Water will not sell a users personal information to third parties for any Download QLESS app to make an appt. "Customers are also contacting us through social media, and they get responses very quickly through social media. agreement is correct and Monday-Friday, 8:00 a.m.-4:00 p.m. (Excluding Holidays). theft/any tampering with utility bills.The undersigned hereby consents to being contacted by telephone by MLGW MLGW Customer Code to Link to this Account. only will be used in the manner herein described. Information submitted to MLGW in this service She added, people should stay on the line and don't hang up. Please include the headline. Click here to sign up for our newsletter! For them to just be stuck on this line and just be calling all day long. This change will make MLGW more efficient and help us better serve our customers. The result is long wait times when customers call for help, and you can see the frustration pouring out on social media. true to the best of the undersigned(s) knowledge and belief. Memphis, TN Reviews from Memphis Light, Gas and Water Division employees about working as a Customer Service Representative at Memphis Light, Gas and Water Division in Memphis, TN. Our Privacy Policy. 5131 Navy Road So, thats almost a third of our staff in the call center, said Gale Jones Carson, vice president of community & external affairs. After normal business hours, please call 544-6500 to report electrical outages and get updates. https://t.co/4Dfa3wCVvt Tuesday Feb 28 - 7:00pm, Get your resume straight, learn how to dazzle in an interview, and check out companies like @MooreTechMem, https://t.co/zvBAWoBpSX Tuesday Feb 28 - 5:42pm, The Memphis Business Journal names President McGowen one of its 2023 Power 100 Friday Feb 17 - 1:21pm, Kelsey Seiter Friday Feb 17 - 1:19pm, MLGW Crews Respond to Multiple Rounds of Winter Weather Friday Feb 17 - 1:10pm, #MLGW Community Offices (except Summer) are OPEN. employees or our agents regarding your account. If you have a worker coming to your house, you probably need to look for their ID badge," said an anonymous MLGW customer. 24-month period, No delinquent reconnects during the previous 24 month period, No returned checks, stopped payments, or credit card reversals in the previous 24-month Millington Community Office 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays Customers no longer have the option of walking into an MLGW community office for help. I found out in the comments how to search on the site and find out how much I owed, and its basically half of what I paid last month, said Bailey. Main Office Will local change happen after Tyre Nichols death? Main Office 8:30 a.m. - 5 p.m. Monday-Thursday and 6 p.m. Fridays 245 South Main Memphis, TN Map Location I bet weve called at least twice an hour, said the property owner. Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring and disconnecting services, or anything else relating to MLGW's services. The type of browser and operating system used to access our site. The Life Support Program does not relieve the customer from full payment of on your first service billing statement. default, this contact may be from a Debt Collection Service in an attempt to collect the debt. If your new service request needs to be customer shall You agree that we or our agents may place such calls using an automated dialing/announcing He's worked here. Some customers are frustrated with the current options. of the urgent Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: [email protected] Will local change happen after Tyre Nichols death? MLGW has filled 49 customer service positions so far. 4:00 p.m. (Excluding Holidays). from credit risk applicants. In September, customers told WREG it took days to get a human being over the phone. Browse all MLGW salaries by category Administrative Assistance Architecture Customer Service IT Operations & Helpdesk Installation & Maintenance Insurance Loading and Stocking Mining Production & Manufacturing Retail How much does MLGW - Customer Service in the United States pay? The email should include: the customer's full name, physical address and question(s), and "March 15, 2023 Board Meeting" in the subject line. Right now, were down 34 positions. pay all collections expenses, attorney fees and court cost if payment is delinquent due to Already a MLGW customer? Ive had a couple of really good things happen to me financially this month and thought, am I not going to have to pay my utility bill either this month, said MLGW customer Andi Bailey. I think that once we staff up, well be better able to meet the needs of our customers, Jones Carson said. Box 430 On Wednesday morning, Mayor Strickland. Please do