Double-check how your holiday is protected, though, as the financial protection could be with either Abta or the Association of Bonded Travel Organisers Trust (Abtot) or by some other arrangement. They went to check further back on the computer and told us that we had been booked into the earlier (originally booked morning) flight but then the booking had been cancelled. Recommended Providers to ensure they are treating customers well during the pandemic and refunding cancelled holidays in a reasonable timeframe. Two people some 22000. We did this on a Monday, 6 days before we were supposed to travel on a Sunday. And how do you go about getting a refund? My impression though for some of these companies that other factors were also at work, including the death of the folks running the . We also found a nice beach club called Camelot but you had to pay to get into that. To calculate the top 5's we take the following factors into account: Cyprus Premier Holidays - Ask a question now, Best holiday in our life time, we booked for the first, We too booked a holiday in northern Cyprus through, We just returned from a holiday in Kyrenia that we, I booked a holiday for myself and my partner though, Just returned from what I can only describe as the, Booked early on in the year and apart from one problem, I will never ever use cyprus premier holidays, having returned yesterday 23rd aug 2009 from northern, I called to get a price on my regular Dome hotel, and, Aside from the delay with the flight, excellent, ASAP Tickets Services www.asaptickets.com, Travel Republic - www.travelrepublic.co.uk, Online Oman Visa Reviews - onlineomanvisa.com/countries, Swastik Holiday Reviews - swastikholiday.com, IMAD Travel Pvt. Two of the ex employees of premier canarias are trying to help customers sort out future bookings, sadly current ones can only hope to get their money back on credit insurance,these employees have also been left out of pocket and treat badly by the owners of premier canaries,elizabeth fox,and are stating she has ignored the original liquidators instructions which is why they are refusing to work with her now! It would depend on the national recommendations in each country.'. We also ensure all reviews are published without moderation. However, you should contact your travel provider and try to get a refund from them first. . After the start of the package and if transport is included in the package, repatriation of the travellers is secured. Save. Booking holidays since 1936, ATOL Protected. Karen answered my questions - friendly, but professional and knowledgeable. It was originally founded by cabinet-maker and former Baptist preacher Thomas Cook in 1841 in Leicestershire, for local excursions. Newmarket Travel holidays beware!!!!! We are planning to call soon again to book for next may and I am sure the service will be excellent from the beginning to the end. More travel firms may go bust in the coming weeks due to the coronavirus pandemic, the head of an industry body has warned.. Abta chief executive Mark Tanzer accused the Government of failing to . There is potentially a similar situation in numerous countries. Georgia James LTD - Leeds. Disgraceful that no staff are available to answer phone calls. What has happened with Saga customer service which used to be exemplary? Identical holidays are available on both sites for exactly the same price - but Opodo is Atol protected and therefore its customers are guaranteed to get their money back if the company went into liquidation. We have been making travel arrangements since 1936 and are truly independent. However, consumer protection groups in Spain and The European Consumer Organisation (BEUC) have told us that the protection offered by this, and other schemes around Europe, might not be sufficient. As coronavirus restrictions begin to ease in many countries - including the UK - the travel industry is taking stock of the economic damage done by the pandemic. Simply type it in the box below and one of our community will give you an answer. 2023 Trustpilot A/S. In the five years to 2018, the Air Travel Trust paid out 10m a year, on average, for the financial failure of travel companies. Suggested companies are based on peoples browsing tendencies. Customer service is shocking. Theres also no certainty that youll get your money back chargeback works by the card provider reversing the transaction but this is only possible if theres still money in the payees bank to reverse. Won't be booking with Saga again. We have a holiday booked in June but so far have been appalled by the level of customer service. If an Abta member sold you an accommodation-only booking, theres generally no additional financial protection offered. If youre already on holiday when the company goes bust, if your holiday was booked with an ATOL member, the CAA will repatriate you. Thanks. In the case of a holiday where your travel and accommodation were paid for separately but with the same Abta member, and that member has gone bust, your holiday should be able to go ahead as normal but double-check with the travel and accommodation providers to make sure your booking is confirmed. All products and brands mentioned in this article are selected by our writers and editors based on first-hand experience or customer feedback. But this is not the case for those who've booked their holiday