He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. Young Driver Fee 20% fee of the trip price for people under age 25. Turo's Commercial Host Insurance Certain Turo hosts (car owners) provide insurance separate from Turo's protection plans. How to message on turo before booking, Imagine not worrying ever once more about missing to send a message!? The next best way to talk to their customer support team , according to other Turo customers, is by calling their 888-391-0460 phone number for their Canadian Customer Service department. Yes, many Turo hosts offer discounted prices when you book trips lasting 3+, 7+, or 30+ days. Turo allows people in the United States to return cars during Covid because the host must disinfect the vehiclebefore each use. No one can pick out it up on your behalf, it can solely be picked up by way of the man or woman who made the booking. Pro tip: If you want to ask about specific reservation details, enter the . Turo offers three optional protection plans at an additional cost, each with increasingly more insurance coverage: a minimum, standard and premier plan. Use the up and down arrows to review. While its now available in all 50 states, it wasnt until June 2022 that Turo launched in New York state. Everything goes through the app, so you can sign in and click on your booked trips. Turo, formerly Relay Rides, is a peer-to-peer car sharing company that started in San Francisco, California in 2009. A common scam is for someone to call or text from a non-Turo phone number and ask you questions such as, Are you still using your Turo account? Or When was the last time you used Turo? Theyre hoping youll give them your two-factor authentication code. } Canceling a Turo rental can incur fees, depending on the circumstances. You can book a reservation without contacting the Host beforehand, but its a good idea to message the Host if you have questions. 2 All protection plans include coverage under a third-party automobile liability insurance policy issued to Turo from Travelers Excess and Surplus Lines Company. Many owners offer discounts for longer trips, and some offer discounts to guests who book at least a week in advance. Once you choose a vehicle, any Extras, and a protection plan for your trip, well ask you to enter your profile photo, address, drivers license information, and payment information. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. If you have more than one car listed on Turo, you can filter your requests per vehicle in the Trips tab. When submitting a booking request, Turo will notify both the hosts and the guests about it, as well as any . Many Turo hosts offer discounted prices for weekly and monthly trips, as well as "early bird" discounts for trips booked a week or more in advance. If the answer isnt what you were hoping for, you can cancel the booking request. For example, for our compact Smart four two it was $17 per day rental and $8.50 per day for insurance. how to message on turo before booking, eleven The reserving day by day price is in 24 hour . When you book on turo, you have the option to message a host. Once inside the trip page, youll see a Message tab you can open to write a message to your host. If you still havent received a response you can try reaching out to the host again or contact Turo support for assistance. And within each state, Turo is still expanding. Low Price points available While Turo doesnt claim or try to beat traditional rental car prices, it can be a cheaper alternative. Their answer will determine if I want to book it } Because much of the rental price goes directly back to the cars owner, more money stays in local communities. They have 30 minutes to bring the car to you before Turo cancels your booked trip and will issue a refund. However, your car insurance policy may not cover any damages that occur. Building a strong foundation Thorough listings show up higher in search rankings and attract more guests. For your safety and privacy, guests and Hosts only receive each other's phone numbers after a reservation is confirmed. Every host plan comes standard with $750,0002 in third-party liability insurance under a policy issued to Turo from Travelers Excess and Surplus Lines. This can be a bit problematic for anyone seeking additional information about a potential car rental. You can cancel a trip without paying a trip fee as long as you give 24 hours notice. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. After youve created a solid foundation with beautiful photos, a strong listing, and optimized settings mindful of your schedule, consider taking your listing to new heights by offering delivery and Extras. Write detailed descriptions. @media screen and (min-width: 769px) and (max-width: 992px) { Turo can also suggest a rental rate for you, based on the site's dynamic pricing formula. For questions about how damage to a hosts vehicle is handled, visit https://help.turo.com.3 Turo is not an insurance company, and contractual reimbursement for physical damage to your vehicle is not insurance. } (adsbygoogle = window.adsbygoogle || []).push({}); @media screen and (min-width: 1201px) { } Contacting Turo - by phone or otherwise While 415-965-4525 is Turo's best toll-free number, there are 7 total ways to get in touch with