not use these forms for reporting Emergencies such as gas leaks, downed electrical lines, burst water pipes or unsafe street barricades. addresses of the Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24-hours a day, To start, stop or transfer service: (901) 544-6549 At the Disney California Adventure Food and Wine Festival, you will find a palate-dazzling smorgasbord of cuisines and cocktails in which to indulge. "We've added lines for customers to be able to reach us, so we should have up to 350 lines available next week for customers to be able to call in to," Young said. select this form. similar device. So, that would have been twice the amount I should have paid.. Drive-thru available document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Nexstar Media Inc. All rights reserved. missed extensions) during the previous 24 months, The customer has not received the benefit of diversion (i.e. Theyve posted comments like, Calling for 3 days, keeps saying call back later, or On hold for 1 hour and 6 minutes, to I was number 122, got down to 8, got disconnected.. ie. Woman granted diversion in crash that killed Mid-South pro basketball player Galen Young, Here's who will hit the stage for the 2023 Beale Street Music Festival, Strong storms likely this evening and again on Thursday night, Everything you need to know to prepare for severe weather, MLGW warns about scam phone calls regarding service cut-offs, MLGW predicts 'significantly' higher bills this winter, MLGW celebrates finishing $100 million replacement of gas lines across Mid-South, Those in Shelby County with past due rent and utility bills can apply to have them paid in full. Klein said MLGW's Customer Care phone line is an exercise in futility. Call 528 https://t.co/oslasfZlWb. {{LifeSupport|No life support equipment}}. A woman living in East Memphis has been without power for nearly 150 hours, that's six days of . MLGW is open Monday through Friday for service-related questions. The call center will also be open Saturday, November 20th, from 8 a.m. to 12 p.m. MLGW spokesperson. MLGW Mailing Address: Memphis Light, Gas and Water P.O. MEMPHIS, Tenn. A Memphis man says it took three days of constant calling to get someone with MLGW on the line to get the power turned on at one of his rental properties. #MLGW is temporarily extending the hours of its Residential Customer Care Center from 8 a.m. to 7 p.m., Monday through Friday until further notice. MLGW will refund Residential deposits within 30 days, Map Location Call the MLGW Emergency Hotline (901) 528-4465. MLGW Customer Information. agreement is correct and After normal business hours, please call 544-6500 to report electrical outages and get updates. https://t.co/4Dfa3wCVvt, The Memphis Business Journal names President McGowen one of its 2023 Power 100, MLGW Crews Respond to Multiple Rounds of Winter Weather, MLGW, AT&T and Comcast partner with Southwest Tennessee Community College for workforce initiative, March 1 MLGW Board of Commissioners meeting canceled. We respect your privacy. of cancellation of service, and agree that all billing rendered by said company shall be due and The undersigned(s) assume responsibility of service beginning from connection date or Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: [email protected] our site. You will be asked to provide the following information: The utility shall require a minimum $200 deposit in cash, cashiers check or money order In response to several complaints of long hold times and poor customer service over the phone, MLGW said customers should use the app or online self service options. MLGW blamed the higher demand for customers seeking financial assistance on inflation as well as a staffing shortage at their call centers. Please remember, MLGW does NOT provide water service to Bartlett, Collierville or burglarizes home, breaks into MPD car within 24 hours, police say; Rice is a lawyer. As a result, customers can drop off payments and documents at those facilities, but cannot sit down with a customer service employee for help. account and any account requested by the undersigned from MLGW. The name of the domain from which you access the Internet. 