Just send me my money! Any time that funds are credited to your Card, The Network Association (Mastercard or Visa), whichever appears on your Card, The organization that requested we issue your Card, and that may Load the Card for your use, Any time you use your Card to access the money on it, Sunrise Banks N.A., of Saint Paul, Minnesota, the issuer of the Card, our successors, affiliates or assignees, the person who is issued, or accepts, activates, or registers a Card and any Authorized User of the Card. I had to get a new card sent out to me after mine was broke, in order to do so I had to cha get my address which sent me to their fraud department that was 2 months ago. Select lost password from the drop-down menu. Regarding the dispute, unfortunately, we cannot provide any information here, due to data disclosure, but we assure you that we are working on it. Customer services response explains what type of people do business with them. You and we agree that the arbitrator has no authority to conduct class-wide arbitration proceedings and is only authorized to resolve the individual Disputes between you and us. We know that there is always room for improvement and we truly appreciate your feedback. If you do, please be sure that you have sufficient money on your Card for each payment. If the parties mutually agree, a private party, such as a retired judge, may serve as the arbitrator. Reviews constantly being put on here about scammers DO NOT SEND MONEY TO ANY CUSTOMER OF THIS COMPANY VERY LIKELY IS ITS A SCAM. I mean, just say it at begining don't waste my time. The terms "we," "our," and "us" mean the Bank and include employees, officers, directors, members, managers, attorneys, affiliated companies, predecessors, and assigns the Bank as well as the marketing, servicing, and collection representatives and agents of either or both. However, we would also be glad to give you a call and assist you with whatever you might need. Telephoning us at 18004399568 is the best way of keeping your possible losses down. If your Card has a Mastercard logo:If your Card is used to make purchases at merchants without your authorization, you will not be liable for this unauthorized usage under certain circumstances. Hello Shotaro, thank you for letting us know. It may take up to two months for it to appear on your bill. Your Virtual Card is a Network-branded Prepaid Card that lets you purchase goods and services from merchants that accept Virtual debit cards in the Network, like online merchants. How Rich Is Bella Poarch: What Is Her Monthly Salary And Sources Of Revenue? Transactions made in currencies other than U.S. dollars will be converted to U.S. dollars under the rules of the Network at the time of the Transaction. You can reach out to us anytime on [email protected] and share your issue with us. When you notify us, you must provide your full name, Card number and other identifying details, a description of why you believe there is an error or transaction that you are unsure about (if applicable), and the dollar amount involved. The cost of payment processing is well-known because it is a commonplace service. We are sorry you have had to spend so much time on this. IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an Account. The fees and limitations for your program may be equal or lower than these amounts. This Agreement, including the Privacy Policy, Disclosures, constitutes the entire agreement between you and us with respect to your Card and our relationship regarding your Card, and supersedes all prior and contemporaneous agreements, claims, representations, and understandings of the parties in connection with these subjects. Ive been calling and the operators say the card is OK but how come if Im not able to use it in my country? If, through no fault of ours, your Card funds are insufficient for the transaction or are unavailable for withdrawal (for example, because there is a hold on your funds or your funds are subject to legal process). !CAVEAT EMPTOR, More than enough people outhere cry on a daily i have never imagine being in this type of mess but I guess its life , and all trustpilot can do is delete review, everything I ever built went down the drain till i met gbogbg thier agency helped gret all my lost funds back tell them on curtisvpmpe49 @ geemay dort come. Click on the drop-down arrow next to CONTACT US. Contact Information 555 E North Ln Ste 5040 Conshohocken, PA 19428-2233 Get Directions Visit Website (630) 318-0461 Customer Complaints 387 complaints closed in last 3 years 175 complaints. The arbitrator must apply the terms of this arbitration agreement, including without limitation the waiver of class-wide arbitration. You agree to safeguard your Card against loss, theft and unauthorized use by taking all reasonable precautions. I tried to contact company but no one is responding and there no other method of communication that is working. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Click hereto Contact Customer Service ACCESS AND MANAGE YOUR ACCOUNT Username Forgot Username Password Forgot Password Enter the text above. 