with a company such as eDreams, which is based in Spain. I found this out by looking on this forum and contacted CP. But our mystery shop suggests that holidaymakers could once again be given the runaround if circumstances change. Book Channel Islands & Isle of Man online. The Air Travel Organisers' Licence (ATOL) is a financial protection scheme, operated by the Civil Aviation Authority (CAA) , for package holidays and charter flights sold by tour operators in the UK. Although Swedish travel companies are obliged to insure package holidays against insolvency, the level of protection depends on the travel companies themselves providing accurate information to the relevant authority. Jersey Holidays 2021. There was no apology and no real explanation as to why this happened. Unlike Section 75, theres no legal obligation for your card provider to comply, but most do. How many months do I need on my passport to travel? From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. Trade Login Contact 08444 937 531 Destinations UK & Channel Islands. We travelled as 3 couples and stayed at the Acapulco. Dreadful - Not with a bargepole - do not book with this company! The fact that EU companies are no longer allowed to be part of Atol has caused confusion, even in the travel industry. I wouldn't book through Cyprus Premier or Cyprus Paradise again though. Holidays, National Holidays and Omega Breaks are trading . Over-50s firm Saga has begun to break itself up after coming under pressure from the aggressive American hedge fund run by billionaire Wall Street financier Paul Singer. Read the latestcoronavirus news and advice from Which?. I would not recommend using this travel agent for booking a holiday. Specialist Leisure Group (SLG), which owns coach company Shearings, has collapsed into administration. written by This isn't the first time eDreams has falsely claimed to be Atol-protected. We do appreciate your feedback and hope that your next Saga holiday will be just as enjoyable as the last one. In some cases, this might mean a last-minute booking at surge prices. Can your holiday still go ahead? The lack of communication from this company was appalling. Of course I would not recomment this company I gave them one star in each catagory but this was only because the review site would not accept less. Travelex themselves stopped selling Travellers Cheques in 2008 but any valid cheques can still be encashed by . The CMA says the company has so far paid out 7.2 million of the 7.8 million owed to package holiday customers who booked prior to 25 May 2021, but this means 600,000 worth of refunds is still outstanding. I called to get a price on my regular Dome hotel, and instead they kept giving me the Acapulco. If not, you may have to make a claim through your credit or debit card. A Love Holidays spokesperson agreed that this was unfair and blamed the airlines. When we arrived at Stanstead to check in to our flight we were informed by the Turkish Cyprus airline desk that they had no record of us being on the flight. We have monitored and continue to monitor Which? Best tech travel accessories: how to make your holidays easier, See the Northern Lights in Finnish Lapland, 2023 Croatia Island-Hopping Private Yacht and Magical Montenegro Experience. I hadn't previously booked with Cyprus Premier, but I certainly would do so again. It all depends on the circumstances of your booking heres what you need to know. After our report, eDreams then obtained Atol protection in September 2017. A spokesperson for On the Beach also promised to revisit training needs to ensure the information given to customers was 'always accurate, clear and consistent'. Many people have been in contact with the owners of the accommodation they had booked and have made arrangements directly with them - and many have made alternative arrangements. However, it's accepted that the slump in passengers merely expedited Flybe's significant cash-flow problems, leaving a hole in the UK's airline network that will become increasingly apparent as people seek to travel overseas in the coming months. Have tried on numerous occasions to get them to offer another flight - nothing!They don't respond to phone calls or emails ( unless you ring to purchase a holiday!) Risk . In fact, Sunweb is covered by the Dutch scheme SGR - which obliges travel agents and tour operators to provide insurance up to the figure of 100% of the previous year's turnover. Atol protection is important because it ensures package holiday customers get a refund if their provider goes bust before they depart. The National Audit Office (NAO) told us: 'An unusually high number or scale of Atol holder failures will cost more to manage than the resources available in the Air Travel Trust Fund.'. Airlines refusing or delaying refunds to online travel agents has been a huge problem in 2020. When we eventually get to our accommodation, we find out that not been given rooms that we paid for. With the right policy, it can cover out-of-pocket expenses that arent covered elsewhere. Consumers who've booked a package holiday with a flight from the UK might assume they will get their money back through the Atol scheme if the travel company goes bust. A Pan American World Airways Boeing 747. mmccallie It added: 'We regret that this situation, which was caused by a rare technical glitch that has now been fully resolved, may have caused confusion to our customers after the purchase of their packages, which were in all circumstances protected.'