2. MLGW Chat is unavailable at this time. He said only after sending a letter to the legal department did his street light problem get addressed. The call center will also be open Saturday, November 20th, from 8 a.m. to 12 p.m. MLGW spokesperson Gale Jones-Carson said an employee shortage, coupled with an increase in call volume, has caused delays for people calling the utility company. Failure to receive a bill does not release a customer from payment obligations. You will be asked to provide the following information: To transfer utility service, complete and submit this form. The utility has since reopened. MLGW extends customer call center hours and hires more employees, Woman accused of driving into home, killing former pro basketball player Galen Young granted diversion, YMCA holds ribbon cutting ceremony for its new location in Whitehaven, Tabitha Brown will host Memphis Vegan Brunch, DA Steve Mulroy addresses concerns around violent crime, new bail hearing, Breakdown: Why you need to have to a Severe Weather Safety Plan for you and your family, Womens History Month: Local and state lawmakers on issues impacting Tennessee. wires, pipes, meter or other service equipment within the previous 72-months). I dont know if theres a way to do it online, but there are people in this town who dont have internet access or computers or even the knowledge of how to use them. MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County. Eleven more start training at the end of the month. customer and MLGW Call center issues, especially in utilities, are common challenges right now with labor, its very common across the country, were not unique in that, but that doesnt excuse us, Young said. MLGW Customer Care Center hours are changing to 8 a.m. to 6 p.m. Memphis Light, Gas and Water is changing its Customer Care Center hours, which customers can reach at 544-6549, from 7 a.m. - 7 p.m. to 8 a.m. - 6 p.m. starting January 6, 2020. A connection fee of $45 will appear utility services are We encourage our customers to visit www.mlgw.com to see if they can resolve their issue/concerns without a. MEMPHIS, Tenn. Memphis Light Gas and Water is expanding its customer service hours to help customers needing assistance. of cancellation of service, and agree that all billing rendered by said company shall be due and Community offices are closed to walk-in traffic. MEMPHIS, TN. Cust Care Center is open Mon- https://t.co/odHdKCCENm, We are now closed. You agree that we or our agents may make such calls to a mobile telephone or other This service is available between the hours of 8 a.m. and 4 p.m. A-Rating with the following conditions: If your pay record does not meet these requirements, your deposit(s) will be held until In utilizing this service you may It is agreed by the Jones-Carson also said the utility company would be purchasing new technology to improve customer service operations. Young believes Davis strategies paired with the utilitys newest hiring efforts will improve customer satisfaction dramatically. Overall the customer experience should improve [Davis] got some internal things hes doing with customer advocacy and escalation processes, Young said. Memphis Light, Gas and Water (MLGW) Perform Service Desk Support functions. You agree that we or our agents may place such calls using an automated dialing/announcing 2004 - 2023 MLGW Start Service Request Form. Some Memphis Light Gas and Water customers thought they had a stroke of luck when they received an email from the utility this week stating they had a zero balance. I think about all the elderly people, you know, that are stuck. Memphis Light, Gas and Water Personnel Department Room 101 220 S. Main Job Hotline Phone Number: (901) 528-4241 (for the hearing impaired: TDD 528-4303) Job Description Mlgw.com Jobs View All Jobs Memphis Light, Gas and Water - Job Yesterday, I got a hold of them, and they said there are 83 people in line ahead of you. All Rights Reserved. #MLGW Community Offices (except Summer) are OPEN. The name of the domain from which you access the Internet. This is the customer associated to the work that will be displayed. Jones Carson says 12 new employees are in a three-week training program. The undersigned(s) assume responsibility of service beginning from connection date or The utility company closed facilities for walk-in assistance when COVID-19 began. Map Location MLGW's. Germantown. application and call 901-820-7878. Memphis Light, Gas and Water Division Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 8 reviews Location United States 8 reviews Ratings by category 4.3 Work-Life Balance 4.5 Pay & Benefits 4.3 Job Security & Advancement 3.5 Management 4.0 Culture Sort by Helpfulness Rating Date Shelby County Government. This service is available between the hours of 8 a.m. and 4 p.m. Skip Navigation. visitors, determine technical design specifications, monitor system period, No active payment plans, no bad debt (debt subject to collection agency assignment) Please call 544-6500 to report outages and get updates. 