We take pride in our construction, which is why we offer an industry-leading warranty. This is a second request for finishing the already closed and paid for property. So, that was when my friend went into the office. If i can give zero I can! They've been really good at getting out here and taking care of what needed to be taken care of, like the air conditioning and the plumbing. To whom to may concern, Why do yall waste people time??? My info is: Donald McGarvey 2109 Scarlet Lane El Reno, OK 73036. He really listened to what we were saying and eventually, filtered out some of the properties he wanted to see and told us what he thought would be the best ones for us. I was finally able to get the flooring replaced (May 2021) 8 months after the original complaint. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. I had told him one day that I wanted to come into the house, and he met me here. There's no true traffic 'cause it's kind of pear-shaped housing development, so you gotta try to come out the same way you went in. Ed Lovin is a idiot and trying to force feed his opinion down my throat. It's my boys bedroom. It was very weird. Kevin Wilkins. It felt like he was trying hard to make me back out of the deal. However, during the 11 months, we posted warranty service requests on the LGI website, as instructed by LGI. They already rented it out, too, because I told them, I don't want to pay any extra, so please rent out my unit first if possible.. We offer a 10-year structural warranty and a one-year warranty on most other components. It's like it was just quickly put in just to suffice us. No need to worry, weve got you covered! lush front yard landscaping and a 10-year structural warranty. LGI used good materials like hardy plank on the outside of the house. Congratulations on your new home and thank you for choosing LGI Homes! The actual structure of townhouse is fine. Some of the cabinets in the kitchen were scratched and I pointed them out. The neighborhood is very safe, quiet and clean. Since you were approved for financing, the earnest money no longer qualifies for refund. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. We closed over 2 months ago still don't have correct front door, or 3rd car garage door Today's date: February 3, 2022. I didn't have the cash to pay LGI Homes on July 29th, the day of closing. Congratulations on your new home, we hope you continue enjoying your community! We had some issues with finishing touches like the drywall that were a little harder to get addressed than they should have been. We use dedicated people and clever technology to safeguard our platform. Click here to get notifications about new complaints of LGI Homes. How do I know I can trust these reviews about LGI Homes? I was supposed to close on October 27. She came to fix it but couldn't do it. It's not square, the bottom is rubbing and the top is out maybe half inch in the top. Other than that, we've not had too many issues. I didn't realize I was in the position to buy a house really, financially or credit-wise. We are pushing people, Hey, even if it's a little expensive now, you should consider LGI. It's a beautiful house. Total Score Quality Trustworthiness Value Responsiveness Bad workmanship. We were told that there would be an 11 month walk through to go over warranty items that need fixing. This was back in February 2021. MHBR No. "The recent acquisition of Wynn Homes has allowed us to rapidly expand our presence in the Raleigh market with the addition of three incredible new communities to the LGI Homes portfolio," said Mike Sabik, Division President of the company's Southeast Division.. All three communities are positioned in ideal locations with convenient access to the entertainment and employment centers of . And we didn't even know that this house was supposed to be closed. There was a big communication gap. It would be nice to do a two-week walk so that the construction manager could see what our concerns are. All Rights Reserved. He responded back and said, I am not at work, ask on Thursday. Please note, loanDepot does not report that we were unable to offer you a loan to the credit reporting agencies, so it will have no impact on your credit score.Please visit our Secure Document Portal, which contains the notification of principal reasons why we are unable to move forward with your loan. The service extends well beyond your initial home purchase, to those special years living in your LGI home. This is not an offer to lend. We moved in this week and so far so good. But if you're gonna pay somebody to come in and texture the walls, make sure they're doing a good job. Is this your company? I am always there for my clients. It goes from one side of the wall to the other side. Nothing on our website should be construed as legal, accounting or tax advice. They were very on top of things when there were issues. It purchases, plans and develops land for its new communities and puts streamlined practices into place to cut costs and speed up the homebuying and building processes. And the new house was good, so I decided I would do it. Service lines for internet apparently are damaged and need to get reinstalled just a 12 week wait according to cox the front neighbors are in the same boat nobody knows anything. Weve had our home almost 2 years but all the cracking, repairs, and squeaks it seems much longer. But good quality so far. No. Congratulations on your new home! We would absolutely never buy an LGI home again or recommend anyone else to this builder. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". Hi Josh, we are disappointed to hear your feedback. Its all underground electrical is very pleasing to me aesthetically. Same thing with Keith, the mortgage guy. He got me one of the planks from the flooring that's installed because I love this floor. We apologize for any lack of communication from our team, as that is not the typical experience with LGI Homes. He was just very defensive and he was rude about it. We reached out to them about a problem with our water heater before we even made our first payment and never heard back from them. It took us a little bit longer to get here, but those who were patient get the greater things in life. CompleteHome is LGI Homes trademark home design. Thanks for reading! Each day, the damage spreads further as the floor boards continue to crack and fall apart. Hi Alfred, we are extremely disappointed to hear that you have had a less-than-exceptional experience with LGI Homes. Someone will be reaching out to you shortly. I said, Hey, I only have two days. I'm glad it took as long as it did because we actually got ourselves more financially stable for the house. LGI assured us that it was move-in ready but there was no internet connectivity set us as promised (and likely none for several weeks if not months, inexcusable in this day and age) -- their "hand-picked" internet provider (who routinely gets one-star reviews) won't provide any straight answers as to why there's such a long delay. The home of your dreams may be closer than you ever thought. I'm happy that everybody moved fast. Congratulations on your new home, we hope you enjoy it for years to come. We went ahead and signed the papers. Find your next home in Palm Coast by LGI Homes, located in Palm Coast, FL. As an example, the light on the front porch has come loose and hangs by the wires. Explore Our Premier Locations It creates luxury homes in vibrant communities in states all across the U.S. For more information about reviews on ConsumerAffairs.com please visit our They were apprised of my situation. LGI will give you keys so you can walk through the home while it is being built. However, then I heard from them again mid July and they set the closing to July 29th, the same exact date as my selling condo! Hi Andrea, we apologize for any lack of communication about your warranty items and have sent your information to our team to investigate further. LGI's assigned closing date had to get pushed back five times. We appreciate your feedback, as we are always striving to improve our process. Hi Robert - we are concerned by your review and have sent your information to our team for further investigation. The floor keeps coming up. At LGI Homes, we have built our success by constructing quality homes at attainable, affordable prices. Ready to move into your perfect new home? I have an important question to ask them regarding the defective hardie board siding installed on my house. Tomorrow, we are having few friends come from Virginia, so we're gonna try to convince them to buy houses here, too. Overall, well-constructed. LGI Homes helps people who are undecided about renting or buying by helping them see all of the financial benefits to homeownership. 5K for the deposit they won't return, plus 28K of the appreciation that should be rightfully coming to me. He's few houses down now. The website is for general information only. Having a new home changes your life all together. How are you? He would reply back. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. (This was on Tuesday) I'm sorry, This is not acceptable. But when I moved into the house, it wasn't ready because LGI waits until the day of closing to come in and do any kind of punch list or repairs. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. Hi Raul, we appreciate your feedback and understand your frustration, as this is not the typical experience with LGI Homes. LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. We put the $1,000 down just to hold the property. We are really sorry. I don't even need an apology. But later on, after the first week, around November 6, when we didn't close, so we came by and inquired with the office. If you see problems imagine what you can't see. Incentives and seller contributions may require the use of certain independent lenders or title companies. I had to call every day or every other day to check on, Hey, what's going on? Dude said, We are on schedule. I was supposed to close October 27. Great communication and good customer service. I was in contract to buy a SFR property in Charlotte, North Carolina and had paid a $5K earnest money deposit. Our job is to make sure the covered services are delivered promptly and to your complete satisfaction. Click the button below to start your journey today! My client signed a contract on April 24, 2021. CAL DRE #02064225, LGI Realty - California, Inc. LGI Realty Minnesota, LLC. They don't include refrigerators too but LGI delivered on all of those. In select communities, buyers have access to CompleteHome Plus packages. He should not be in a position where he communicates with people at all because he's a liar and he's rude. You need to know the difference between an VA, FHA, and conventional loan BEFORE speaking with the loan officer. Our loan officer Carrie Budds singlehandedly saved this deal. 10/10 wouldnt recommend we never received any information about the houses after our visit. We appreciate your patience and we thank you for choosing LGI Homes. Hi Kenneth, thank you for leaving a review! Copyright 2022 Consumers Unified LLC. LGI Homes is a premium home builder. And come November 11, still not ready. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. If you are buying in California, you get solar included! He didn't want me to buy the house. B.1002074. Every CompleteHome includes cutting-edge amenities and features that include: Every house is designed with the modern home buyer in mind and has innovative features, straightforward pricing and popular upgrades to create a home that exceeds expectations in both form and function. Im a first time home owner didnt think I could get into a new house but they showed me things never thought was possible. Please do not buy a home from LGI. That was completely fine. My home is in Lake Alfred Community. I have issues with the drywall, paint, doors, bathtubs, plumbing, everything to just to name a few. LGI Homes is a new home builder that builds homes and communities in more than 20 states across the country. Thank you, Desired outcome: We take great pride in the quality of our homes and each home undergoes several third-party inspections throughout the building process. They want to have a meeting with me & the wife to discuss it. 4. Hey, this is not done. One of the ceilings didn't have a panel, so I told him, Hey, panels not there." Everyone has their experiences. Yes. WV Martha Rose, Broker. As was Pat and Andrew Garcia- they were VERY helpful and finally got things done! We appreciate you bringing this to our attention so our team can investigate further. Hi Crystal, we are disappointed to hear you are having issues with your home. Nothing was done in my client's home. When I got home my son pointed out that the school district goes to Davenport. They did everything in that one week. He barely said a word to us & even said better homes were at Beacon Lake. B.1002074. These five-star homes are designed to bring adults 55 and older together to lead active lives in desirable suburban areas. He had to make a scene, Hey, what's happening? And the building manager stepped in and said, We didn't know. Rickie B. Hi Rickie, thank you for choosing LGI Homes for your first homebuying experience. The air coming out of the ceiling is cold. These communities are close to award-winning medical facilities, retail shops, restaurants, outdoor recreational areas, live music venues, nature trails and public parks. LGI Homes Each time, the LGI employee in charge of warranty work, Mr. Russell, told us that it would all be taken care of in the 11 month walk through and warranty work. At the end of the day, only having to pay $1,000 of the closing cost was a pretty good deal, especially with the way the market is right now. I met with other builders even after we started the loan process just to do my due diligence. Copyright 2023 LGI Homes, Inc. All Rights Reserved. And still a couple of drawers don't work. I informed their rep who came out (Oct. 2020) who acknowledged the issues (small at that time) but said the LGI wouldn't fix it (it wasn't bad enough). But on the flip side, the LGI finance side was very good. I wanted it where if you turn from the main street, you got to do a couple of turns to get to the street. We had toured an LGI community in Brighton, and decided to look at the one in Frederick. I moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022. What's to discuss, fix it or replace it with a product like interlocking laminate flooring that doesn't require glue to stay down. The Investor Relations website contains information about LGI Homes, Inc.'s business for stockholders, potential investors, and financial analysts. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. As part of our BuildPro new home residential construction management software suite, Warranty Management offers viewing, tracking and scheduling all in one place. It wasn't that great though seemed to know what they were talking about when I got an answer from them. LGI Homes was very helpful and informative throughout the process. I wanted to match it as close as I could get it for the bedroom. LGI Homes responded: Hi Maria, we're disappointed that the common area is not to your taste. We're just getting a few of the little things corrected but it's going okay. Super rude. The propane tank is sinking. If you have any items you'd like addressed by our team within your home, please submit them to the online warranty portal if you haven't already. He never even apologized for giving me false information. He took us around the community with already built houses. I come from the construction industry so being in a hurry leads to a lot more problems. He did such an amazing job and even expedited all of our stuff to get us in our forever home sooner. Incentives and seller contributions may require the use of certain independent lenders or title companies. It goes against our guidelines to offer incentives for reviews. Our management team has been made aware of your concerns and will be reaching out to address them shortly. It was so easy. It would be better if we had earlier final walks and the construction manager was involved sooner. Please submit a warranty claim for any item you'd like addressed by our construction team to our warranty portal at lgihomes.corrigo.com. Please, I don't know what else to do here, Desired outcome: We have sent your information to management in order to investigate further. LGI Homes range from $166,000 to $356,000. And there was no water boiler. Carlos Franco 6 reviews US Updated Feb 4, 2023 Ft. Myers - Carrie Budds saved the day on our deal! They're working on replacing it. I thought the cost was out of my range and he assured me that it wasn't. We are also glad to hear our team has provided you with prompt communication about the items in your home. They put in a transition strip from the carpet to the hard floors on the top of the stairs. The thermostat is and has been set on 90 for two days. If you have any items you'd like addressed by our team, please submit them to our online warranty portal if you haven't already. The septic system has sunk in the ground alot of paint work was left un finished, He drove fast through the neighborhood to show us houses. And even now, he's still in contact. The non progress of our home is Amazing, we have to rent now for at least 3 months before our easy move in home, well it is still just a cleared lot. Kevin Wilkins We are definitely happy with where we are and what we chose and how we chose this. The rep was off one day or helping another customer and he had a supervisor who knew my name and situation. And I had to pay extra to my apartment people. He told me all the issues that we might have up ahead. It is not even complete now. We are elated to hear about your homebuying experience with our team. Square footages are approximate and may vary in construction. You dont hear a word from the builder after settlement you are nothing to them after. The service, the fact the manager lied to my face, broke promises, bad business fast on the build.