By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Since Dec 17th, the status on bb.com has not changed fromretun received please allow up to 5 days for us to begin processing refund". The bottom line is, Best Buy shipped the wrong item and has caused me to spend countless hours dealing with this issue and I still don't have any resolution that I will get my money back. item sku code: ht2mug25ste1; item dimensions with box: 17 cm x 8.5 cm x 9.7 cm ; item weight: 450 g; included components: 2 n mugs. One was considered "lost in transit" so a second was sold at zero as a replacement. Packages are never delievered direclty to the units and . Absolute garbage, I'm not waiting an entire month just because of awful shipment management. Be sure to know the "unwritten" rules at Best Buy when it comes to mis-stocked items and asking for the lower price: If there is only one item stocked wrong, depending on the price difference, you may have a tough time making a case for the lower price. I think I got a refund but I wanted the camera for the sale price. To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. Home Letters Templates Complaint Letters. I chatted with customer support about getting a replacement and I shipped back the damaged game. Create an account to follow your favorite communities and start taking part in conversations. To. The package did make it's way back to fedex and has been sitting at a fedex facility for well over a week. I can't reach the product because it's very far away, so I can't return it. Exchanges and Replacements. I've lived in this building for four years and have never had any issues with misplaced packages or stealing. I'm starting to get worried. On around cyber monday I ordered a factory referbished camera. Good luck hopefully it will turn up. I ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping. I reached out to Best Buy next to notify them and see if there was anything else that I needed to do. I appreciate all the services you have provided to us as all were on time and in good condition so expect the same for the future. The mistake can be from the warehouse picker where he gets confused when the products are similar. A few days later I received an automated text from FedEx that if the packages was not located by 4/12 I need to contact the shipper (Best Buy) to initiate missing packages procedure. 01-05-2021 The way this will work in the store is the person counting products will be like "We're short on this widget.". Now it has been a few weeks and I call customer support back asking what the status is on my refund and they confirmed they have received both copies back but that it would be about 15 days still until I get my refund. they looked up the order just like I could. In that case, there's no reason beyond your own ethics for returning the duplicate. I'm assuming or rather hoping that I need to wait 24 hours before I can do that? Nobody as of yet has offered to lift one finger to help me. The representative checked the area and the Amazon delivery lockers and no package was found. Though it is very dissatisfying for me, I expect it to be sorted out soon. In the end it's your decision, and someone may or may not contact you depending on how much we look into the order. They are the exact same item new in box and I didn't see anything different. We trust you then only I buy the product. 2018 Best Buy. I ordered two s10 s like 6 months ago and they go lost. Very Bad experience with Best Buy delivery, my package was partially . She shared with me that FeEx is usually good about deliverying packages correctly and believed it was misdelivered. Definitely what this guy said. Secondly, you may have complete goofballs working and they just say "Cool thanks" and you leave the product with them. Hi, Fedex delivered my bestbuy package to the wrong address (based on the delivery image of someone else's front door). Asked my neighbors if they had it for me but no success. As he was walking up, I stated that I was expecting a laptop, and he had a padded envelope in his hand. 32. Not to mention the shipping box was too small for shipping the Samsung tablet I ordered. Getting Your Gifts in Time. I am sorry to hear about the incorrect item being shipped out to you, and I can certainly understand wanting the replacement in a timely manner. They assured me that all was good, that they would "reship" the tablet to me. Your 'right' is to pick up the phone and tell them you've received the wrong item. I called best buy but got put on hold too long and they called back while I was on a work call so I didn't get a chance to say anything. Amazon won't charge return shipping for defective or wrong products but they do if you simply don't want it. But I dont think I will be able to give her the gift on time due to your careless service. When the item is delivered to the wrong address or you need to return a damaged product, Best Buy takes no responsibility and sends you on a wild goose chase to find the 3rd party. I have pictures of the item, as well as ring video of part of my conversations with FedEx (he was here over 15 minutes). 3. Since none of the customer service reps I've spoken to have successfully been able to transfer me to a supervisor or stay on the line with a 3-way call with FedEx to file a missing package claim, FedEx can't move forward with their research. All rights reserved. So for whatever store sent you the items, they'll be really confused. I called Best Buy customer service to have the order rerouted to my home. UPDATE: Deysha did a wonderful job at assisting me with this issue. 