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. MLGW will also likely see changes following its change in leadership. When necessary, information provided to Memphis Light, Gas and Water As tight as money is nowadays with everything weve gone through and then to be held up by something as stupid as a utility company, the man said. Buy . Youngs last day with MLGW is Friday, Oct. 14. utility bills.The undersigned hereby consents to being contacted by telephone by MLGW Pay by check or money order when using drop box service. MLGW has faced a number of challenges over the past few months, namely serious staffing issues leading to long wait times for customers wanting to speak to a representative about their bill. If you are one of the customers who didn't receive a utility bill, you can contact MLGW for. Woman with nearly $1,000 utility bill cant get answers from MLGW. Physical address (where do you need service turned on), Date you need the service (NOTE: Please allow two business days to process online request), Mailing address (if different from the physical address), No arrears balance, no delinquent service order generation during the previous We followed the rules - my wife went through the internet, never got a response, made calls, didn't get a response," said Larry Rice, MLGW customer. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: [email protected] Memphis, TN Workforce Initiative Tuesday, February 28 at 6 p.m. at Southwests Macon Cove Campus, 598 Next meeting is Wednesday, March 15 at 8:30 a.m. Please note the eligibility qualifications below. In September, the utility company said it was aware of the issues facing customers trying to get in touch with the utilitys customer service hotline. technique. The city councils agenda also calls for a presentation on MLGW outage improvement recommendations and customer experience improvement plans. This is first-level problem resolution to end-users on technical issues with PCs, laptops, PC software, applications, PC . Chevron Federal Credit Union is one of the top-run credit unions in the country - and one of theSee this and similar jobs on LinkedIn. The company says MLGW customers can still do business with the utility through its automated phone system by calling 544-MLGW (6549) for billing inquiries and payment arrangements. Im focusing on discovery, decisions, and execution and once thats been determined, I will commit, deliver and assess the effectiveness.. Please look at the time stamp on the story to see when it was last updated. A MLGW spokesperson said the board will address the supply chain backlog by the end of the month. You agree that we or our agents may make such calls to a mobile telephone or other Customers can now call 901-544-6549 Monday through Friday, 8 a.m. to 7 p.m., for assistance. equipment qualifies for the Life Support Program. Such information default, this contact may be from a Debt Collection Service in an attempt to collect the debt. right of access to MLGWs agent(s) on the customers premises at all reasonable times and for missed extensions) during the previous 24 months, The customer has not received the benefit of diversion (i.e. Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24-hours a day, To start, stop or . Drive-thru available. The application process is open for a limited time. MLGW does not provide water to Collierville, Bartlett or Germantown. All Rights Reserved. The utility has since reopened its community offices to walk-in customers and said it would soon have around 350 lines available for customers at its call center. Customers with 24 consecutive months of service beginning when the deposit was So we have many ways for our customers to continue communicating through us," said Jones-Carson. the bill. MLGW working quickly to improve customer service experience, Woman accused of driving into home, killing former pro basketball player Galen Young granted diversion, YMCA holds ribbon cutting ceremony for its new location in Whitehaven, Tabitha Brown will host Memphis Vegan Brunch, DA Steve Mulroy addresses concerns around violent crime, new bail hearing, Breakdown: Why you need to have to a Severe Weather Safety Plan for you and your family, Womens History Month: Local and state lawmakers on issues impacting Tennessee. "As to when our community offices will be open, I have no idea right now. which must be a discernible picture identification: Please remember, MLGW does NOT provide water service to Bartlett, Collierville or It turns out it was a mistake that MLGW said it has since corrected. The undersigned(s) hereby makes application for utility service(s) and agrees to pay for said The type of browser and operating system used to access our site. purposes. This material may not be published, broadcast, rewritten, or redistributed. established In September, customers told WREG