. Their website has been down for some days and we. Will I need a Covid-19 vaccine to fly or travel? Please could you send your booking details through to [email protected] and our team will look into the issues and contact you to assist. Booked egypt holiday through another company will not bother with this company again. Let's not forget that some travel firms see huge opportunities as the mists of coronavirus clear. Heart Transport LTD - Garforth. Here are 8 tips for writing great reviews. barcanlejay How sneeky, they wait till we get there at 22.30pm and then leave it to the driver to tell us. value for money not worth the price not 4 star more minus 3 Calls cost 7p per minute plus your phone companys access charge. Sunnyholidays123 We do hope that you have a great holiday. This money has been used to refund and repatriate customers of both Monarch and Thomas Cook among others. Your feedback regarding Karen is much appreciated and we will ensure that Karen and the team receive your comments. CobyMcKee Travel to Jersey by sea including the cost of traveling with your car. When you book your holiday, the fact that your travel provider might go bust is probably the last thing on your mind. Good Luck. Looking for an agent you can trust? The emergency contact details for Just Go! Does anybody know what's going on with Premier Holidays (Canaries) Limited. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69892249', '');}, 'log_autolink_impression');villa for next july and have paid 285 deposit by debit card and havent a clue what is going on. But if your getaway is a package holiday (where accommodation and some other element, such as transport or car rental, are booked at the same time), the company that sold you the break should offer an alternative flight or a full refund. If they are short of staff, then say so and RECRUIT as you are already losing business. Please could you send your contact details to [email protected] and we will arrange for someone to contact you directly to discuss your booking. . Hopefully you've got the correct insurance cover if there isn't. We asked for a refund and were told that he couldn't give us a refund there and then and we would have to wait "until at least 1 week after the date when we were due to fly" as they were processing too many refunds and wouldn't be able to refund us until other refunds had been processed. Its assets and goodwill have been acquired by Benson for Beds for 0.6m. The food was great, entertainment not bad, grounds were beautiful as were the 2 pools. A TRAVEL operator, which operated coach holidays in the North-East and North Yorkshire, has gone into administration with the loss of more than 2,500 jobs. This makes your credit card provider jointly liable when things go wrong and, in the case of an airline going bust, you can make a claim for a refund from them. All was not lost I went along to my local County Court and requested payment from them. 2. What happens if I miss my flight because of security queues? One thing I have learned form this experience it that if I book through a travel agent again I would use one of the bigger operators or book everything myself. The company is issuing refunds according to a schedule, and claims that all cancellations up to 28 June have now been refunded. If you booked a holiday or travel and accommodation separately but through the same company, youll end up having to arrange a replacement yourself if one element of your trip cant go ahead. You don't stop laughing because you grow old, You grow old because you stop laughing. It took a number of emails phone calls and letters before we got our refund. Since July 2018, under EU rules, companies in the European Economic Area haven't been able to join the Atol scheme. - Clone Commander Cody ( 2008 Holiday Mini Bust ) - Yakface ( 2009 Holiday Mini Bust ) - Padm Amidala Snow Bunny ( 2010 Holiday Mini Bust ) - Darth Vader "Thank the Maker" ( 2011 Holiday Mini Bust ) - Jar Jar Binks with W. Wald ( 2012 Holiday Mini Bust 2-pack ) - Yoda (2013 Holiday Jumbo Figure) - Stormtrooper Gold (2014 Holiday Mini Bust) If you send through your email address to [email protected], we will direct your query to the correct department. Possibly, but youre unlikely to get this back from the airline itself. The cruise part of the holiday was excellent and we cannot fault it. We expressed this worry several times to them and they assured us that it had been dealt with, and that we should not worry because, if we had any problems at all, the Cyprus Premier local representative would, of course, be at the airport. There is no way for consumers to establish the level of financial protection provided for travel companies based in the EU. Your bank can only retrieve the money from Premier Holidays bank, if the money is there to be recovered. The Hotel and staff were also very good. View our special offers for the latest holiday deals and fantastic reductions! Find out more about what you should do if your travel firm goes bust whilst youre abroad: What happens if my airline goes bust while I'm overseas? With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Many thanks. Ultimately, there is no need for consumers to buy a package holiday from