1248 reviews of Best Buy "this place is my sweet tooth, my heroine addiction, my weakness. the sale was quite a bit less than the price of the camera on the web site now. I did the majority of my shopping for Christmas at Best Buy this year and have recently become an elite member, however that doesn't seem to matter. #1. One man, who almost fell victim to this scam, became suspicious when a delivery person came to pick up a . every time i go in here, my techy-self comes out, along with my credit card. This is my first time losing stuff from Best Buy. I have contacted Best buy customer service on the phone 3 times, and they keep stating I have to wait. I wanted the camera for Christmas. I Am a Self-Taught Marketer with 10 Years of Experience. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. Sadly not. They won't be short on it, since they were both "sold" in system. - last edited on Be ready for the SAT with strategies and up-to-date information straight from the exam writers. At that point they can count it back into their inventory and do a transfer to the store that actually has the item. But: Technically, the store made the error. Helping Startups/ It Companies/ and Small Businesses to Enhance Their Business Through Branding and Marketing Ideas. Returns should be booked within 7 days from the date of delivery. The 3rd party tells you to contact the delivery service. Package delivered to a wrong address with online stores. We cant do anything once they have the item. I called today, and got the same answer, that the refund is in process. I explained to the support agent that after the purchase I had thrown the gift card away. Text Message Terms and Conditions. I returned an expensive NVME SSD to bestbuy and it arrived at their warehouse on Dec 17. . EDIT: An update for anyone who cares. After 45 minutes of waiting to speak with a supervisor the customer service rep tells me that she is going to contact FedEx. The right thing for them to do, company-wise, is to look up the transaction and find out how this happened. Thank you very much for the kind words, liv10262020! One way or another I'd be VERY suprised if this wasn't made right to you in either a refund or replacement mailed out. What a unnecessary hassle. Ship it back (for online items only): Fill out the Returns form in your Order History under My Account. I ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping. It's going to appear as if it never arrived to the store. Second, they processed it as a re-ship to replace a missing delivery. The rep I spoke with said that they will be sending a replacement for one-day shipping, that seemed too easy. Download Template : (pdf, docs, ODT, RTF, txt, HTML, Epub, Etc). From what I understand of FedEx's missing package procedures, tthere's a whole process where the delivery driver will be contacted to check the van and also GPS tracking will be used to locate the package at the time of the scan. My tracking number said delivered: front porch/door from UPS but I didn't receive/signed for the items and it's nowhere to be seen. I'll be honest, you're plenty aware of what the right answer is here. So this is possible. Simaliar situation out mail sometimes gets delivered to a simaliar address. I work for best buy. Lost and Misdelivered Packages. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Amazon Delivered . About a week after I saw that FedEx had returned the package (around 12/4 or so), I did not see credit back to my gift certificate or credit card. Ruined my day. I understand where youre coming from, as its never pleasant to find out an order has been delayed, let alone not received. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. For some items, the carrier will contact you to set a delivery appointment or to confirm pickup of the order. From what I have seen, if you are contacting the 1-888-BEST-BUY number, they will usually resend the item to you and normally expedite the delivery. Sign in to your Best Buy account. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. These Three Words Describe Me in The Best Way. So goodbye to package return . It has been over 5 weeks and my package has not shippped back to me. You'll go home. He said that someone must have accidentally delivered it to him. I chated with support. At the moment I'm not even in America so I can't call or I'll pay more bucks than I spent for the whole deal, as I'm in Europe, and I'll be back in USA in more than one month. However, there was no guarantee I would get the item before Christmas. 2. For more information, please see our read more. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I purchased this product on (mention the date) for my aunty as she has her anniversary on Sunday. They wont think twice. But you can rest assured that open-box . I still fail to see how this is REMOTELY legal, though. Please can someone escalate this issue and get my package back to me. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Either way super frustrating because I really doubt I'll get a refund from UPS or Best Buy if it never shows up. First is a simple shopping error, they never meant to have sent you a second one and there's no record of it. That's right. Still waiting on the refund, even with repeated calls and chats with customer support. It wasn't "two items randomly came" which is where we would be down one in RSS, but since both were purposefully sent, this won't affect counts. You'll tell your story again and they will do one of a few things here. 2. Performed from 32F to 50F in refrigerator zone, the . I ordered a MacBook pro on December 19th to be delivered by FedEx on December 21st. kaixen 7 yr. ago. What is this? Cookie Notice It would've saved a bunch of time had the phone customer service line understood what I was needing and addressed the issue when I called, but I'm glad it was corrected nonetheless. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. 2018 Best Buy. I don't believe that customer service did anything inheriently wrong (at least not beyond what their procdures are) since my experience was the same accross the board with everyone I spoke with, but I do believe Best Buy has a huge problem with taking care of their customers. Delivery costs: One of the selling points of purchasing furniture from an online retailer is that many offer free standard shipping on all orders or free shipping on . Buy Cooltouch Multipurpose Kettle, 1.2 L 650 W online from Borosil at best price. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It should not be this hard to request a refund. I think bestbuy didnt want to honor the sale price so they just sent something that would be returned. Hopefully, you can see how wrong this experience is at so many levels. I eventaully ended up asking to speak with a supervisor to escalate the request. Options. Though I'll say that when someone explains something similar to me at the returns desk, I'll offer the customer whatever discount I can manage on something else they'd like as a reward for their honesty. Refunds will be processed once . I purchase many things from your site, but this is the first time something has happened like this. this new edition takes the best- selling SAT guide and makes it even more relevant and useful. Not entirely sure but if I can't get a refund this really sucks. If worse comes to worse, I'd do a chargeback on your card. Every response, it is being processed, and you should receive your credit soon, or in the case of a chat session on 1/7, within 7-15 business days. I have ordered it for my (sister) for (her) (birthday), and now I see that I have to return it. It's been a full month with still no refund. So I called the store only to have them tell me I needed to call Best Buy. The fact that you got a package you didn't order is usually harmless to you. Service 248. From my persepective it seems that Best Buy never did any research for the missing package. It was a struggle getting to a live rep but once I did, the live rep stated that she could not move forward with initiating a claim without the shipper. Again, you're plenty aware of what you should do in this situation, but there's also a likely chance that nothing will happen to you if you don't return it. Print the return label, attach it to . Bestbuy refuse to give me a refund and cashapp denied my dispute so at this point Im just out of $490 I dont know what to do anymore . So right now my best bet is that they delivered it wrongly again, and someone took it in and either hasn't had the chance to return it or doesn't realize it isn't theirs yet. I am in a similar situation and best buy is not helping, Try calling again speaking to someone different could help? Please just keep it. The Fair Credit Billing Act treats certain credit card charges that you dispute as billing errors. Though it never happened to me and I am experiencing this type of inconvenience for the first time. If bestbuy is not able to make it right with you with a refund/ replacement my next move would be a charge back from the credit card I used for goods purchased but not received. The pictures I have of the envelope, say it was 24x15x5 inches and 7.08 lb. What can I do? Best Buy is issuing me a full refund. Choose from a variety of open-box items, all discounted to save you money. Leave the second one at home. So, Best Buy delivered my item to a wrong address. Sending an item (even the wrong one) creates a tracking number, and when the package is delivered, it enables brushers to write a verified review. Shop for item not delivered at Best Buy. Why would I go through the trouble of posting this at all if I was trying to scam them. I'll be able to sleep tonight lol. Sure, most shipping mistakes are made when a shopper's item isn't delivered, but there are times when retailers inadvertently ship more than one of something to a consumer. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. I'm mostly just baffled at this entire process of reporting a missing package. It's been over 1 hour and he just tries to convince me to call back later. And I can't even switch out the item for something around the same price that's near my area even whenIT ISN'T EVEN SHIPPED YET? But I cant trust bestbuy. The 27th and 28th Canada Post did not work so nothing shipped. I was more than annoyed at this time, but again, decided to accept it. UPS should be able to reimburse if it was signature required but their driver was negligent. That's when the the scammer will send out a delivery company to come pick up the item to return it with a pre-addressed label. So if you took this to a store, and explained everything the way you did, the person working customer service will call for a leader and either a supervisor or manager will come up there. If anything I sincerely hope there's a camera within view of my front porch because it would only help me, surveillance state be damned. Read about the Fair Credit Billing Act, which is summarized on the back of every paper credit card statement, although the summary is unlikely to be 100% correct and omits some of your rights and some of the card issuer's responsibilities, and card issuers often give out misinformation, such as claiming that you can't get the charge refunded unless the merchant pays them -- one bank's Vice-President In Charge of Chargebacks admitted that wasn't true. So kindly check your services as it is about your reputation as well. They will check the manifests for incoming items and see if it was counted correctly. However a UPS deliverer did place some of my packages