facility. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The Privilege Bar on the Privilege Beach also played music at all times. Grounds were well manicured. There were many boisterous groups partaking of the unlimited amount of booze available and many smokers. While I was out there my dad and stepmum were flying out the day after I left. Tripadvisor performs checks on reviews. However. Whether you prefer to lounge by the beach, release your tension at the spa, or experience a taste of international cuisine, there's endless ways to enjoy each day. Bahia Principe Luxury Akumal: Grand Bahia Principe Akumal Mexico at Privilege club - See 13,361 traveller reviews, 16,939 candid photos, and great deals for Bahia Principe Luxury Akumal at Tripadvisor. I was really looking forward to this holiday and while I did have a nice holiday it wasnt the luxury I had hoped for. Review tags are currently only available for English language reviews. Bahia Principe Luxury Akumal: Privilege Club WARNING. He eventually gave up and told his Admin girl (who was very pleasant) to refund us the full amount. Discover the best all-inclusive offers for Riviera Maya hotels and resorts. While you are getting your personal presentation (before you decide) you may hear applause on a couple of occasions from different partitioned areas of the large Suite which is meant to show that another 2 lots of people have just signed up. Some services may be subject to additional charges, 2023 Privilege Club ~ Vacation as you are, Family-friendly Privilege Beach at BP Grand Tulum*, Adult-only Privilege Beach at BP Luxury Akumal*. It was not a pleasant experience. Pool MORE INFO. NOISE: In other resorts where we have been the beach is the quiet area and the pools are where people go to enjoy drinks, music and sports. Never been away at Christmas time before but will go again as they made it a very special time. The pools and beach is spotless! Just came back from a weeks stay. *Services and facilities exclusive for Privilege Club members At Akumal, any area that you could swim from (much of the waterfront is reefs and not for swimming) was artificially made and/or roped off from the reefs . Tripadvisor performs checks on reviews. Please see our partners for more details. The staff all go out of their way to help you and nothing us too much trouble. Once again a perfect stay, I can not praise the staff enough for there friendly service nothing is too much trouble. they offer some great tours in the hotel i can thoroughly recommend swimming with turtles and visiting the cenotes.the shows in the theatre in the evenings are great.excellent sports bar.very nice A la carte restaurants- rooms could do with being updated.disappointing beach, the sand is nice but when you go into the sea its very very rocky underfoot. There were fish to see while snorkelling but it was a sanitized snorkelling experience at the best, ideal for kids just beginning to snorkel, and you saw almost as many legs as fish. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards.Regarding the situation described, all your observations have been forwarded to the General Management and RCI of the resort as guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services.Your opinion is really important for us to keep the quality in our services at the hotel, thank you for sharing your point of view.We hope to have the opportunity to host you in the future as we believe you will enjoy our new services.Sending you our best regards,Ahiram TavarezOnline ReputationBaha Prncipe Luxury Akumal, This hotel has a lovely reception area, clean restaurants and pool area but the rooms are a complete let down!! We can say, however, that we are still in love with Mexico! Water was well stocked as requested. . Bahia Principe Luxury Sian Ka'an: PRIVILEGE CLUB - See 9,496 traveler reviews, 12,542 candid photos, and great deals for Bahia Principe Luxury Sian Ka'an at Tripadvisor. Lock in the lowest price from these sites. Its all this poor service that has just gone so down hill that I probably will not go back. My husband and I spent two weeks there staying in the adults only block (83). Again this was fixed. A modernized bar that features all you could ever crave as you mingle with fellow vacationers and soak in the Caribbean weather. Would we go back? Overall it was an amazing holiday and we will definitely be returning!! Taxes and fees that are shown are estimates only. It is for guests like you that our resort remains one of the most appreciated hotels in the Riviera Maya.It is a pleasure to know that we filled your expectations, it will be great to have you back, and give you the best service.Our entire team will be flattered by reading you had a great time among us and we all hope to welcome you back very soon, to pamper you as you only deserve. Drinks were endless with plenty of bars with high end alcohol to choose from. All your observations are well received and we will do our best to reinforce the areas mentioned.Please do not hesitate to contact our Public Relations/Guest Service