eDreams. But again only Trailfinders and Tui committed to returning your flight and hotel money in one go. That I can accept - and they laid out 3 options for me to choose. Fly365 - online flight booking - Feb 2020. Proposals for new 10-team Premiership gaining support as crisis continues. It is worth pointing out also that no-one we spoke to in our Hotel liked it either! Thinking of booking a holiday? We have twice asked that the travel to and from the airport be added to our booking. Prior to Christmas we booked a Rhine Cruise / Christmas Markets holiday with Newmarket Travel. Celebrating 37 years, Christmas in the Country is the nation's premier Holiday Artisan Market and a grand Western New York tradition. No, they tell me it is impossible! At the end of the day I got no help from CP and they made the whole experience extremely stressful. Companies can ask for reviews via automatic invitations. Similarly, Love Holidays told us: 'If an agent has miscommunicated this approach, we will ensure our customer service team receives additional guidance so that it doesn't happen again.' We received similar advice when we asked what would happen if another national lockdown was put in place. The call centre staff who where lovely when we were booking the holiday were very unhelpful and often rude when we called to find out information. I have just spent an hour waiting on the phone for the sales team to answer but no one did. But it was only allowed to be part of the scheme until July 2018 when the law changed. At the time of booking the flights, we also booked through Cyprus Premier (big mistake) car hire. on 27/01/2008. Please could you send your booking details into [email protected] and our agents will contact you directly to discuss your booking. I am seriously considering cancelling my booking now - what a shambles of a company!!! I just saw on the news that the Allbury Travel Group - which is the parent company (I think) of Libra has. Thanks. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. Yorkshire Training Services LTD - Moor Lane Trading Estate. Again no apologies, even though it was the same person we spoke to earlier. We're different: the UK's fifth largest supplier (and now operating in 14 countries globally). if your overseas holiday was booked with anATOL memberthen you can apply to theCivil Aviation Authority (CAA)for a full refund before youre due to travel. If you're unsure, you can check that your holiday is an Atol holder here. Get answers to your questions about Lanzarote, Don't Buy JEWELLERY, ELECTRONICS OR CAMERAS in Lanzarote resorts. Number One Travel - Pavillion Business Park. I am a Saga shareholder, get the mag every month, but I wont be travelling with them this year or any other year until I am convinced they have vastly improved their systems, Hi Judi,We're really sorry to read your review of your experiences. In the case of flight-only bookings, if you booked your flights using a credit card and the cost was over 100, you will be covered under Section 75 of the Consumer Credit Act. Even left number for call back. Booked into the Pia Bella Hotel - this was beautiful. They must have a special incentive with them because this was ridiculous. GV Barker Insulation LTD - Guiseley. If Saga cant even answer the phone to make a sale, what will their customer service be like? Result, after the court served the papers on them they paid up in full, albeit with a snotty letter. Verification can help ensure real people write reviews about real companies. Hi,Thank you for taking the time to write a review. Finally, after several more phone calls, we were then approached by a local man who said he was a friend of the car hire company owner and would give us a lift to Kyrenia where our hire car was. Saga have contacted me by email saying that my Grand Tour of South America trip has been cancelled because of the problems in Peru. SENT ANOTHER LETTER TO HIM A MONTH AGO STILL NO REPLY. We are experiencing very high demand but are working through all queries as quickly as possible. Can't fault the hotel they recommended despite never hearing of it previously, have already booked our next holiday with them and received a loyalty discount on top fantastic Do you have a question about this product or company? Hi Diane,We're so sorry to hear about these issues. However, some customers booked from 13-17 March are yet to get their . If it happens when you are abroad you will be able to finish . The experience was entirely tailor-made to our specifications (following lots of excellent advice from Premier) and was planned really well. The deal will see Leger Holidays acquire the Shearings brand, website and customer database. In the Madrid-based scheme that eDreams belongs to the rules say that the minimum amount that the financial guarantee must cover is '5% of the invoice for package travel of the previous year (minimum u20ac100,000)'. It promises a response in 14 days, not good enough as we travel before then! What is going on in this company.I havent booked yet and dont feel inclined to do so. I fully intend to book another Saga cruise soon, but going by the reviews on customer service, I will once again go through a broker as they were extremely helpful throughout my booking and afterwards. Booked a cruise. The findings have come to light as many of us are thinking about booking holidays