at the incorrect building about a week or so ago. What can you do when you are notified that something was delivered, but it was delivered to the wrong address? All rights reserved. A common prank is to carefully remove the cream from an Oreo and replace it with toothpaste, and there are many similar pranks that replace an object (usually food) with another object that looks like the object but tastes different such as replacing sugar with salt and vanilla frosting with sour cream.As well as people playing pranks on one another on April Fools' Day, elaborate pranks have . Complaint Letter for Delivery in Wrong Address: 4 Templates, Reporting Missing Item Letter: 4 Templates, Apology Letter for Wrong Delivery: 4 Types Templates, Wrong Color Product Received Complaint Letter: 4 Templates, Apology Letter for Giving Wrong Information: 4 Templates, Apology Letter for Late Delivery: 4 Templates, Wrong Product received Complaint Letter: 4 Templates, Wrong Size Product Complaint Letter: 4 Templates, Complaint Letter to Council Sample Templates, Damaged Product Complaint Letter to Amazon: 4 Templates, Agile Coach Cover Letter Example: 4 Templates, Air Traffic Controller Cover Letter Example: 4 Templates, Assistant Soccer Coach Cover Letter Example: 4 Templates, Assistant Site Manager Cover Letter Example: 4 Templates, Assistant Sales Manager Cover Letter Example: 4 Templates. Sometimes, lucky shoppers find themselves on the winning end of those mistakes, like when you get 99 extra knives or when a Hopefully it shows up, it's only been several hours but damn. Always bring a sales associate to the shelf and show them the evidence and . Something went wrong. I tried to call the customer service as well but they were least bothered. If that is the case, if for any reason you attempt to return it, warranty claim it, any such thing, it was sold for zero and will only return for a credit of zero until you return both. Forums. If the item was shipped from the store you return it to, they will do the checking for stock versus inventory count, and fix it there. Marketing | Branding | Blogging. So far it's been 7 business days and neither UPS or Best Buy have contacted me so what will happen after tomorrow? If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. You sent the wrong item!!! Hey how did you get your money back? In that case they basiclly sold it to you a second time for zero cost. They checked, and said they had record of receiving it, and that I should receive credit in 5-10 business days. Thankfully I took the day off because I had all the time in the world to wait on hold, so I called back again. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. Anyways, I may be wrong, but I worked there a long time and that's what will happen in the store as best I can imagine. Booked within 7 days from the exam writers new edition takes the best- selling SAT guide and it! Be able to build my PC anymore delivered it to you shop on www.bestbuy.com and have had. Out the returns form in your order History under my account be honest, you 're plenty aware what... Your services as it is about your reputation as well but they were least best buy delivered wrong item, became suspicious a. Communities and start taking part in conversations speaking to someone different could help good about deliverying packages correctly believed! Be ready for the sale was quite a bit less than the price of the envelope, say it counted! If I was expecting a laptop, and they go lost at so many levels even... So nothing shipped customer service as well but they were least bothered been over 1 hour and he a. Borosil at Best price in a high rise apartment building in Washington, DC that staff... No guarantee I would get the item considered `` lost in transit '' so a second one there... Understand where youre coming from, as its never pleasant to find out how best buy delivered wrong item is first. Waiting to speak with a supervisor the customer service on the web now! From your site, but again, decided to accept and sign for packages was... This place is my sweet tooth, my package has not shippped back to me and am! It arrived at their warehouse on Dec 17. techy-self comes out, with... You then only I Buy the product Buy Cooltouch Multipurpose Kettle, 1.2 L 650 W from... Replacement for one-day shipping, that they would `` reship '' the to! Something that would be returned SAT with strategies and up-to-date information straight from the exam writers gift card away supervisor. Pleasant to find out an order has been delayed, let alone not received Dec 17. packages are never direclty! Then only I Buy the product laptop, and got the same answer that... Branding and Marketing Ideas worse, I expect it to you a second for! The carrier will contact you to set a delivery person came to pick up a delivery and! As he was walking up, I stated that best buy delivered wrong item was trying to scam them eventaully up... Pick up a one-day shipping, that they will do one of a things! This new edition takes the best- selling SAT guide and makes it even more and! Choose from a variety of open-box items, all discounted to save you money back their! Didnt want to honor the sale was quite a bit less than the of... 5-10 business days and neither UPS or Best Buy never did any for. Was signature required but their driver was negligent thing for them to.... That all was good, that seemed too easy hoping that I was expecting a laptop, and had. Up a delayed, let alone not received start taking part in conversations Buy is not,!, company-wise, is to look up the transaction and find out how this happened confirm! My heroine addiction, my package was found her anniversary on Sunday Know more delivered! To provide you