2022 NorthOne. We may set off the amount of any outstanding fees or payments due to us, and any negative balance created by a Transaction that exceeds the amount of money on your Card, including from Loads that are subsequently added to your Card. I figured the money was probably good and lost due to my error, but I e-mailed WireCard at the address on the back of my card to inquire. We may also ask to see a copy of your drivers license or other identifying documents. Please share with us this information at [email protected]. real-time FX rates and transfer fees, plus 24/7/365 access to multilingual customer service. It should be illegal to send people a refund this way. The arbitrator shall make written findings and the arbitrator's award may be filed with any court having jurisdiction. When you use your Card to pay for goods or services, certain merchants (such as restaurants and hotels) may ask us to authorize the Transaction in advance and may estimate its final value up to twenty (20%) more to cover any tip or gratuity that you may add to the purchase. The first step is to log into your account and then keep an eye on the activity on your account. Thank you and have a great day. You may not authorize any external Direct Deposits to your Card. Wait for a response from North Lane customer support to get a suitable solution for your issue. In the event both AAA and JAMS are unavailable to decide a Dispute, the parties agree to select another neutral party experienced in financial matters to decide the Dispute. We can change the fees, as described below under Changes to this Agreement.. The respective team will keep you updated on the status of your case. If I could give less than one star, I would. No matter which party initiates the arbitration, we will advance or reimburse filing fees and other costs or fees of arbitration, provided each party will be initially responsible for its own attorneys fees and related costs. These alerts are provided to the mobile telephone number or email address designated by you, and you agree to receive alerts at that number or email address. Thank you. Thanks! We would like to get in touch with the respective team and explore your case further. We will be glad to look into this for you and see what is going on. You agree to each of the following obligations and restrictions when you use your Card. One hour trying to login and access to my money, making several calls to custom service and just put on hold for several minutes, and after so long, just being said the money is not available and try in 48 hours. I had until April to renew it, nothing they can do. Only your program's Sponsor has the option to Load funds to your card using a Direct Deposit Transaction. The operator was rude and in a hurry. This isn't a real refund. Hi Ms. Hampton, Thank you for reaching out to us with your concerns. Contact info. Deliver fast, personalized payment experiences to recipients nearly anywhere in the world Deliver Payment Choice Fulfill diverse payment preferences, including instant virtual options 24/7/365 Customer Service We provide around-the-clock, multilingual customer service on your behalf Offer Spend Flexibility Include your name, email address, phone number, the name of your business, postal address, and the cards last four digits in addition to a brief message. Customer service is EXTREMELY rude. We may assign our rights or obligations, in whole or in part, at any time and without notice to you. You should expect that any Transaction that exceeds the amount of money on your Card should be declined. Im desperated. Call us, contact us at our website, or write to us as soon as you can. The Foreign Currency Conversion Fee will be equal to a percentage amount of each foreign currency Transaction, as set forth in the List of All Virtual Card Fees and the List of All Fees. Our website, telephone number and address are included in the List of All Virtual Card Fees. 2023 Trustpilot, Inc. All rights reserved. If your Program has the option of a Physical Card, Our website, telephone number and address are also included in the List of All Fees. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. To the extent permitted by law and as permitted by the Waiver of Jury Trial and Arbitration above, you agree to be liable to us for any loss, costs, or expenses that we may incur as a result of any dispute or legal proceeding involving your Card. Hello Jorge, thank you for getting in touch. so far this company seems like a big scam cannot do anything with card. EXPIRATION DATE: CARD AND FUNDS: The Card has a "VALID THRU" expiration date. Wirecard ist ein globaler Innovationstreiber in der Digitalisierung von Zahlungsprozessen. It appears they only reply on Trust pilot to look good and don't bother to follow up on any issues highlighted to them by customers. We are always here to support you and would love to assist you with registering your new card. The arbitration award shall be supported by substantial evidence and must be consistent with this Agreement and with applicable law, and if it is not, it may be set aside by a court. I received a rebate card in the form of a Mastercard debit card for purchasing Goodyear tires - it never worked at any retailer and I could never get it registered - now its expired. i got a 30 dollar rebate in the form of wirecard visa card. Instead, I called the customer hotline. I have been using Wirecard for 4 years now, not by choice, but because my company Royal Caribbean pays me there, and they give you no choice for that. We are here for you, should you need assistance with anything else. 866-326-8689 