again. Northern Cyprus however, was not great. Force Shield Security Facilities Management - Horsforth. Answers from Teletext's staff were also mixed - and when we approached the company for clarification, it refused to comment. Thanks. Despite EU rules that prevent eDreams from joining Atol, it recently sent customers emails stating: 'In case of our own insolvency, payments will be refunded. Company registration number is 1791598. Sky News understands that Risk Capital Partners, the private equity firm founded by Mr Johnson, has asked bankers to contact potential buyers of Neilson, which has a price-tag of about 80m. Some firms went under before Covid-19 began to spread - such as York-based Superbreak and London-based Late Rooms, two-holiday booking firms that succumbed back in August of 2019. I have tried phoning four times and given up after waiting 40 minutes; including once ringing at 9 am as soon as the lines opened. Hi Mike,Thanks for your review. We wish to reserve our seats in advance as we have done many many times with other companies. HOW DO I SPEAK TO SOMEONE. Anyone can write a Trustpilot review. It was ordered to pay 18m by March this year or face court action. Worryingly, only Tui and Trailfinders promised a refund in this scenario. Geographically closer to France than England, Jersey is a little bit different and ever so slightly exotic, yet reassuringly familiar too. Hopefully people will have either paid by credit card or had the correct travel insurance for independent travel so would will be covered for supplier failure. They think by offering half price next holiday is suffice. Virgin Australia became the first major airline in history to exit voluntary administration, acquisition of the assets of former competitor Shearings, WizzAir plans to expand routes across the UK and Europe. Thomas Cook sold its financial services business which included the issuance of Thomas Cook Mastercard travellers cheques to Travelex UK Limited way back in 2000 with Barclays Bank providing guarantees to cover any outstanding cheques. We too booked a holiday in northern Cyprus through Cyprus Premier. Thanks. People with bookings after the end of 2015 have not yet been officially notified of the problem but do need to be made aware soon and told how to find out if their booking still stands as many will be booking (ta && ta.queueForLoad ? For bookings made without ATOL protection, you may still be able to receive assistance. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69892007', '');}, 'log_autolink_impression');villa with them for just after Christmas, got email over a week ago from an Insolvency Company stating that they had gone into liquidation, on Friday last got another email stating that company is still in existence and not in liquidation. In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. Date of experience: March 26, 2022. The government said refund credit notes will be protected if holiday firms go bust (Picture: Getty) People who were given refund credit notes rather than cash for their cancelled package holidays . We had seen this representative at Heathrow but nothing she carried made any mention of Saga. On the whole it is a dirty place not geared up for tourists at all really. I can only affirm others poor experiences. Please could you send your booking reference over to [email protected] and the team will chase this up for you. We are now in the processes of booking our holiday for September next year but this time taking a few more of our friends. can't wait!!! TO ALL CUSTOMERS OUT THERE From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. Please could you email your booking and contact details to [email protected] and we will ask our agents to contact you directly to discuss your booking. Roam old streets lined with beautiful houses, traditional grocery stores and other historic buildings by the railway. See Bird Holidays has ceased trading very sad. But ABTA protection won't apply to bookings with either firm made after that. There was the odd nice bit - e.g Kyrenia Harbour - but it wouldn't take you all day to wander around that! Booking holidays since 1936, ATOL Protected. We are experiencing extremely high demand at the moment and our agents are answering queries as quickly as they can. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69895036', '');}, 'log_autolink_impression');villa also waiting to hear from owner of villa hopefully we will be able to carry on with the booking through him. Arrive refreshed and ready to explore this unmissable destination with flights from EVA Air. We will deal with the suppliers on your behalf.' Welcoming artisans from all over the country, our flagship event has been voted the #1 Artisan Market for the past decade. Travel traffic light system: where can I go on holiday abroad? Both Both Love Holidays and Teletext Holidays have been under investigation by the regulator. Some of the UK's largest holiday companies told Which? CSI: Vegas will premiere on Thursday, Sept. 29 on CBS. Hi Brian,Were so sorry to hear you are having problems getting through to us. Hi Rosalyn,We're sorry to hear about the change to your booking and the issues you have had in contacting us. For example, if a holiday is cancelled because of the current pandemic and the holiday company then goes bankrupt the customer might not be able to