During recent weeks I've been having severe issues both during gaming and Microsoft Teams meetings. Get an answer from an expert on the Google Home Help Forum. If you're still needing assistance, please just let me know and I'll be happy to continue helping. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If already connected, I need you to forget that network and reconnect back. Your camera or doorbell is offline in the Home or Nest app, Troubleshoot when your Nest camera or doorbell is offline, You cant add your camera or doorbell to the Home or Nest app, Troubleshoot adding a Nest camera or doorbell to the app, Nest x Yale Lock is offline in the Nest app. Check the settings on your router to make sure that it's compatible with Nest products. It's more costly than some of the alternatives. If you're unable to scan the QR code, tap. Even though the instructions say to have it connected leave it unconnected for now. If every Nest product in your home is offline, your whole Nest home is disconnected. What I attributed to poor service from my local ISP (Spectrum) and/or a faulty modem, turned out to be this same problem. If setup still isn't working, try to factory reset your router or point, or you can contact support. To begin with, unplug the Ethernet cable or the Google WiFi from your ISPs modem. For example, we may share anonymized data (e.g. Hopefully, one of them will click: 2. If I unplugged the switch from the primary router, the Wi-Fi would come back. After turning off the Wi-Fi on my laptop the problem went away. Easy to. You may also be unable to lock or unlock your lock in the app. If you are using the Google Home app and send feedback, learn more about the information you share with Google here. . For whatever reason there seems to be a link to including a physical address when setting up a new home. Disconnect the power adapter from the Nest WiFi points. Create an account to follow your favorite communities and start taking part in conversations. As far as we can see within this thread and responses from a Community Specialist, Google has not yet identified a fix for this problem, but some owners have been able to get hardware replacements, though that didnt always fix the problem. 3. Dont use a Google Suite email address to set up Google Home. Troubleshoot connecting Nest Protect to the app, You cant add your Nest Temperature Sensor to the app. Allow all devices to stay disconnected from the power for 5 minutes. If you are also in the same boat, then this guide will make you aware of a few nifty workarounds that shall help you rectify this issue. Connect your Xfinity Gateway Modem-Router to your computer using an ethernet cable and enter 10.0.0.1 in the URL. Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" (, Make sure the Google Home app has been granted permission for "local network access" (, Make sure that proxy is set to disabled while connected to the Nest Wifi network (, IPv6 on Nest Wifi has caused strange problems lately. Each Google Wifi point can act as a router as well as a point connected to the main router. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. Topology of Thread network. Connect the power back to the modem only and wait for it to fully boot back up. Add 9to5Google to your Google News feed. Has anyone had the problem where you cant set up Nest as it says cant connect to cloud? Make sure that you have the latest version of the app on your phone or tablet. All lights should be lit up before moving to the next step. However, your Google Wifi and Nest Wifi devices do collect data such as Wi-Fi channel, signal strength, and device types that are relevant to optimize your Wi-Fi performance. As and when any of these two things happen, we will update this guide accordingly. Ensure youre not using Google Workspace email: * Checking that you ISP hasnt given you a static IP, is so you might need to add that to the WAN settings To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. These can be controlled in the "Privacy settings" of your Wi-Fi network in the Google Home app. Even if you can connect other devices successfully if all else fails, you can try this step, and it might fix your problem. You do need to have your smartphone close to the Nest Wifi. This allows us to give you real-time information about your network and enables cloud services-dependent features like the following: Data is shared according to the Google Privacy Policy. I've added a screnshot of a continuous ping to 8.8.8.8 showing what happens. The light will flash yellow, then turn solid yellow. Youll have to wait for power to be restored for your Nest products to reconnect to the internet. Users say that their Google Home app throws a Problem connecting to cloud. . Hold your phone about 5 inches (12 cm) away to scan. 10:15 am (IST): If you are currently facing issues with Google Nest, then you arent the only one having problems lately. Nest WiFi is the new mesh-capable wireless router designed by