I looked up the phone number for Amerigas and called. Failure to close account and pick up tank. We need gas now or by Friday because its gonna be 13-23 degrees. Right now, I try not to use anything with propane. This website is for information, Amerigas reviews, feedback, ratings, and complaint purposes only. I have also explained we are two senior citizens. By far, the worst company that I have ever dealt with. I then went out to check the tank level. I finally ordered gas from another company and requested my order be cancelled and a refund submitted on 1/13/2023. No check. I then went out to check the tank level. We called when it was at 4%. Horrible service and customer service is a crash course in foreign relations. I heard back nothing. If they can't resolve a small issue such as mine, imagine if you have an account and a real problem. Address is 3093 Stonebridge Place, Festus MO 63028, Desired outcome: Copyright Coporate Office Headquarters -2023. I liked Admiral propane before Amerigas bought them out. With amerigas. Please help me get them to pick the tank up. This review was chosen algorithmically as the most valued customer feedback. I did not receive propane for 4 days. amerigas - propane amerigas - propane - inc amerigas - propane - lp amerigas propane inc amerigas - propane amerigas - propane - lp AmeriGas Global Presence Search All Employees Key Employees of AmeriGas Pennsylvania Is AmeriGas a good stock? UGI acquired the approximately 69.2 million public common units of AmeriGas it did not already own in completing the buy-in of AmeriGas, the nation's largest retail propane marketer. Find contact details for 700 million professionals. Company Description: Amerigas, Inc. is located in King OF Prussia, PA, United States and is part of the Direct Selling Establishments Industry. Recommended Reviews Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Overview AmeriGas is a retail propane distribution company. See the full leadership team at Craft. AmeriGas Partners pays an annual dividend of $3.80 per share and currently has a dividend yield of 11.89%. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Amerigas pick up 120 gallon propane tank from my property. This is the WORST company that has EVER existed. Filling your tank when it is at 40% rather than 20% makes for increased costs even if they are driving right by your house. If the driver had read the instructions, he would have known where to go to unlocked gate! UGI acquired the approximately 69.2 million public common units of AmeriGas it did not already own in completing the buy-in of AmeriGas, the nations largest retail propane marketer.22 Aug 2019. Amerigas HQ Corporate Phone Number: 1-610-337-7000, Customer Care Phone Number for Support: 1-800-427-5968. Well, I was supposed to be on "automatic delivery" which never happened, so when I reported my tank at just under 10% after having not received a bill, so went out to check my tanks, was told I would be put on high priority status and someone would be out to me within a few days. Amerigas Headquarters is in King of Prussia, Pennsylvania. - Gas delivered but tank is locked due to amerigas creating a leak in the gas line. International Association of Better Business Bureaus. I am so disgusted with how I was treated. In January, I decided to change Propane providers due to a huge pricing difference. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. They keep saying it will be resolved, but absolutely nothing is done. Find out what works well at AmeriGas from the people who know best. Alexandra Spooner . On 2-08-23 I received a delivery to fill my tank. Even turned off the furnace and water heater pilots on Feb 22 when we were barely above 0%. they want me to pay for the replacement! Customer Relations, [email protected] This complaint was posted by a verified customer. The Amerigas driver arrived and told me he could not fill the We received a new tank on 5/10/22. Your company is the absolute worst. Worst company ever. The last time we talked with someone, they suggested we pay the entire bill again by check, and maybe then they would refund the credit card. Is AmeriGas Partners a good dividend stock? Heritage propane was so much better and had the greatest customer service. On 2-15-23 I received a bill for a delivery. BBB Business Profiles may not be reproduced for sales or promotional purposes. I call Amerigas on 12/8/22 letting them know that I had this fixed and need someone to come out well they tell me that someone will be in touch in 72 hrs, again, WHAT? That was $1.90/gallon more than any other propane company in the area (including gas stations). Chief Financial Officer @ Marathon Digital Holdings, Vice President Finance and Chief Financial Officer @, Director Treasury Services and Investor Relations and Diector of Treasury Services @, Financial Manager - Operations - Northern Division @. I contacted Amerigas again in late December 2022 and was told that the tank would be picked up on January 29, 2023. It is at 28 %. Investors have two different options when investing in propane stocks. The following month, seeing no credit, we began our fruitless attempts to have our $291 in overcharges refunded. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. As of February 4th, our tank has been EMPTY. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AmeriGas Propane, Connect with AmeriGas Propane via Facebook at, See AmeriGas Propane's portfolio on LinkedIn at. AmeriGas corporate office is located in 460 N Gulph Rd, King Of Prussia, Pennsylvania, 19406, United States and has 4,668 employees. This company is a propane supplier for both businesses and homeowners. 2023 AmeriGas Propane, Inc. All Rights Reserved. They could chose to invest in a high yielding domestic propane distributor or one of the more diversified propane export giants.Apr 8, 2015. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. I ordered propane for our home on 1/24/2023 - I have yet to receive it even after at least seven calls including one to corporate. 48 hours? I never paid rent before Ive been. These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or . and Special Projects, [email protected]: (610) 796-3463 - Come and reinstall the tank and lines then fill it. I can't cook without propane, nor can I heat my trailer. was resolved on Dec 21, 2022. When I explained my problem (no account with them) he very rudely told me they couldn't help me. Then 2 more times I wrote corporate on the amerigas website in January about to come pick-up the old LP tank and I never received a response from them and tank has still not been picked up. But what about Amerigass contractual obligations to service their customers in a timely manner and not leave people to freeze to death?! Now keep in mind our propane tank runs our Hot water Heater our stove and our Dryer. Corporate Offices King of Prussia, PA 460 N Gulph Rd, King of Prussia, PA 19406-2815 Departments: IT, Engineering, Supply Chain, Facilities, Human Resources, Finance, Construction, Customer Service See 1 Jobs HQ Cotati, CA Departments: Facilities, Sales Healdsburg, CA 434 Center St in Healdsburg, CA Petaluma, CA They over-charge customers, their meter readers DO NOT know how to properly read On or about January 7th I called Amerigas for a refill on my tank. Hugh Gallagher has been working as a Chief Financial Officer at Marathon Patent Group for 11 months. They rip you off for the price of their propane. Marathon Patent Group Location 1180 N Town Center Dr Ste 100, Las Vegas, Nevada, 89144, United States Description Industry Investment Banking Finance All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. We talked to representatives in Mexico and the Philippines. Anyway, I was able to get Hop Energy out on 12/8/22 and they fixed the problem so now all we needed was someone to come back and do a safety check take the lock off, and turn on our propane tank. I want my propane that I have already paid for to be delivered, I contacted Amerigas in early December 2022 that I was cancelling my account I wanted the tank retrieved from my property. Click here to get notifications about new complaints of AmeriGas Propane. These is how amerigas treats veterans. Contact The AmeriGas Customer Service Team For Support Hello! After logging in you can close it and return to this page. One lady came back after putting mine, putting me on hold kept saying she could not hear me so she hung up everybody else Ill tell you they took the hold off then Ill be getting gas next next person you talk to says oh no theres a hold on it because of the $36 or the tanker rental fee also. I have even had their people hang up on me because they are busy and can't take that type of call at this time. Click here to get notifications about new complaints of AmeriGas Propane. This comment was posted by a verified customer. Thank-You. AmeriGas bought that company and they started trying to charge rent on the tanks. Since these two issues, I am now down to less than 8% in my tank. Desired outcome: Propane companies try to deliver when tanks are around 20%. Wyomissing, PA 19610, Contact us about UGI Corporation or our businesses today. In October, 2022, there was a delivery of propane to our property. AmeriGas Propane - Installation of propane gas service, AmeriGas Propane - Not removing your propane tank from my property, AmeriGas Propane - Lack of delivery, tank below 25%. I do not answer calls I don't recognize but after 2 weeks of daily calls I returned the call to find out who was annoying me. There are 854 companies in the Amerigas, Inc. corporate family. Now, I'm being told that they have no idea when the tank will be picked up. You cannot even talk to someone local like you used to, all calls go to a call center somewhere is the midwest. Access the headquarters listing for AmeriGas Propane LP. I paid $971 for 300 gallons of gas. But before leaving locked our tank and said we need to call the installers of our new heater as they did something. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. I gave instructions as to where the driver needed to fill the tank. Amerigas Propanes main competitors are Gas South, Ferrellgas, Matheson, FPU, Suburban Propane, Growmark, CHS, Superior Plus Propane, MFA Oil, Cynch, Blue Rhino, and Gas America. AmeriGas Propane has resolved 37 complaints. Submit a complaint and get your issue resolved. Discuss the issues you have had with AmeriGas Propane and work with their customer service team to find a resolution. free lookups / month. Desired outcome: Perhaps the "Powers to Be" of Amerigas should climb down off their high horse and step back and take a good look at the service they are providing and make some major PERSONEL changes . We called when the tank was at 8%. $122.41 This business is in an industry that may require professional licensing, bonding or registration. They over-charge customers, their meter readers DO NOT know how to properly read the meters, their meter readers DO NOT read meters ON TIME, their customer service agents do not fix problems, their customer service agents only prolong problems. I have been a paying (never paid bill late) customer of Amerigas for many years and I am surprised at the way they handle their customer service in these tough times however there aren't many other propane compaies in the area to choose from so I guess that is why they treat their customers with absolutely no respect . How can we help you? How much has your gague gone down in the last 3 weeks? I'm not sure what changes were made or what company may have bought them out, but their service is truly bad and so is their customer service department. Good Luck because they will make up some phony charges that will break the bank and then charge you LATE FEES! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They won't even remove their propane tank from my front yard six months after closing my account! If propane costs $2.50 per gallon, using this as an example, natural gas is the cheaper option. It is quite obvious that you do not care. HOW IS THIS ACCEPTABLE Customer Service that I was inconvenienced for 15 days with out HOT WATER, STOVE, AND LAUNDRY SERVICES? I needed a company that takes care of my family, so I went with a different company who takes care of my family. I am not sure of the amount as that was not included in the bill but when we left for the winter our tank was at 70% so the delivery would have been approximately 100 gal. Finance, Treasury, and This review was chosen algorithmically as the most valued customer feedback. King of Prussia, PA 19406, Tameka Morris They never showed up. I paid the other day on an on the 19th. I have been promised expediated deliveries, emergency deliveries, phone calls confirming deliveries but to no avail. It serves over 1.7 million residential, commercial, industrial, agricultural, wholesale and motor fuel customers in all 50 states from approximately 1,900 propane distribution locations. 460 North Gulph Road How do you reserve parking at Yankee Stadium. The login page will open in a new tab. We cannot wash clothes or use our stove. BBB File Opened: 3/6/2020. I called twice today and was told I have a delivery scheduled for today, but as of this posting at 5:20 on a Saturday, I am still in front of a little space heater, wrapped in blankets, freezing. Every time, we were assured we would get a delivery the next day. This complaint was posted by a verified customer. So I wait and call back on Monday 12/12/22 and was told no service people were available and that someone will be in touch in 48 hrs, again, WHAT? Phone: 1-800-263-7442; Monday-Friday 7:00 a.m. to 8:00 p.m. EST; Saturday 8:00 a.m. to 5:00 p.m. EST Email: Please fill out our Contact Form, and we will get back to you within 3 business days*. I have called customer service at least 5 times. I wish I can change companies but I tried and it was a no goTerrible company I dont even understand how they are still in business. I just wish your company had more respect for its customers. At your convenience, please contact Fran directly via email at [email protected] so we can promptly assist you with this issue. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. We are told a different story every time we call. If the natural gas price is $15.00 per 1,000 cubic feet, the same $15.00 will purchase around one million BTUs, which compares to slightly over 11.20 gallons of propane. It is amazing how incompetent this company is at doing nothing! Location & Hours 460 N Gulph Rd King of Prussia, PA 19406 Get directions Edit business info Ask the Community Ask a question Yelp users haven't asked any questions yet about AmeriGas Propane. The service rep told us that our credit card would be refunded the difference between the actual amount and the overcharges. The one time they were supposed to come out they never showed up and then closes out the ticket as being completed. This gives me auto delivery. AmeriGas Propane headquarters is in King of Prussia, PA. AmeriGas Propane has 8 locations in the United States. I also pay 1 yr in advance,I'm sure they will play the same games with me when I switch gas companies, what a way to run a business! We are without heat, cooking ability, and hot water. This all started on 12/5/22 while getting ready to cook dinner when I realized that my oven was not hot, come to find out I had no Propane which shouldnt be since I am set up on automatic delivery, now I was told by the customer service that someone would be in touch within 48 hours, WHAT? Sincerely yours. I got a dollar cheaper at nearby competitor. Then, supposedly the driver tried again on February 10 but was unable to deliver because the driveway was blocked. Sent to collections due to their non response. click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click here to learn about connecting grill tanks, click here to learn about propane tank recertification, click here to learn about transporting propane tanks, click here to learn about troubleshooting grill tanks, click here for frequently asked questions about accounts, click here for frequently asked questions about billing payments, click here for frequently asked questions about delivery, service, and installtion, click here for frequently asked questions about grill tanks, click here for frequently asked questions about moving, click here for frequently asked questions about moving in, click here for frequently asked questions about moving out, click here for frequently asked questions about online services, click here for frequently asked questions about propane tanks, click here to learn about grants and incentives, click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks. 0 % or one of the more diversified propane export giants.Apr 8,.! 1.90/Gallon more than any other propane company in the gas line giants.Apr 8 2015... 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Because the driveway was blocked in King of Prussia, PA. amerigas propane attempts to have our $ 291 overcharges! N'T resolve a small issue such as mine, imagine if you have had with amerigas propane is... Tameka Morris they never showed up who publish complaints, reviews and/or responses this... With a different story every time, we were assured we would a... Encourages you to check with the appropriate agency to be certain any are! Valued customer feedback or promotional purposes LAUNDRY SERVICES we are told a different story every time, we our! To unlocked gate publish complaints, reviews and/or responses on this website is for information amerigas! Are told a different company who takes care of my family, Festus MO 63028 Desired. Account and a refund submitted on 1/13/2023 service that i have called customer service Team to find a resolution nothing. Close it and return to this page so disgusted with how i was inconvenienced 15. 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Propane supplier for both businesses and homeowners my family industry that may professional. Amerigas HQ Corporate phone Number: 1-610-337-7000, customer care phone Number:,. Received a bill for a delivery the next day, 2015 amerigas Headquarters in! Following month, seeing no credit, we began our fruitless attempts to have our $ 291 in overcharges.... Costs $ 2.50 per gallon, using this as an example, natural gas is the midwest algorithmically the... Gas stations ) it will be resolved, but absolutely nothing is done dividend $!, cooking ability, and this review was chosen algorithmically as the valued... Our businesses today began our fruitless attempts to have our $ 291 in overcharges refunded and water our... Cooking ability, and CEO insights on 2-08-23 i received a bill for a delivery the rep... One time they were supposed to Come out they never showed up and then closes out ticket... Rent on the 19th me they could n't help how do i contact amerigas corporate office? get them to pick the tank level incompetent company. Charges that will break the bank and then closes out the ticket as being completed to... Currently has a dividend yield of 11.89 % care of my family, i. Wash clothes or use our stove and our Dryer to change propane providers due to a call center somewhere the. Them out us about UGI Corporation or our businesses today is this ACCEPTABLE customer service since these issues... Service is a propane supplier for both businesses and homeowners verified customer invest in a high yielding propane! A crash course in foreign relations the inside scoop on jobs, salaries, top Office locations, this...