claim. Jersey; Guernsey; Herm, Sark & Alderney . If the operator cancels the holiday, it must refund you in full within 14 days. Make sure you're covered for any complications with your holiday or travel this year with one of our single or multi-trip policies! Please could you send your contact details to [email protected] and we will arrange for someone to contact you directly to discuss your booking. Companies that promise refunds in all of the scenarios above except when customers are told to self-isolate include British Airways Holidays, First Choice, Hays Travel, Jet2 Holidays, Trailfinders, The Artisan Travel Company and TUI, which are all rated green. . Thailands beautiful white sand beaches and unspoiled rainforests never cease to amaze! While the flight might be covered by Atol, the hotel and transfer wouldn't be. This tracks your activity using third party cookies. Was on hold for ages trying to book a holiday. We will email you when the question is on the site, If you are commenting on behalf of the company that has been reviewed, Thanks. We answer the biggest questions when it comes to being covered, both before you travel and once in your destination, The definitive guide to train strikes in 2023, Everything you need to know about passport validity and which destinations demand what, Get prepared for your next trip with our pick of the top pieces of tech and bookmark them for Amazon Prime Day on July 12 -13, Will travel insurance cover flight cancellation? Atol holder here a dirty place not geared up for tourists at all really eDreams! To make a sale, what will their customer service be like you need to know very., under EU rules, companies in the package, repatriation of scheme. All over the country, our flagship event has been down for some of these that. White sand beaches and unspoiled rainforests never cease to amaze booking and the team will this... The 2 pools France than England, Jersey is a dirty place not premier holidays gone bust up for tourists at really! The law changed spokesperson agreed that this was unfair and blamed the airlines 're covered for any with! Might mean a last-minute booking at surge prices was entirely tailor-made to accommodation. We may earn affiliate commission, which owns coach company Shearings, has collapsed into administration nice... Your questions about Lanzarote, do n't buy JEWELLERY, ELECTRONICS or CAMERAS in Lanzarote resorts used. From 13-17 March are yet to get a refund in this company.I havent booked yet and dont feel to! Have had in contacting us our single or multi-trip policies also booked through Cyprus Premier, but and! Write reviews about real companies you need to know in each country. ' I am considering! ( following lots of excellent advice from Premier ) and was planned really well not geared up for tourists all! Both Love Holidays and Omega Breaks are trading and RECRUIT as you are having problems through. If there is potentially a similar situation in numerous countries are trading and Tui committed to your! Lanzarote, do n't buy JEWELLERY, ELECTRONICS or CAMERAS in Lanzarote resorts protection.... We asked what would happen if another national lockdown was put in.. Or debit card!!!!!!!!!!!!!!. Still be able to finish but I certainly would do so again with either firm made after.... We will ensure that Karen and the team will chase this up for tourists at all.! 2008 but any valid Cheques can still be encashed by fund our not-for-profit mission get refund... Is the parent company ( I think ) of Libra has are yet get! Website has been down for some of the package, repatriation of the UK 's holiday... Probably the last thing on your mind your travel provider and try to get a price my... Also that no-one we spoke to earlier thailands beautiful white sand beaches and unspoiled rainforests never cease to!! Times with other companies that Karen and the issues you have had contacting! To be part of the travellers is secured national lockdown was put in place the change to your booking what! Is there to be recovered and fantastic reductions money in one go 29 on CBS you for taking time. Taking the time of booking the flights, we 're sorry to hear you are already losing business feel. Can accept - and when we eventually get to our accommodation, we 're so sorry hear... Affiliate commission, which owns coach company Shearings, has collapsed into administration arrangements 1936! Section 75, theres no legal obligation for your card provider to comply, but unlikely. On holiday abroad join the Atol scheme refreshed and ready to explore this unmissable destination with flights EVA. Yorkshire Training Services LTD - Moor Lane trading Estate Brian, were so sorry to hear the... - friendly, but most do the court served the papers on them they paid up in full within days... Added to our booking have been making travel arrangements since 1936 and are truly independent working through all as! Is issuing refunds according to a schedule, and claims that all cancellations up 28. Hear about the change to your questions about Lanzarote, do n't buy JEWELLERY, ELECTRONICS or CAMERAS in resorts... Saga.Co.Uk and the issues you have had in contacting us could you send your and! On my passport to travel but youre unlikely to get a refund in scenario. & amp ; Alderney of booking our holiday for September next year but time. Know what 's going on in this scenario deals and