colleagues in order to receive the best assistance to improve your experience. $184,000 USD: Luxury condo with resort-style amenities This beautiful condo for sale at The Tulum Country Club in Akumal offers inviting indoor-outdoor spaces and the perks of living in a resort community. Best holiday ever! LOLPeople where trying to upgrade after they checked into the other resorts.You could walk for miles along the beach. Privilege Beach*. Beach Bar MORE INFO. Its nce to hear the birds. For those who want to wake up at the seafront and enjoy the very best in services and amenities. I picked a top floor ocean front room and I picked the middle room for them. The grounds are beautiful and the animals are lovely to see. See more of Privilege Club on Facebook. Dear guest,First of all thank you for your loyalty in Bahia Principe Hotels & Resorts and for choosing us once again to enjoy your holidays.We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel. Thank you for taking some time to express your impressions during your stay and for sharing your comments and points to improve with the Bahia family at the Luxury Bahia Principe Akumal.We hope that we will be able to welcome you back soon . I think they do enjoy their work, but do tip everybody who you think is worth it. The beaches are so clean, no seaweed at all! Lock in the lowest price from these sites. I am not complaining about noise from night shows or pool activities; that is an expected occurrence. Taxes and fees that are shown are estimates only. Once we made it clear that we were cancelling we were taken into an Office where we were confronted by another member (the Senior Agent) who became very aggressive showing us one of the documents we signed (the 2 free weeks at Bahia Jamaica) and repeatedly stating this is your signature and that they had already paid for the 2 weeks (rubbish) and that if we cancelled we would only get half our money refunded. The main beach is so clean We are going back to our paradise next Christmas and New year 2016-17 again. There was no remote for the TV, which to be honest we weren't to bothered about!! Club Carts*. Bahia Principe Luxury. Catered exactly to your liking and the preferences of your family. We upgraded to an ocean view room as it was a special birthday and our room in block 66 certainly didn't disappoint. We visited the Italian, Mexican , steak, Brazilian and Indian A la carte restaurants. Bahia Principe Luxury Samana. If there were not there we would wait 10 mins just for drinks and thus was when it was quiet. Bahia Principe Luxury Sian Ka'an: Nice hotel but not 5 star - See 9,500 traveler reviews, 12,551 candid photos, and great deals for Bahia Principe Luxury Sian Ka'an at Tripadvisor. The 90 mins turns into 4hrs. Some services may be subject to additional charges, 2023 Privilege Club ~ Vacation as you are, Family-friendly Privilege Beach at BP Grand Tulum*, Adult-only Privilege Beach at BP Luxury Akumal*. I went to ask if they could turn it down; there was not a single visitor on the beach and was told that I had no right to be there and the members wanted the music. Dear H2926HLdavidb,Thank you for choosing our hotel for your recent vacation. We are honored that you have selected our hotel as your holiday destination and will be looking forward to welcoming you back to our hotel.Our kindest regards,Geraldine LunaLuxury Bahia Principe Akumal Don Pablo Collection. Would totally recommend! I was reassured they would definitely have that room and it wont be given to any one else. OnlineReputationAku, Online Reputation at Bahia Principe Luxury Akumal, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We hope to receive you again at The Mexican Caribbean and please do not hesitate to contact us before your next visit. Privilege Club - Luxury Bahia Principe Akumal Services subject to change without prior notice. Its such a shame. ;- )Kind regards, Geraldine LunaLuxury Bahia Principe Akumal Don Pablo Collection. The variety of salad is amazing, and while the dessert cakes and pattiseries were good, we lived on the fresh papaya, blood orange, guavas, necraines, prickly pear fruit.we had fruit at all three meals a day. . plenty of loungers under shade on the beach and pool areas and we . As a member of the Privilege Club you also have exclusive access to nearby hotels within the Bahia Principe Riviera Maya resort. I am not complaining about noise from night shows or pool activities; that is an expected occurrence. 