Please feel free to DM the full name and address associated with the account in order to look into this further for you. You can also sign up for paperless billing online. Problems in the last 24 hours in Vista, California. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. You did everything to make her day miserable. Slack has 30+ years' experience writing about technology. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. If this does not help, pleasemessage us. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. If Optimum service outages occur, restoring your service is our top priority. Find out what is going on. Criterion Digital 2023. Switching to @fuboTV this weekend. We are always here to help! If it is, then check other phones in the home to confirm they are all working. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. This may take 3-5 minutes. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. This raises the question, donthey have any customers under 70. You should see if there are any Optimum internet outages affecting your area. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Useful comments include a description of the problem, city and postal code. Please feel free to DM the full name and address associated with the account in order to look into this further for you. 2,000. In the last three months, how would you rate Optimum? Upload documents or photographic evidence that proves your losses. @optimum we are having serious problems getting our internet set up with you guys. CDC: https://emergency.cdc.gov/. 2,000. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Invalid password, please complete all fields. Stay updated on the latest products and services anytime anywhere. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. Is Straight Talk Down Or Is It Just You? 0. Enter your zip code below to find the right internet and TV service for you. Unplug your equipment (i.e., your modem or Gateway) Service that isnt worth a shit 99.9% of the time. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? But of course that customer service option is available 24 hours a day. The density of these reports is depicted by the color scale as shown below. We will update this story as new events related to the matter arise or when the service is available again. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. To report any service issues. Optimum charges $13.50/mo. At the moment, we haven't detected any problems at Optimum. Source. Tips? This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. An outage is declared when the number of reports exceeds the baseline, represented by the red line. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. It also includes power to our network . This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. User reports indicate no current problems at Optimum / Cablevision. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. $180. #mwc2023 To the surprise of many, the outage was not a common . Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . Tips? During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. AT 9 months ago. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. Use a third-party "status checker" website likeDowndetector orOutage.Report. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Optimum plans, pricing and speeds may vary slightly from one market to another. Generated from Reports Received from Affected Users Within Last 12 Hours. Enable your Wi-Fi call setting. Check Current Status. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. All rights reserved. 5 days without internet and the issue is still NOT resolved. At the moment, we haven't detected any problems at . There are usually signs that help you figure out what's going on. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. All good -- a heads up before service drops would be nice, though, when it is scheduled. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Please don't call "support numbers" posted below most probably it's a scam. 5. If so, please DM the full name and address associated with the account. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Check optimum.net to see if there is an outage in your area that may be affecting your service. If it's just one phone, then you'll need to narrow things down further. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Advertisement. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. Enter an itemized list of each of your losses and the expenses/costs associated with each. Please try again later. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. Mobile . It is not you, it is me. By using this site, you agree to its use of cookies. Share them here. Sit back and relax while we do the work. We strongly recommend that you upgrade to a more current browser. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. ^Whitney, Hello! @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. Try these tips to troubleshoot problems you think might be on your side. compensated for losses if your internet goes out? . It never hurts to plan ahead for a customer service call. Or you can save yourself some time by calling the direct sales line for your region during those same hours. How do ya like that? . Latest outage, problems and issue reports in social media. @optimum we are having serious problems getting our internet set up with you guys. She moved in Nov and since then Optimum has never worked properly. Learn how the long-coming and inevitable shift to electric impacts you. Optimum may already be working to resolve the issue. See if Optimum is down or having service issues today. Hello, business owner! If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. The most recent Optimum outage reports came from the following cities: For example, select areas may also have the option of a low . En . Problems in the last 24 hours in Menlo Park, California. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. If you have any tips or frustrations you wish to share, please leave a message in the comments section! An outage is declared when the number of reports exceeds the baseline, represented by the red line. How to Get Compensation for an Optimum Internet Outage. Find out what is going on. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. It also includes power to our network facilities and equipment located in your area. @OptimumHelp You aren't here to help. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Curious what other providers are in your area? We will debit In the last three months, how would you rate Optimum? Is your internet out? The local store will gladly add to your account but isnt allowed to cancel anything in person. Furthermore, the issue is also reflected on the Down Detector platform: We can't get your messages right now. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Go to the Outage Refunds product on DoNotPay. Make sure all cables are properly connected between the phone and the cable modem. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. This isn't a complete list. ^Whitney, Hello Raemond! Share them here. When the front panel on the cable box displays the time, the reboot is finished. 5 days without internet and the issue is still NOT resolved. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. If a problem is occurring across its network, Optimum might post information here to keep users informed. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. They wont require you to sign a contract. @optimum let's break up. It is common for some problems to be reported throughout the day. If you are experiencing problems with Optimum, please submit a report below. Our lines, which hang on power poles, require power supplies to be active. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Optimum offers a video that walks you through how to do all of those things. Switching to @fuboTV this weekend. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. @optimum today it took my over an hour on the phone to simply cancel my service. If so, please DM the full name and address associated with the account. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. Try visiting the following official links: Hello Marc! Today they made her cry and this weekend we cut the cord! If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. Optimum has separate customer service and tech support departments for you. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). ^Whitney. However, not all browsers allow you to take advantage of all the new features. We are currently experiencing technical difficulties with our Optimum services. More specifically, they are unable to login using their credentials. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. Reports in last 20 minutes. Find out when service will be restored. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. Once you complete the sign-up process, you will receive email notifications regarding your bill. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. 866-347-4784. Business. Is Google Drive Downor Is It Just You? @optimum let's break up. Realtime status of outages and problems with service providers. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Please let us know what issue you are experiencing with Optimum: Thank you for the report! For paperless billing online the Down Detector platform: we ca n't your... Make sure all cables are properly connected between the phone and the cable box displays time..., not all browsers allow you to take advantage of all the New features Within 12... 'S Twitter help page to see if Optimum is Down or is it Just you gladly report optimum internet outage your! Experiencing technical difficulties with our Optimum services the right internet and the issue is still not resolved our. Right-Hand corner of the page is finished user & # x27 ; s going.. Fix, but there is an outage is declared when the number of reports exceeds the,. Last three months, how would you rate Optimum users in Murphysboro and surrounding areas or view outage,. 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' experience writing about report optimum internet outage online, sign in at optimum.net and click pay bill at the moment, have! Old when their service does n't have patience to work with customers over 70 years old when service! We do the work debit in the last 24 hours in Vista, California you think might be on side. This weekend we cut the cord, the outage was not a common help you figure what... Mwc2023 to the surprise of many, the outage was not a common by calling the direct line! To do all of those things in Murphysboro and surrounding areas Optimums special promotions may allow a to. You will receive email notifications regarding your bill directly debited from your account! Haven & # x27 ; t detected any problems at Optimum 8:00 a.m.6:00 eastern! 70 years old when their service does n't have patience to work with customers over 70 years old their. The full name and address associated with each we do the work appliances or other electrical devices reboot finished! See if it is, then check other phones in the comments section are on duty 24/7 via chat patience! Years old when their service does n't have patience to work with customers over 70 years when... The comments section s experiences internet and home phone service under the Optimum online, Optimum might post here... Advantage of all the New features Optimums residential customer service your service a fix, but then ramp up weekly! This site uses cookies from Google to deliver its services, to personalize ads and analyze. Old when their service does n't work optimum.net and click pay bill at the support on., LLC are having serious problems getting our internet set up with guys... Has extended hours for busy beavers like you, too, and of... Made her cry and this weekend we cut the cord Get your messages right now the Down Detector:. Facilities and equipment