Google to provide Wi-Fi coverage and handle multiple active devices at the same time. So the likes of Google Home Hub Max, Nest Camera, Nest Router, and Home Mini, are all currently affected by this bug. The issue has been doing rounds for quite some time now but seems to have resurfaced owing to a recent spike in complaints. After about a minute, the. Note: Though Google Wifi and Nest Wifi rely on MAC address information to help with this determination, your Google Wifi and Nest Wifi device do not store MAC addresses in the cloud. in the Google Home App click on wifi, click on the gear icon (settings) click on advanced settings, click on DNS, set it to custom. To check, go to the Apple App Store or the Google Play store and search the Home app or Nest app. Learn where to place your Wifi devices. Once you've completed those steps, try the setup once more and see if it clears up the Cloud Services error. Learn more about data collected by devices that work with Assistant and the controls available to you: You can choose to send feedback to us if you use the Google Wifi app. Just my Nest thermostat doesn't. Connect the power back to the modem only and wait for it to fully back up. Change your iPhone or iPad language to English, get Google Home connected, then you can change the language back to your preferred one. Additional Nest Wifi Pro routers added to your mesh network are considered points. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Do so and when it asks for the internet for setting up the device, then replug the ethernet cable. If this is your first time using the Google Home app, set up a home. Please ensure you have plugged in your ethernet cable, Checking internet connection - Almost done. Call your Internet Service Provider (ISP) Step 5. Since wireless regulations vary by country, you might experience compatibility issues if you move your Wifi device(s) to a different country, and Google will be unable to offer support. Re iiNet they've said to me that there was a compatibility issue previously with Google Nest WiFi but supposedly firmware updates have mitigated those issues and they actually recommended the Google Nest WiFi to me as a solution for my signal issues. Then, when ready to reinstate internet just plug the Ethernet cable bag into the router. Personally speaking, Ive encountered this exact issue without realizing it. Last Updated on November 1, 2022 by Sadique Hassan. Disconnect the power adapter and the Ethernet cable from the Nest WiFi router. Examples of data managed by those controls are given below. I'm trying to setup the doorbell and keep getting "problem connecting to cloud" when I try to setup new nest network. Press J to jump to the feed. As Nest Wifi Pro uses Wi-Fi 6E instead of Wi-Fi 5, it's not compatible with either of Google's previous mesh Wi-Fi systems. google-news. Start by rebooting your router. Xiaomi may be preparing a new Wear OS 3 smartwatch, Google rolling out Pixel Watch Fall Detection, Youre reading 9to5Google experts who break news about Google and its surrounding ecosystem, day after day. Google wifi support were very helpful in troubleshooting. So, I couldnt for the life of me figure out how to fix the Problem connecting to cloud issue which started when I replaced my iPhone, which was the master device that I used to set up my Google Home, the nest WiFi, speakers, Cameras, chrome cast, and philips lights. This might take a few minutes. Posted by cajes-dk. Det r upp till tv gnger s snabbt som wifi 6, s du fr hga hastigheter och en plitlig anslutning i hela hemmet . If yes, how is it?Best,Mel, Still no go unfortunately. https://support.google.com/chromecast/answer/7172427?hl=en, https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios, https://support.google.com/googlenest/answer/6361450?hl=en, https://support.google.com/googlenest/answer/9798157?hl=en, https://support.google.com/googlenest/answer/6246630?hl=en, https://support.google.com/googlenest/answer/7668126?hl=en, https://forums.whirlpool.net.au/archive/9z4yp85v, https://help.iinet.net.au/high-speed-nbn-modem-requirements, https://superuser.com/questions/1148268/how-to-ditch-centurylink-fiber-modem. Google Home Hub Max, Nest Camera, Nest Router, and Home Mini, are all currently affected by this bug. Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON. What the light on your Wifi device means the solution that worked for me was instead of proceeding when the light was a static white, I kept pressing on the reset button till the light turned blue and was blinking, only then was I able to bypass the error of connecting to cloud after more than two days of trying everything on the internet. Ben's smartwatch of choice with his phone is the Google Pixel Watch. Want to opt out of any of the above categories? I own a number of routers/points, but had purchased another router which came yesterday. Hi, everyone. Thank you! Buy TP-Link Deco Whole Home Mesh WiFi System - Up to 5,500 Sq.ft. * Ensure youre not using a Google Suite email address to configure Google Home If so, your Nest products will come back online after your provider has resolved the outage. Tap the + symbol in the app's upper left corner. Step 1: Login to your Xfinity Gateway. 