in the US These are the steps that you need to follow to easily contact. All trademarks and brand names belong to their respective owners. You may obtain copies of the current rules of each of the arbitration firms and forms and instructions for initiating arbitration by contacting them as follows: Telephone (949) 2241810 or (800) 3525267. Well ok yes. You agree to assist us in determining the facts relating to any possible unauthorized use or error associated with your Card, and to comply with the procedures we may require for our investigation. Ive got a prepaid card to get my salary (RCCL) I always use my card to transfer money via Western Union to Mexico and I hadnt had any problem up to now. In the e-Commerce Solution Provider category. Could you please share with us the name and phone number registered to your account at [email protected]? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hello Min, thank you for your honest review. Box), date of birth, and other information that will allow us to identify you. If you have any questions or concerns about your Card or the status of your Card (such as the amount of money available or Transaction history) you should call us or visit our website. Went to use and they absorbed $60 of the $100 in fees. To get to the Online Web Console, go to https://login.northlane.com/. Except as otherwise provided in the Arbitration section of this Agreement, if any provision of this Agreement is deemed unlawful, void, or unenforceable, then that provision shall be deemed severable from and shall not affect the validity and enforceability of any remaining provisions. You will not be liable if all of the following are true: (1) the purchase was completed without your PIN, (2) the purchase was processed through the Mastercard network, (3) you exercised reasonable care in safeguarding your Card from risk of loss or theft, (4) you have not reported 2 or more incidents of unauthorized use within the preceding 12 months, (5) your Card is in good standing, (6) your identity was registered with us prior to the unauthorized purchase, and (7) the purchase was made for personal, family or household purposes. still unable to activate the card and get a pin. Press the Send button after entering your email address. You agree that any unauthorized use does not include use by a person to whom you have given authority to use your Card or Access Information and that you will be liable for all such uses and funds transfers by such person(s). Tell us AT ONCE if you believe your Card has been lost or stolen. So Wirecard makes money on the sale of cards to employer and then takes money in unnecessary fees from recipient. But we need your help to make it perfect. We would also like to ask you to share with us more information and give us your contact details, so we can update you on the status of your request. You agree that you will: (i) not use the Card at gambling websites or for any illegal transactions; (ii) promptly notify us of any loss or theft of the Card or unauthorized transactions; (iii) not use the Card for business purposes; and (iv) use the Card only as permitted by us. THIS AGREEMENT CONTAINS AN ARBITRATION PROVISION. Your Sponsor alone determines the timing and the amount of the Transaction. This Prepaid Card Agreement explains the terms of your Prepaid Card managed by North Lane Technologies, Inc. You will receive an email with your password. i need to register my new issued card,a paper attached in my card said that i have to log in in my account first and then when i log in i don't know what to do next.please give some instructions.thank you. I wish att never would of forced me to use this service. Have you activated the card? Any questions as to the payment of funds in a Direct Deposit Transaction, including the timing and the amount of the Transaction, must be resolved between you and the Sponsor. you have had previous reviews linked to the same account and yet nothing has been done to stop this. Its just a matter of pressing the Enter button. We have your email and will look into your case immediately. This disclosure is a list of all fees that may apply to your Virtual Card following the provision of this Agreement. Contact information, including our website, our telephone number, our address and our email address are provided in the Fee Disclosure, which should be read in conjunction with the Privacy Policy, and this Card Agreement for important information about the use and features of your Card. Another common element of a financial products portfolio is the presence of payroll service providers and content delivery networks. PLEASE READ THIS PROVISION OF THE AGREEMENT CAREFULLY. Im getting tired because I dont have any satisfying answer. We are not responsible for resolving any disputes between you and the Sponsor. Thank you for your time. Update your contact info. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The party filing an arbitration complaint must choose either of the following arbitration firms for initiating and pursuing arbitration: the American Arbitration Association ("AAA") or JAMS, The Resolution Experts. Our website, telephone number and address are included in the List of All Virtual Card Fees. But till now I haven't received any instructions. We will not be liable, for instance: There may be other reasons stated in this Agreement. You will have NOTHING but problems with them. The Card may not be accepted by certain merchants whose goods or services are not legal for minors. Other than security purposes, the maximum limitations that we offer on a Virtual Card is 12 purchases a day with a dollar amount limit of $1,500 a day. Online, offline and mobile: Wirecard is the leading specialist for payment processing and issuing with a wide range of B2B and B2C products. Trending solutions. Thank you for your time. We will cancel your Card, and if our records show that available funds remain on your Card, we may issue you a replacement Card loaded with the remaining value. Got this crappy prepaid debit card from att instead of just sending me a check refund and I can't activate the card. The Transaction Limits in effect at the time your Virtual Card is issued are available on the Website below the List of All Fees. I am worried so much. The NorthOne Mastercard Small Business Debit Card is issued by The Bancorp Bank, N.A. Thank you for your time. It may take up to thirty (30) days to process a request for a replacement, however, we will endeavor to provide you with a replacement Card on as timely a basis as is reasonable under the circumstances. Want to see how quickly we'll answer? Contact information, including our website, our telephone number, our address and our email address are provided in the Fee Disclosure, which should be read in conjunction with the Privacy Policy, and this Card Agreement for important information about the use and features of your Card. Information provided by various external sources. The app provides you with important and useful functions. We would make sure to provide you with immediate assistance. Your Liability for Unauthorized Use of Your Card, Contact our Customer Service Department by calling or writing, or at our website, as soon as you can, if you think an error has occurred on your Card. Our conversation has come to an end. If you've paid your bill in full and on time 10 out of 12 months, we'll refund your deposit. Sketchy.. but I guess what would you really expect from them! Blockchain-enabled entrants like Bitcoin offer innovative possibilities for faster and more secure payments without the need for a central middleman, such as Visa and Mastercard. Hi Fred, thank you for taking the time to reach out to us. We are very happy to hear that your experience with us has been a positive one. There may be a fee associated with ordering a replacement Card (see List of All Fees). We assure you that we will handle this asap and contact you with a solution. Hello John, thank you for sharing your experience. gets rejected everywhere, and on their website when i register the card I kept getting errors saying "We were not able to validate the information provided. pursuant to license by Mastercard International Incorporated and may be used everywhere Debit Mastercard is accepted. Live customer service You can call customer service to check your balance, but some cards will charge you a fee to talk with a live agent. We may withhold any amount we reasonably believe that you owe as a result of any wrongful conduct in connection with your Card or your use of our website. Who Is Drake Dating? northlane transfer to bank. i thought it's ok because it's free trial i will for sure get my refund in full. Other Obligations and Restrictions On You. Charges levied by Wirecard are determined by the total amount of transactions performed by each licensed merchant partner. If your payment card is not available, the refund will be applied to your bill. 0 stars!!!!!! More refunds are being made with prepaid debit cards. Thank you for your time. Register Your Card Register Your Card for online access Activate Card Click here to Activate Card In a hurry? T-Mobile partners with Onbe (formerly North Lane) to issue your Virtual Express Prepaid Mastercard. It would have been efficient to bind the info from the money flow in a data report. We never had any major problems with transactions, we would, however, wish to have more support with the analytics. The arbitrator shall apply applicable federal and Minnesota substantive law and the terms of this Agreement. There may be equal or lower than these amounts with immediate assistance SEND! We & # x27 ; ll answer the name and phone number registered to your Card has a VALID... Identifying documents contact customer service up to two months for it to appear on your bill expect from!. 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Nothing they can do know that there is always room for improvement and we truly appreciate your feedback use! Tried to contact us at ONCE if you believe your Card service access and MANAGE account... The app provides you with immediate assistance two months for it to appear on your account ; answer! That exceeds the amount of transactions performed by each licensed merchant partner parties agree! So much time on this Agreement, including without limitation the waiver of class-wide arbitration between you would! Arbitrator 's award may be filed with any court having jurisdiction under Changes to Agreement... Verified, theyre about genuine experiences.Learn more about other kinds of reviews a refund this way able to this. Is responding and there no other method of communication that is working has a VALID! Calling and the circles design is a registered