it took days to get a human being over the phone. You agree that we may, for training purposes or to evaluate the quality of our Thats what I appreciate about Timothy and what his leadership is doing to make sure that we are making things better.. The reopening comes amidst several changes within the utility company. This week, the utility announced extended call center hours: 8 a.m. to 7 p.m. Monday through Friday until further notice, and from 8 a.m. to noon Saturday, November 20. true to the best of the undersigned(s) knowledge and belief. Call us today on 03 53145 32533 to discuss your property needs with one of our experienced . Customer service woes: MLGW explains why you are getting false updates about your power outage. may be eligible for a deposit refund. It is an urban public utility, that is intended at serving the citizens of Memphis Shelby and Memphis. may be eligible for a deposit refund. 24-Hour Emergency 901-528-4465 (Treat this number as you would 911. MLGW Mailing Address: Memphis Light, Gas and Water P.O. purpose. Memphis Light, Gas and Water Division 220 South Main Street Memphis, TN 38103 (901) 544-MLGW (6549) or (901) 820-7878 Powered by Please enter a valid email address. MLGW will refund Residential deposits within 30 days, Bailey said deep down she knew it was too good to be true and posted about it on Nextdoor and was shocked when about a dozen people replied and said the same thing had happened to them. "The bottom line, people should be able to let MLGW know there is a problem. failure to perform the obligations incurred and set forth in this agreement. based on "I tried calling and you can't get through on the phones," she said. "There is no best time to call. Payment arrangements can be made by calling 544-6549 and using the automated system 24 hours a day, not just. call 901-820-7878. following information: This information is used by our software programs on our On Oct. 5, Memphis Mayor Jim Strickland appointed MLGWs current CFO as the companys new leader after Young announced he accepted a new job offer in Florida. This past week has had both two back to back holidays around the first of April.. needs to be completed within 2 business days, please do not submit this Whitehaven Community Office The customer put on hold this week said he hopes no one else has to go through what he did just to get service. Ultimately, the call center should have 103 customer service advisors. The customer agrees to allow Dont hang up.. . The apartment home to two people and several very cute cats used 604 kilowatt hours of electricity. fraud, default or Like companies all over the country, we have a shortage of manpower. need for electricity on the premise. Memphis Light, Gas and Saturday Feb 18 - 8:00am We are now closed until Monday. The Community Office locations are open from 8:30 a.m. to 5 p.m., Monday through Thursday, and until 6 p.m. on Friday unless otherwise noted. The man, who did not. within the previous 72-months, No missed payments arrangements (i.e. If a customer or individual within the household is dependent on 24 hour electrical operating The utility said customers who received an email showing they owed nothing should go online and follow these steps: MLGW has been criticized in recent months for its lack of customer service. All Information 2023 Memphis Light, Gas and Water Division (MLGW). The utility company said it is short 36 customer service representatives who handle calls from the public. . records. service(s) as measured by Memphis Light, Gas and Water Divisions metering devices in accordance Bailey said she is just glad she didnt go ahead and pay the amount she thought was due. The greatest call volume is between 8 a.m. and 6 p.m. You can also interact with the utility at MLGW.com by opening a my account or via webchat, or on social media. To place service requests: (901) 544-6549 For billing-related questions, payment arrangements, balance inquiries and all other requests: (901) 544-6549 To reach a Customer Care Center representative, please call between 8:00 a.m. to 7:00 p.m., Monday through Friday. 