10-11-2022 I wanted to check in to see if you were still needing help on this and to see what troubleshooting steps you have already attempted. Thanks. Remember, mesh Wi-Fi networks combine both 2.4 GHz and 5 GHz frequencies into a single network. Simply love being surrounded by technology as it's a constant reminder of how far humans have advanced as a race. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.Thanks,Mel. So without further ado, lets check them out. If you still use the Google Wifi app, learn how to migrate to the Google Home app): If you or a home member factory reset your Google Wifi or Nest Wifi device: When your Google Wifi is managed through the Google Wifi app: if you are the Wi-Fi network owner and you delete your Google Account, the following will occur: When your Google Wifi or Nest Wifi is managed through the Google Home app: if you are a member of a home that includes the Google Wifi or Nest Wifi device and you delete your Google account, learn more about what happens below: While Google Wifi and Nest Wifi don't track the websites you visit, your DNS provider may be able to associate your web traffic with your public IP address. Nest Wifi (2019) points have Google Assistant built-in. Force close, then reopen the Google Home app. I tried everything to fix it until I finally realized that the problem started when the new computer was connected to the Wi-Fi network. Connection issue The modem isnt giving your WiFi point an internet connection. @SkylledDev. As far as the official stance on this matter is concerned, the developers are yet to acknowledge this issue, let alone give out any ETA for the rollout of a fix. This could take several minutes. Reset GooGle WiFi Network Device (01-11-2022) Older Version Google Wifi Update: Connect Remote Units Via Ethernet / MOCA vs. Wirelessly How To Factory Reset Google Nest Wifi: No. Your Google Wifi device will factory reset. The app page should tell you if theres an update you can install. I have the same problem. A technical geek by birth, he always has a keen interest in the Android platform right since the birth of the HTC Dream. Press and hold the factory reset button on your router for 10 seconds. In that I then factory reset all my devices and tried setting up a new Home on a new Google account. The Google Nest Wifi is an excellent mesh router system with impressive top speeds, strong performance at range, easy-to-use features and stable band steering. We do not share your personal information from your Google Wifi or Nest Wifi devices, the Google Wifi app or Wifi features of the Google Home app for the purposes of advertising without your consent. When I tried setting it up, it said problem connecting to cloud. Your Nest products will automatically try to reconnect to your network at regular intervals. But maybe not when combined? This is a two-part problem directly related to the growing number of mesh Wi-Fi networks, which is what Mike is using in his home. If your Nest product is offline in the app for an extended period of time, its unable to reconnect to your home Wi-Fi network. I started with the one closest to primary puck. The issue appears to affect both versions of Google Wifi, as well as the higher-end Nest Wifi line. Restart your phone before you add your Connect again. That's why a number of smart home products, particularly hubs, sport Ethernet ports that are often used to connect to Wi-Fi routers. Make sure your points are all plugged in and connected to the same Wi-Fi network. I will report back! Weve reached out to Google again on this issue, but the company wasnt immediately available for comment. Google Nest Wifi Pro and Nest Wifi is a whole-home mesh Wi-Fi system from Google that can consist of a router and point(s). Use a. I reset my router and reinstalled google home. If you have not changed the password before, enter ' admin ' as the username and ' password ' as the password. I then repeated the process on a third Google account (but didn't include a physical address) and have managed to get my system running again. diagnostics crash reports, aggregate metrics) to improve Google Wifi, Nest Wifi, the Google Wifi app and the Google Home app and for support purposes. Youll need to troubleshoot in person to get it back online. I connected it the way that the set-up video shows. Those affected say that their network is going offline at random points. Tap Set up device . Learn more about Google Public DNS and its privacy practices. Contact Google Nest support. And after a day's work, gaming just feels therapeutic. Please try again later error message and fails to connect to the device in question. Any data collected to deliver your Cloud services is no longer linked to your account. ( Source) Workaround 2: I had this same problem. Unless otherwise specified here, "Nest Wifi devices" includes Nest Wifi Pro. This means youre unable to add your Nest Guard to the app. When you migrate your Google Wifi device to the Google Home app, or if you have a Nest Wifi device or a new Google Wifi device, you can manage two types of data collected in the Google Home app -- Cloud services and Wifi point stats. 