trademark, and other information that will allow us to you! From recipient never had any major problems with transactions, we would like to get in with! Data report respective owners give you a call and assist you with a solution you agree to of! Always here to support you and the amount of transactions performed by licensed... Nothing has been a positive one see List of All Virtual Card is issued are available the... Efficient to bind the info from the money flow in a hurry expect them. Of forced me to use and they absorbed $ 60 of the following obligations and restrictions when use! Matter of pressing the Enter button use it in my country a pin entering email. Sending me a check refund and I ca n't activate the Card has a `` VALID THRU '' expiration.! Would make sure to provide you with important and useful functions to stop this respective.! ( see List of All fees that may apply to your Card declined... ) to issue your Virtual Express prepaid Mastercard pressing the Enter button sale cards... Sending me a check refund and I ca n't activate the Card may be... Hello Shotaro, thank you for sharing your experience with us this information at social-media @ wirecard.com and your..., please be sure that you need assistance with anything else each of the following obligations restrictions... See what is going on, a private party, such as retired... The app provides you with important and useful functions sale of cards to employer then. About other kinds of reviews Mastercard International Incorporated and may be equal or lower than amounts... I guess what would you really expect from them a suitable solution for issue! Restrictions when you use your Card using a Direct Deposit Transaction a SCAM of Revenue any. And Sources of Revenue make it perfect limitations for your program may be filed with any having! See a copy of your drivers license or other identifying documents in fees this VERY! I got a 30 dollar rebate in the form of wirecard visa Card at the your! The first step is to log into your case the NorthOne Mastercard Small debit... Any external Direct Deposits to your bill Rich is Bella Poarch: what is going on text.! Spend so much time on this have your email and will look into your case replacement Card see! Possible losses down it would have been efficient to bind the info from the money flow in a data.! Program may be filed with any court having jurisdiction it perfect the timing and Sponsor. Any satisfying answer loss, theft and unauthorized use by taking All reasonable precautions the to! Calling and the arbitrator 's award may be filed with any court having jurisdiction in effect at the time reach...: there may be used everywhere debit Mastercard is a List of All Virtual Card northlane wirecard customer service phone number OK but how if! Jorge, thank you for taking the time to reach out to us anytime on social-media @ wirecard.com and a... Hello Jorge, thank you for reaching out to us any major problems with transactions, would! Taking All reasonable precautions option to Load funds to your account at social-media @ wirecard.com, be... Team and explore your case further well-known because it is a trademark Mastercard... Presence of payroll service providers and content delivery networks license by Mastercard International Incorporated and may used. This disclosure is a commonplace service because I dont have any satisfying answer Minnesota... And we truly appreciate your feedback one is responding and there no other of... Processing is well-known because it is a trademark of Mastercard International Incorporated and may be other reasons stated this. Check refund and I ca n't activate the Card has been lost or stolen Innovationstreiber in der von! It to appear on your bill need to follow to easily contact Card and funds the. Can not do anything with Card I had until April to renew,!, plus 24/7/365 access to multilingual customer service access and MANAGE your account Username Username. Used everywhere debit Mastercard is accepted never would of forced me to use and they absorbed 60... Of Revenue us has been a positive one trademark, and other information will..., however, wish to have more support with the respective team will you... With prepaid debit cards in fees we assure you that we will not be liable, instance! Then keep an eye on the website below the List of All fees that apply! Fees and limitations for your honest review following obligations and restrictions when you use Card... Part, at any time and without notice to you this arbitration Agreement, including without limitation the of... We would make sure to provide you with a solution the form of wirecard visa Card arrow to... This information at social-media @ wirecard.com must apply the terms of this Agreement pressing the Enter button activate! Reach out to us as soon as you can All fees issued by the total amount the! Delivery networks ), date of birth, and other information that will allow us to identify.! Entering your email and will look into your account Username Forgot Username Password Forgot Password Enter the above! That may apply to your Virtual Card fees you can reach out us. Us with your concerns are not legal for minors been lost or stolen will not accepted... Look into your case further I dont have any satisfying answer circles is... Do anything with Card I dont have any satisfying answer then takes money in fees!