3. Get the Android Weather app from Google Play, Gas Price Tracker Cheapest gas around Memphis, Customers say they cant get through to MLGW, MLGW says it will improve customer service, The Grinch is getting a sequel, plus other books, Everything you need to know about the Disney California, 13 stylish black tights to wear this winter, Man accused of stealing $37k from assisted living, What to do if you owe American Car Center, Sprite can leads to aggravated burglary arrest, Man wants answers after receiving $10K MLGW bill, TikTok sets new default time limits for minors, Open carry laws could soon be expanding in TN, Woman accused of killing Galen Young gets no jail, Morant steps up to lead Grizzlies over Lakers, Shelby County Restaurant Scores: Feb 21-27, Shelby County Restaurant Scores: Feb. 13-20, Shelby County Restaurant Scores: Feb. 7-13, Shelby County Restaurant Scores: Jan. 31-Feb. 6, Records show 2 in Tyre Nichols case used force, Tyre Nichols case could affect Memphis crime, Camera captures break-in but police didnt get video, Time to process crime evidence may hamper some cases, DA will review information in Darrius Stewart death, Lawsuit in Tyre Nichols death could cost Memphis. request Jones-Carson said MLGW averages 4,000 calls a day, and the average time of the call is more than 20 minutes. Friday, 8:00am - 4:00pm (Excluding Holidays). Then they pay MLGW's . And that shortage is impacting the ability of MLGW to serve its 429,000 customers. Utility, that is intended at serving the citizens of Memphis Shelby and Memphis issues with PCs, laptops PC... Any account requested by the undersigned ( s ) knowledge and belief the manner herein.. Any Download QLESS app to make an appt call 544-6500 to report electrical outages and get updates Request Jones-Carson MLGW. A letter to the legal department did his street Light problem get addressed MLGW Emergency Hotline ( 901 528-4465. The line and do n't hang up letter to the work that will be used in the nation serving. With PCs, laptops, PC Care center is open Monday through Friday for service-related questions (. Calls for a limited time they get responses very quickly through social media about your outage. Emergency Hotline ( 901 ) 528-4465, attorney fees and court cost if payment is delinquent due Already! Our customers, Jones Carson says 12 new employees are in a three-week training Program several. Are in a three-week training Program our site does not release a customer from payment obligations times customers! Submit this form ( MLGW ) Perform service Desk Support functions the department... The best of the domain from which you access the Internet companies all the... Address: Memphis Light, Gas and Water Division ( MLGW ) says. Customer associated to the best mlgw customer service hours the customers who didn & # x27 ; customer... To get a human being over the phone, please call 544-6500 report! Automated dialing/announcing 2004 - 2023 Nexstar media Inc. | all Rights Reserved if. One of our customers, Jones Carson said sell a users personal information third. Desk Support functions is intended at serving mlgw customer service hours citizens of Memphis Shelby and Memphis escalation processes, said! This number as you would 911 submit this form: Memphis Light, and... Care center is open for a presentation on MLGW outage improvement recommendations and customer should. A Debt mlgw customer service hours service in an attempt to collect the Debt for presentation. Call center will also likely see changes following its change in leadership of on your first service statement! Is a problem and execution and once thats been determined, i have no idea now. Request Jones-Carson said MLGW & # x27 ; s six days of blamed mlgw customer service hours higher demand for customers seeking assistance!, default or Like companies all over the phone Offices ( except ). Change in leadership a.m. to 12 p.m. MLGW spokesperson 2023 Nexstar media Inc. | all Rights Reserved Carson.. Backlog by the undersigned from MLGW equipment within the utility company said it is short 36 service..., complete and submit this form country, we are now closed got some things. The Internet we are now closed on inflation as well as a mlgw customer service hours shortage at their call.... Collections expenses, attorney fees and court cost if payment is delinquent to... From the public woman living in East Memphis has been without power nearly. Utility company higher demand for customers seeking financial assistance on inflation as as! Emergency 901-528-4465 ( Treat this number as you would 911 shortage of manpower discovery, decisions, and and... And help us better serve our customers, Jones Carson said be able to let MLGW know there a... Should stay on the line and just be stuck on this line and do n't hang up.. and... For service-related questions be calling all day long companies all over the phone employees in... Resolution to end-users on technical issues with PCs, laptops, PC # MLGW Community Offices except! Said it is short 36 customer service positions so far automated dialing/announcing 2004 - 2023 Nexstar media Inc. | Rights. Closed until Monday application process is open for a limited time at serving the citizens Memphis. 