1 Comment 1 Share. . You do not wait any length of time.All in all, a great setting, wonderful weather, food and accomodation. This music boomed from the pool areas and bars onto the beach. ;)We will be more than happy to welcome you again!Kind regards from sunny Mexico,Estefana DelgadoLuxury Bahia Principe Akumal. Taxes and fees that are shown are estimates only. food in the buffet restaurant is ok but mostly the same stuff everyday.swimming pool could have been cleaner, lots of people get in and out with sunscreen on all day but never once saw anyone cleaning it. Dear Guest,On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Luxury Bahia Principe Akumal.We appreciate you are letting us know your comments and observations, be sure all of them are forwarded to every department in charge in order to apply the proper measures that guarantee the satisfaction of our clients. The flavours made it superb and am dreading going back to what we get here in the UK once Tesco have removed all taste.Entertainment. Bahia Principe Grand Tulum: Gran Bahia Principe, bel Hotel mais manque de personnel flagrant - consultez 15'897 avis de voyageurs, 19'222 photos, les meilleures offres et comparez les prix pour Bahia Principe Grand Tulum sur Tripadvisor. I am usually a bug magnet every resort I have been to I get bug bites and I always come prepared for it. In all we were spoken to by 9-10 different people. Del Sol Beachfront Hotel and Condominiums. Lots of pools and restaurants to choose from the only other maun I have is on a evening of your sat out side you have to put up with smoke and vape why oh wy8 can't hotels have a none smoking area outside as there is only 2 places to go by the main lobby on a eve, Dear Guest,First of all thank you for your comments about your stay at Luxury Bahia Principe Akumal, Riviera Maya! It was an amazing time. It is mentioned that the place is large; that is an understatement and you must think crowds, line ups and walkie talkies for the buffet restaurants and the trolleys.NOISE: In other resorts where we have been the beach is the quiet area and the pools are where people go to enjoy drinks, music and sports. Tras un bao en una de las 6 piscinas al aire libre o 5 baeras de hidromasaje High humidity can cause a problem with damp smells in the rooms but we used the hotel's aromatherapy service and took wardrobe dehumidifiers with us which solved the problem.We loved the fact that we could travel around the different hotels in this complex and use their facilities - all of which were of a very high standard. I personally think just a shower in the place of the bath will make it spacious. * Music around the adults only pool tended to be VERY loud. They told us it is an extremely nice resort, great food and service. Bahia Principe Hotels and Resorts, Otro at Bahia Principe Luxury Akumal, responded to this review. The place is beautiful and well maintained. The room on arrival smelt musty and was very off putting!! There were many boisterous groups partaking of the unlimited amount of booze available and many smokers. Everything about this hotel is perfect. This music boomed from the pool areas and bars onto the beach. more. The beauty of seeing that the most special day of your life of your life is also special for all your guests. Easily fixed, put down towels after shower. Tiles were broken in the room around the table and under the bed!! ***It was a good move****We had butler service however I was not sure how to use it. (day and night) Children's activities in the Mini-Club (4-11 years) 1 hour per day free . Remember to contact us at: [email protected] on your next visit! For Sale: 184000 - Condominium, 1 bed, 1 bath, 850 sqft at Quetzal 3 in Bahia Principe. First of all, the food was terrible. The Hotels I spoke with were only aware of some RCI Timeshares within their establishment. One rainy day we went back to our room to sit on the balcony only to be faced with an incessant boom. Bahia Principe Grand Tulum: Great Time, Will Return! With the many discounts we offer and the ability to be flexible to various accommodations for our members, were a vacation club that goes beyond perks and commits to a full vacation experience. Can't fault anything from the hotel! Your evaluation is of special importance and please be assured that we have shared your feedback with the rest of the team.We hope to have the opportunity to welcome you again in the future.Our Best regardsGeraldine LunaLuxury Bahia Principe Akumal Don Pablo Collection. Dear Guest,First of all we would like to thank you for choosing Luxury Bahia Principe Akumal Don Pablo Collection.We are glad to hear that you enjoyed your time in our hotel and we appreciate that you took your time to share your experience.The suggestions we receive from our guests are very important to maintain the quality and service.We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. Pool MORE INFO. Dear guest,Thank you for letting us know your observation regarding your experience, we always make our best to exceed our guests expectations!It is great to read this amazing review regarding the service received during your previous stay at our hotel. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards.Regarding the situation described, all your observations have been forwarded to the General Management of the resort as the guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services.Your opinion is really important for us to keep the quality in our services at the hotel, thank you for sharing your point of view.Sending you our best regards,Ahiram TavarezOnline ReputationBaha Prncipe Luxury Akumal. We saw no renovation activity at them during our week. Everything was special, food excellent in both the buffet and the a la carte restaurants. 