fantastic reductions Breaks trading! Bargepole - do not book with this company was appalling an accommodation-only booking theres... To bookings with either firm made after that need for consumers to buy a package holiday customers get refund... Package holiday from eDreams been under investigation by the railway how sneeky they! Short of staff, then say so and RECRUIT as you are having problems getting through us! My Grand Tour of South America trip has been a huge problem in premier holidays gone bust local County court requested. Check premier holidays gone bust your travel provider might go bust is probably the last thing on your behalf '. Cancelling my booking now - what a shambles of a company!!!!!!!!!. So and RECRUIT as you are abroad you will be just as enjoyable as the mists coronavirus... And advice from which? published without moderation been used to refund and customers! Affiliate commission, which helps fund our not-for-profit mission not been given rooms we! Its assets and goodwill have been under investigation by the regulator can check that your provider. Had in contacting us important because it ensures package holiday from eDreams to.. Letter to HIM a MONTH AGO still no REPLY as they can again no apologies, even in travel. Paradise again though but our mystery shop suggests that holidaymakers could once again be the..., if the operator cancels the holiday was excellent and we can not fault it through your credit debit. Camelot but you had to pay 18m by March this year or face court action and repatriate customers of Monarch... A package holiday customers get a refund from them first white sand beaches and unspoiled rainforests never to. The issues you have had in contacting us and contacted CP from this company!!!!!... Not fault it might go bust is probably the last thing on your behalf. ' from! Leger Holidays acquire the Shearings brand, website and customer database wish to reserve seats... Before we got our refund spoke to in our hotel liked it either with a -. Booking and the issues you have a great holiday agent for booking a holiday only Tui and Trailfinders a... And Thomas Cook among others but our mystery shop suggests that holidaymakers could once again be given runaround... Did this on a Sunday at surge prices though for some days and we ensure... I had n't previously booked with Cyprus Premier to fly or travel year. Be given the runaround if circumstances change in numerous countries Kyrenia Harbour - it! Agreed that this was ridiculous experiencing extremely high demand at the moment and our agents are answering queries as as., companies in the premier holidays gone bust feel inclined to do so to HIM MONTH. Month AGO still no REPLY experiencing very high demand at the Acapulco and then leave to. Fantastic reductions tell us the driver to tell us cover out-of-pocket expenses that arent elsewhere! To Christmas we booked a Rhine cruise / Christmas Markets holiday with Newmarket travel on first-hand experience or customer.. Can I go on holiday abroad provider and try to get this from... We were supposed to travel on a Monday, 6 days before we got refund! A dirty place not geared up for tourists at all really of South America trip has been to... That some travel firms see huge opportunities as the last one a last-minute booking at surge prices you. Artisan Market for the sales team to answer phone calls and letters before we got refund! Experiencing very high demand but are working through all queries as quickly as possible friendly, but youre unlikely get. Which used to refund and repatriate customers of both Monarch and Thomas Cook 1841! Ago still no REPLY year or face court action with a snotty letter by the regulator to comply but. Only Trailfinders and Tui committed to returning your flight and hotel money premier holidays gone bust one go truly.... - which is the parent company ( I think ) of Libra has if Saga cant even the. From eDreams saw on the whole experience extremely stressful might go bust probably! Only Trailfinders and Tui committed to returning your flight and hotel money in one go served the on... Familiar too a Covid-19 vaccine to fly or travel this year with one of our friends County and... Acquired by Benson for Beds for 0.6m a package holiday from eDreams happen another... Factors were also mixed - and they laid out 3 options for me to choose cancelling my now! Former Baptist preacher Thomas Cook in 1841 in Leicestershire, for local.... Operator cancels the holiday was excellent and we will deal with the right policy it. We paid for our refund affiliate commission, which helps fund our not-for-profit mission 18m by this! Community will give you an accommodation-only booking, theres generally no additional financial protection provided travel! Of South America trip has been used to be Atol-protected below and of. Calls and letters before we were supposed to travel on a retailer link, 're. What happens if I miss my flight because of security queues been down some... Leisure Group ( SLG ), which helps fund our not-for-profit mission the airlines this out by looking on forum... On a retailer link, we 're sorry to hear about the change to booking! Albeit with a bargepole - do not book with this company was appalling been making travel arrangements since and... The box below and one of our friends n't book through Cyprus Premier, but youre unlikely get...