them. Providing that youve complied with Turos Terms of Service, the most youd ever have to pay out of pocket is the maximum on the plan you chose. You can provide amenities like camping equipment, a picnic basket, or a child safety seat, or offer to make their Turo experience hassle-free with prepaid refuel or post-trip cleaning. If you arrive at your rental car and find its messy or looks like the host didnt disinfect, dont check in or accept it. 415-965-4525 in the United States. Customizing your trip preferences (at the bottom of the side menu in your Vehicle tab) will help you only get trip requests that work for your schedule and your car sharing goals. Now that youve read up on all things hosting, its time to earn! Respond to trip requests and changes as soon as you can. It wouldve been on turo and that host to accommodate you. Once inside the trip page, you'll see a Message tab you can open to write a message to your host. Pro tip: If you want to ask about specific reservation details, enter the dates and number of guests for your trip before hitting Contact Host. This means, it may take longer for some users to get verified. Learn more about why it's good to keep communication and transactions on Airbnb. Turo doesnt allow guests and hosts to communicate prior to a booking request has been submitted. The price is also governed by the car owner. to document the vehicle condition at the start and end of each trip. Go to the listing and click or tap Contact Host to send a message. Turo prohibits guests in the US and Canada from making any alterations, additions, or improvements to a hosts vehicle without explicit approval from your host or Turo. To get in touch with our support team fill in the contact form in the bottom right hand corner of this page Turo will reimburse hosts for eligible physical damage costs in excess of the deductible, subject to terms and exclusions, for the lesser of the cost of repair up to the actual cash value of the vehicle or $125,000. Just click the Message host button and type out your message in the box that appears. You can set how far your guests are allowed to travel for each day of their trip. This can be a bit problematic for anyone seeking additional information about a potential car rental. Similar to the Airbnb model, local car owners advertise and rent their vehicles to drivers who would prefer to avoid the standard rental car experience. Once you have a confirmed reservation, youll find the Hosts email and phone number in the message thread for your trip. List basic details about your car using the structured options, like the number of seats and required fuel type, as well as special features that make your car unique, like a sunroof or all-wheel drive. Traditional rental car companies typically operate in places with a lot of tourists, such as airports, downtowns and hotels. } Many Extras end up paying for themselves after just a few trips! } If the host has any questions be sure to answer them fully and honestly. .xnszv63ff8b33b2927 { Funds from a canceled trip or no-show trip you fail to cancel remain available on Turo for 24 hours so you can rebook. How do I ask a host a question before I decide to book a car? All you need to do is ensure you dont leave a big mess, or else Turo charges you a cleaning fee. display: block; Provide a five-star experience to keep guests coming back. Turo doesnt give refunds for early returns. T: 02743.899.588 - 0985.173.317 Ms Hng - 0908.131.884 Mr Quyn The payment card that you most recently uploaded on Turo. Your potential income is dependent on how many bookings you get, but the Turo website lists the average annual earnings among all Canada-based hosts with at least ten trip days per month as follows: $9,337 - 1 car. Troubleshooting: I Didnt Cancel, and Neither Did My Host. Additionally, hosts can offer "early bird" discounts for Bakersfield trips booked a week or more in advance. A 10-hour rental advertised at $30 per day can easily become twice that. Sally French writes for NerdWallet. } Continue to tinker with your settings to boost your ranking and draw guests to your listing. Therefore, any cancellation fees come from what youve already paid. Youre not able to book one location for pickup and a different location for return. You can also reply to the photo request email we sent you and attach the requested photos in your reply. (adsbygoogle = window.adsbygoogle || []).push({}); @media screen and (min-width: 1201px) { Maybe you cant get to the car in time, or perhaps you dont even have an opportunity to access the app to cancel. Consider it a sort of Airbnb for cars. Navigate to your Trips tab and click so you can see everything youve booked. Hosts earn half a days rent for shorter trips even when the guest cancels the booking. With a plan in place, the liability protection provided hosts and guests would go into effect. If theres no balance due or if the amount due is less than the amount of any deposits weve charged you, well refund the remaining deposit amount. How to message on turo before booking. The trip will still show up on your tab, but its now marked Canceled.. Fully and honestly for pickup and a different location for return you were hoping for, you have questions back! 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