3 Bars. Dominican Republic, Samana. The rooms are very clean - some are outdated so if you dont care about that then youll have no problem! We have stayed at Bahia Akumal several times as we found the Service and Resort very good however this event has soured our views on Bahia as it has become clear the owners endorse this Time Share racket called Bahia Privilege Club. We chose Akumal because of suggestions from friends and easier, now exclusive beach access. With pools only steps away from beach, this hotel is bound to become your home away from home. Suites beautiful everything there you needed. Our room gave us great view up the road to the adults only areas, and the coati, iguana and agouti are always around, coyote are seen now and then. HOWEVER, there were things that we did not like and we will not be returning. Poolside drinks service from lovely staff, also great swim up bar available. HOWEVER, there were things that we did not like and we will not be returning. If you receive a note or email inviting you to a Bahia Privilege Club Presentation for which you will receive a 40 Dollar gift voucher to spend at Bahai and a btl of Tequila for a 90 min attendance - BEWARE. Beach Resort. I just feel the service has gone down hill. At Akumal it was impossible to find a spot away from the music (often played at such a loud volume that the speakers vibrated). Photos. Every restaurant that we ate in was lovely and we had no trouble booking the restaurants through the concierge and through the Bahia app. Amazing Resort - everything you could ever ask for, Del Sol Beachfront Hotel and Condominiums. Others found the sales pitches very annoying. Please see our partners for more details. Indulge in a body scrub, aromatherapy, and a massage at Bahia Spa . HOWEVER, there were things that we did not like and we will not be returning. Also, thank you for pointing out the areas you believe we should reassess, rest assured all your observations will be forwarded to Management. Tiles were missing from the side of the bathe and there was mould all over the ceiling!! Some services may be subject to additional charges, Mexico, Jamaica, Dominican Republic & Spain, Riviera Maya, Runaway Bay, Samana, Punta Cana, La Romana & Canary Islands, *Services and facilities exclusive for Privilege Club members, Services subject to change without prior notice. We will be back! Bahia Principe Luxury Akumal: A holiday made even better with Privilege Club - See 12,969 traveler reviews, 16,049 candid photos, and great deals for Bahia Principe Luxury Akumal at Tripadvisor. Family-friendly Privilege Beach at BP Grand Tulum*. Tripadvisor performs checks on reviews. The only average dinner was at Oasis which looks like it is still finding its identity but was the only a la carte available that day-Quick access from our room to and from the beach though we did not have an 'oceanview' room.-Top shelf unlimited tequila!-Oscar at the Akumal bell deskFrankly, if you aren't enjoying yourself here, you shouldn't travel. Thank you for mentioning our staff, they work hard and diligently every day to make our guests' stay the best possible. We got a taxi which cost about 10 dollars and although uts about 65 dollars to get in all the money raised is to provide better facilities for the animals. The swimming areas were wading pools at the best with water only thigh high and no wave movement. The 40 Dollar voucher offered to attend is not worth wasting a morning of your Holiday for.Although we compared a full 2 week holiday package with a UK Travel Company which was nearly 1000 cheaper than going through the Timeshare Club, this may not be the case for Americans and Canadian who tend to pay more than us via Travel Companies. We were also surprised that so many of the restaurants were big glass boxes and that there were very few outdoor eating experiences (1).This is a very negative review and I have never written one like this before. The room was lovely and clean, housekeeping make cute animals from the towels, top up mini fridge and make beds daily if you like. Bahia Privilege Club WARNING. Extra points per night for bookings made via www.bahia-principe.com or our call centre. I felt sorry for them and they were just so pleasant. even complained to be told they didn't have any! We did Xplor, coco bongo and Chichen itza tour, they were all amazing! There were many boisterous groups partaking of the unlimited amount of booze available and many smokers. For spending money we took mostly dollars and some pesos as you can use both currencies everywhere, but they prefer dollars and its easier to understand how much youre paying if youre from UK, US or Europe as similar prices to pounds and euros. Pools were great, if you want beds with a parasol youll need to get up and reserve around 6-6:30am which is worth it if you know youll need it. Mexico, Jamaica, Dominican Republic & Spain, Riviera Maya, Runaway Bay, Samana, Punta Cana, La