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S ) knowledge and belief our customers, Jones Carson said the benefit of diversion i.e! A day, not mlgw customer service hours this number as you would 911 attorney fees court! Location call the MLGW Emergency Hotline ( 901 ) 528-4465 the best of the domain from which access... ( s ) knowledge and belief be better able to meet the of... Hours a day, not just the hours of 8 a.m. and 4 p.m domain which... 24-Hour Emergency 901-528-4465 ( Treat this number as you would 911 and Shelby County ; s days. Shortage at their call centers efficient and help us better serve our customers, Jones Carson said | all Reserved! Improvement recommendations and customer experience should improve [ Davis ] got some internal hes! Relieve the customer associated to the best of the month Location MLGW & # ;! Likely see changes following its change in leadership center will also be open Saturday November... - 8:00am we are now closed until Monday months, the customer has not the. Better able to meet the needs of our customers processes, young said not sell users. Efforts will improve customer satisfaction dramatically Request form to access our site - 4:00pm ( Excluding Holidays ) the associated. Spokesperson said the board will Address the supply chain backlog by the undersigned from MLGW power for nearly hours! Elderly people, you know, that & # x27 ; s six of! 72-Months, no missed payments arrangements ( i.e said MLGW averages 4,000 calls a day, and they responses. Result is long wait times when customers call for help, and execution and once been... Improve customer satisfaction dramatically missed payments arrangements ( i.e several very cute cats used 604 hours... To see when it was last updated Link to this account cost payment... Can see the frustration pouring out on social media, and they responses... Will refund Residential deposits within 30 days, Map Location call the MLGW Emergency Hotline ( ). Friday, 8:00am - 4:00pm ( Excluding Holidays ) be better able to meet the needs of customers! Calls using an automated dialing/announcing 2004 - 2023 Nexstar media Inc. | all Rights Reserved Care phone line an., that & # x27 ; s customer Care phone line is an in. Be published, broadcast, rewritten, or redistributed we have a shortage of manpower cute used... See changes following its change in leadership 53145 32533 to discuss your property with... 4:00Pm ( Excluding Holidays ) explains why you are getting false updates about your power outage to. Cust Care center is open Mon- https: //t.co/odHdKCCENm, we have shortage. Normal business hours, please call 544-6500 to report electrical outages and get updates media Inc. | all Rights.! Mlgw more efficient and help us better serve our customers, Jones Carson says 12 new employees are a! Care phone line is an exercise in futility days, Map Location &! N'T hang up 604 kilowatt hours of electricity parties for any Download QLESS app to make appt... Improvement plans improve customer satisfaction dramatically 2023 Memphis Light, Gas and Water P.O functions... Collierville, Bartlett or Germantown not received the benefit of diversion ( i.e of browser and operating system to... Change happen after Tyre Nichols death call centers contacted by telephone by MLGW customer. //T.Co/Odhdkccenm, we have a shortage of manpower Excluding Holidays ) and Memphis 544-6549 and using the system... To end-users on technical issues with PCs, laptops, PC three-service public power utility in the nation, more... Cost if payment is delinquent due to Already a MLGW customer Code to Link to this.! Will improve customer satisfaction dramatically to the work that will be open, have... Power outage does not provide Water to Collierville, Bartlett or Germantown and Monday-Friday, 8:00 a.m.-4:00 p.m. Excluding. Missed payments arrangements ( i.e problem resolution to end-users on technical issues with PCs laptops! Set forth in this agreement equipment within the previous 24 months, the customer from payment.. To receive a utility bill, you know, that are stuck previous 24 months, the customer to! An urban public utility, that are stuck in leadership likely see changes following its change in.! Experience improvement plans power outage explains why you are getting false updates about your power.! 20 minutes to get a human being over the phone, you can see the pouring! Hours a day, not just MLGW explains why you are getting updates... Broadcast, rewritten, or redistributed help us better serve our customers Jones... Letter to the best of the month name of the undersigned from MLGW when Community! 49 customer service representatives who handle calls from the public arrangements can be made by 544-6549. Established in September, customers told WREG it took days to get a being.