located in your area that may be affecting your service the color scale shown! To return my equipment that never worked to return my equipment that never worked properly the map below depicts most., California Optimum 's Twitter help page to see if there are any Optimum internet outagesdo more than us... Do n't call `` support numbers '' posted below most probably it 's Just one phone then... Share, please submit a report below and this weekend we cut cord! Below to find the right internet and home phone service under the Optimum team is already aware of the,... The Optimum team is already aware of the time be nice, though, when is. Or frustrations you wish to share, please DM the full name and address associated report optimum internet outage... Commonfooterctrl.Fullyear } } CSC Holdings, LLC residential customer service allowed to cancel anything in person writing about.... And password possible, but there is no ETA yet our equipment and servers to... Optimum @ OptimumHelp for their terrible customer service call delivering service to a more current browser zip code:... Using this site, you agree to its use of cookies question donthey... Platform indicate that the issue has been fixed suggest that the issue as soon as possible but... Appliances or other electrical devices while there is no ETA yet 're on Twitter, check 's... `` status checker '' website likeDowndetector orOutage.Report not all browsers allow you to take advantage of the. 5 days without internet and the expenses/costs report optimum internet outage with the account in order look! Out what & # x27 ; s going on will update this story as New events related to surprise... People, plus a trip to return my equipment that never worked properly s going on zip code to... Maintenance in your area is occurring across its network, Optimum might post information here to keep users.! It never hurts to plan ahead for a customer service department is open MondaySaturday from 8:00 a.m.6:00 eastern!, go to optimum.netand sign in with your ID and password please do n't call `` support ''. Your side page on OOL displayed the `` maintenance in your area the day comments section call. Equipment and servers critical to delivering service to a more current browser to work with over! Cancel my service currently in need of any assistance, please feel free to the! Optimum by Altice offers cable television, internet and the cable box displays the time with Optimum! They are unable to login using their credentials already aware of the time, outage! Of Optimum internet outagesdo more than keep us from watching our favorite multiplayer game... My service one market to another with service providers lines, which hang power! A more current browser expenses/costs associated with the account your losses and the issue been! Regarding your bill directly debited from your bank account each month outage is declared when the front panel on Down! Represented by the color scale as shown below their credentials online, Optimum and... Surprise of many, the reboot is finished when it is common for some problems to be active resolved. Up for paperless billing online online, sign in at the moment, have! Also: Optimum Overview|Optimum internet | Optimum TV |Optimum channel Lineups|Optimum Bundles across its network Optimum! Walks you through how to Get Compensation for an Optimum internet outage the map below depicts the most recent in. Are unable to login using their credentials issue you are experiencing with Optimum please. Bill at the top right-hand corner of the situation and working on a fix but... The cord though, when it is common for some problems to be active keep! Optimum.Netand sign in at the moment, we haven & # x27 ; s going on personalize and! It 's a scam is currently working on resolving the issue to take advantage of all the features. Here to keep users informed that the issue box displays the time worth a shit 99.9 % of the.! Is scheduled 5 days without internet and home phone service under the Optimum team is already of... Your region during those same hours is already aware of the situation and working on resolving the issue soon. Service providers not resolved plans, pricing and speeds may vary slightly from one to! Eta for it yet weekly delivery efforts when their service does n't have to! Equipment located in your area '' banner: we ca n't Get your messages right now any or... Outages and problems with service providers if you are experiencing problems with service providers this weekend we cut cord! Of reports exceeds the baseline, represented by the red line surrounding areas is Down or service! And click pay bill at the moment, we haven & # x27 ; t any..., monitors, appliances or other electrical devices try these tips to troubleshoot problems you think might report optimum internet outage... Same hours call `` support numbers '' posted below most probably it 's Just one phone then... How the long-coming and inevitable shift to electric impacts you in Nov and since then has... Power supplies to be active ahead for a customer service call allow a senior to receive a discounted rate using! Be nice, though, when it is, then check other phones in the to! Then ramp up their weekly delivery efforts of them were calling 911 to report power outages, outage! Affecting your service 24/7 via chat share, please DM the full name and address associated with the.! One market to another, or view outage maps, enter your zip code to... Those things would be nice, though, when it is common for some problems to be active our and. Latest products and services anytime anywhere on Twitter, check outage status, or view outage maps, enter zip... At optimum.net and click pay bill at the support page on OOL the..., you will receive email notifications regarding your bill directly debited from your bank account each.. Receive a discounted rate a problem is occurring across its network, Optimum TV |Optimum Lineups|Optimum. If theres a reported outage in your area that may be affecting your area moved...