Romana & Canary Islands. We are Privilege club members, so this is what you get: Still excellent during 5th stay but not sure if we will return, Del Sol Beachfront Hotel and Condominiums. the staff work so hard and are so friendly, The food is everything you could wish for and everything is so clean ,The small extra thought of detail has gone on to so many things, The pools are beautiful even in a shower of rain. From select premium brands to colorful tropical cocktails and mocktails, enjoyyour favorite beverage to the tune of the waves in the backdrop. This was our second trip to the hotel and we loved every minute of it, just can't wait to go back.The food was superb the last time we went but this time it had got even better you have so much to choice from. + great staff a credit to the hotel from the entertainment staff to the waiters.clean and tidy grounds around the complex. I have posted this in the hope that it may help to save others landing themselves in the same situation - As a direct result of the aggressive and intimidating response we received when requesting to cancel my advice would be to steer well clear of this lot. Seven years ago we visited Grand Bahia Coba and bought a timeshare and had instant buyers remorse! 4 days before their arrival I spoken to reception to upgrade them as it was a surprise for my dad by the request of my stepmum as it was their anniversary and their 4th visit there. We have been to this coast of Mexico now three times and this hotel was by far the best we have stayed in. Room was super clean and cleaned spotless every day. From 8.699 USD. The worst all inclusive resort Ive ever been to. If we ever go back, I will just book through Air Transat - which is something that I know they would prefer I don't do but until they get their website and call center people set up efficiently, I'm going to-They've sold out to the Privilege Club, there was a time that I wrote: "You want to know what the Privilege Club is to us? Services, Activities and Entertainment: Privilege Beach Club at Las Olas Beach House*. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The net curtains were not the same length and one was discoloured!!! We said if he refused to refund us as per the terms stated in the Contract we would contact the Police to which he then accused us of threatening him and that he was going to call the Police to report that he was being threatened. The staff can't do enough for you, they are so polite and helpful! Staff was exceptional, service excellent, & accommodations were beautiful. Their aim is not to let you go away to think about it so they will offer a free week at any Bahia Resort and if they think you are still hesitant they will up it to 2 weeks all inclusive (only over certain months and to be used within 18 months) We finally fell for it and signed a 10yr package appx 14,000 US Dollars 11,200 Sterling but with the knowledge that we had the option to cancel and receive full refund within 5 days as stated in the contract. Do not hesitate on contact us at: [email protected] on your next vacations !Receive our warmest regards from Mexico,Estefana DelgadoLuxury Bahia Principe Akumal. Overall, a perfect place for either a couples getaway or a family vacation. They tell you everything they think you would be wowed with - the savings on holidays, the top quality rooms and service you would always get as a Privilege Club member and the low fixed price for 3 & 5 day short breaks at Hotels around the World. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. The 90 mins turns into 4hrs. We were told that restaurants were closed for renovations (in high season???) yes this resort has a huge problem with seaweed getting washed up on the beach, there are armies of men trying to clear it up but they cant keep up with it. Amongst the many Privilege Club benefits our members enjoy include exclusive areas like the Privilege Lounge, complete with a serviced bar and many other perks. Kind regards,Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal. In addition, the Privilege Travel portal, which gives our members access to a range of hotels, cruises, car rentals, and leisure and entertainment activities around the world. It was nearly impossible to find. Our experience with Bahia Principe has been phenomenal whether its in Samana (Cayo Levantado), Dominican Republic or in Akumal, Mexico. Bahia Principe Luxury Cayo Levantado. Amazing views of the sea from the front and the infinity pool to the side. Groups partaking of the bathe and there was no remote for the TV, which to be we! 850 sqft at Quetzal 3 in Bahia Principe Akumal flavours made it a very special.... They were all amazing features all you could ever ask for, Del Sol Beachfront hotel and Condominiums so. Still in love with Mexico exactly to your liking and the animals are to! ' stay the best all-inclusive offers for Riviera Maya resort would wait 10 mins just for and. It a very special time come prepared for it no remote for the TV, which to told! 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