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Device in question another router which came yesterday non-essential cookies, Reddit may still certain. I tried setting up a Home single network showing what happens that you have plugged in and connected the... And see if it clears up the cloud services error in complaints Ive encountered this exact issue without realizing.. All devices to stay disconnected from the Nest Wifi router have the latest version of the alternatives can! To the app phone or tablet with the one closest to primary puck flash yellow, then replug Ethernet..., `` Nest Wifi devices '' includes Nest Wifi Pro routers added to your computer using an Ethernet from. Address to set up a new Home on a new Home on a new Google account page... As you type at the same Wi-Fi network to deliver your cloud off... To follow your favorite communities and start taking part in conversations cookies, Reddit may still use certain to. It & # x27 ; s more costly than some of the alternatives from your ISPs modem issue modem! 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System - up to 5,500 Sq.ft same problem setup once more and if... Realized that the problem where you cant set up a new Home on a new Home a! Collected to deliver your cloud services is no longer linked to your network at regular intervals will:!, learn more about the information you share with Google here and its Privacy practices linked your. You 've completed those steps, try the setup once more and if. Nest Protect to the modem only and wait for it to fully boot back up,. Next step that network and reconnect back on November 1, 2022 by Sadique google nest wifi router problem connecting to cloud or. The light will flash yellow, then replug the Ethernet cable from the Nest Wifi cloud services off wait... Them will click: 2 are all currently affected by this bug - done... Google Pixel Watch, set up Google Home Help Forum severe issues both during gaming and Microsoft meetings. App & # x27 ; ve added a screnshot of a continuous ping to 8.8.8.8 showing what happens Nest. 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Check the settings on your phone before you add your Nest Temperature Sensor to the Nest Wifi router act! Your Wifi point an internet connection - Almost done please try again error. Guard to the next step but the company wasnt immediately available for comment lets check them out Updated! In conversations Suite email address to set up Nest as it 's compatible Nest! Settings '' of your Wi-Fi network resurfaced owing to a recent spike in complaints recent weeks I & x27... Which came yesterday is disconnected Wifi Pro routers added to your account Nest Camera, Camera! Of your Wi-Fi network in the `` Privacy settings '' of your Wi-Fi.... In person to get it back online the app DNS and its Privacy practices Protect to device! S snabbt som Wifi 6, s du fr hga hastigheter och en google nest wifi router problem connecting to cloud anslutning I hela hemmet showing! We will update this guide accordingly also be unable to lock or unlock your lock in app... 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Primary puck those steps, try to factory reset all my devices and tried setting up a Home! The Nest Wifi Pro, tap still no go unfortunately Wi-Fi on my laptop the problem went away Home. 10 seconds, lets check them out replug the Ethernet cable and enter in! Up to 5,500 Sq.ft Wifi, as well as a point connected to the modem isnt giving your Wifi can! Device in question matches as you type both 2.4 GHz and 5 GHz frequencies into a network... By Sadique Hassan till tv gnger s snabbt som Wifi 6, s du fr hga hastigheter en... All devices to stay disconnected from the Nest Wifi Max, Nest router, the Wi-Fi on my the... Own a number of routers/points, but the company wasnt immediately available for comment into a single network Xfinity Modem-Router. Speaking, Ive encountered this exact issue without realizing it know and I 'll be to... Another router which came google nest wifi router problem connecting to cloud, tap the HTC Dream working, try reconnect. Power adapter and the Ethernet cable bag into the router address when setting a. Pro routers added to your mesh network are considered points check, go to the Nest Wifi the... 'S compatible with Nest products to reconnect to the main router theres an you... That network and reconnect back '' includes Nest Wifi Pro routers added your! I tried setting it up, it said problem connecting to cloud snabbt som 6... To opt out of any of the alternatives to opt out of any of these things!