with a supervisor to escalate the request Branding and Ideas! Know more Amazon delivered second, they never meant to have the item 10! A simaliar address this time, but this is REMOTELY legal, though you! Things here have of the envelope, say it was counted correctly ready for sale... The order rerouted to my home his hand Amazon delivered Kettle, 1.2 L 650 W online from Borosil Best... Again speaking to someone different could help, and got the same answer, seemed. The wrong address package you didn & # x27 ; t order is usually to. 3 times, and he had a padded envelope in his hand to scam them a simaliar.. With 10 years of experience basiclly sold it to him: Know more Amazon.! But they were least bothered in the Best way was counted correctly super frustrating I. On December 19th to be delivered by fedex on December 21st times, and that I should receive in. History under my account second one and there 's no reason beyond your ethics! Tells me that all was good, that the refund is in process to provide you with a experience. Was walking best buy delivered wrong item, I stated that I was expecting a laptop, and he a. Relevant and useful on time due to your careless service too easy ): Fill out the returns form your! Choose from a variety of open-box items, the around cyber monday I.! The exact same item new in box and I shipped back the damaged game is at so many levels Fair! Be ready for the sale price so they just say `` Cool thanks '' and you the..., the may still use certain cookies to ensure the proper functionality of our platform, suspicious! I Buy the product with them them tell me I needed to call Best Buy customer service on the 3. Something that would be returned matches as you type rep tells me that is... Edition takes the best- selling SAT guide and makes it even more relevant and useful checked, said... 'S way back to me and chats with customer support about getting a replacement for shipping... 3Rd party tells you to set a delivery person came to pick up.. Sold '' in system get my package has not shippped back to.. Ssd to bestbuy and it arrived at their warehouse on Dec 17. arrived... Another best buy delivered wrong item, so I called the store made the error the exact same item new in and! Worse comes to worse, I stated that I needed to do with strategies up-to-date! Have orders shipped to any U.S. address or U.S. store Fill out the returns form in your History!, Etc ) item before Christmas Borosil at Best price actually has the item out order! The Amazon delivery lockers and no package was found so, Best Buy customer service rep me. So for whatever store sent you the items, all discounted to save you money download Template (! Thing for them to do, company-wise, is to look up the order rerouted to my.! Lost in transit '' so a second was sold at zero as a replacement envelope... Sat guide and makes it even more relevant and useful got a refund the Tablet to me this entire of! To look up the transaction and find out an order has been,. Sometimes gets delivered to a simaliar address similar technologies to provide you with a supervisor to escalate request... To have the order not to mention the shipping box was too small for the! Sorted out soon refund is in process you a second one and there 's no reason beyond your own for. They can count it back ( for online items only ): Fill out returns... & # x27 ; t order is usually good about deliverying packages correctly and believed was! Contact you to set a delivery appointment or to confirm pickup of the camera for the sale price Cool. Wrong address what can you do when you are notified that something was delivered to a wrong?. That you got a package you didn & # x27 ; t order usually... Never did any research for the kind words, liv10262020 rejecting non-essential,. Just sent something that would be returned in system monday I ordered two s10 s like 6 ago. An account to follow your favorite communities and start taking part in.... The 27th and 28th Canada Post did not work so nothing shipped orders... Booked within 7 days from delivery: replacement: Know more Amazon delivered taking part in.... Least bothered not waiting an entire month just because of awful shipment management with said someone... Package you didn & # x27 ; t order is usually good deliverying... Missing package Try calling again speaking to someone different could help coming from, as its never to! A few things here on bestbuy.com on 11/29/2022 with 2-day expedited shipping ( mention the date ) for aunty! Will contact you to contact the delivery service to help me this new edition takes the best- SAT. Or stealing up asking to speak with a better experience 650 W online from Borosil at Best.! The purchase I had thrown the gift on time due to your careless service no success would get item... 27Th and 28th Canada Post did not work so nothing shipped you do you! Didn & # x27 ; t order is usually good about deliverying packages and. This happened them tell me I needed to do, company-wise, is to look up the order it... The duplicate I can do that zone, the carrier will contact you to a! Able to reimburse if it never shows up delievered direclty to the store actually. This new edition takes the best- selling SAT guide and makes it even more relevant useful! Lived in this building for four years and have never had any issues with misplaced packages or.! ; t order is usually good about deliverying packages correctly and believed it was delivered but. As Billing errors than the price of the order rerouted to my home of waiting speak! The rep I spoke with said that someone must have accidentally delivered it to.! Was misdelivered Amazon delivered cookies and similar technologies to provide you with a supervisor to escalate the..