Save up to 100 is based on 1 adult and 2 children travelling on the same booking. Where easyJet holidays online credit applies, that will be subject to ourCredit Terms & Conditions. Restaurants: buffet self-service arrangements are popular in many hotels but meal services will vary by hotel and can depend on hotel occupancy. Will I pay extra if Im a single person booking a double room? Just so you know, your credit can only be used towards an easyJet holiday, and cant be used for a flight only deal with easyJet. If you want to add extra bags or sports equipment for your holiday, you can do this when you check-in online or via the app 30 days before departure. Can I add any extra bags or sports luggage? For all holidays, except for city breaks, a standard transfer is included in the price of your holiday. If you have any problems during your stay youll be able to contact our On Holiday Support team24/7. Our Customer Service team are not able to give advice on specific visa or passport requirements. Refresh the If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (45x36x20cm) which must be placed under the seat in front of you. I've got a holiday booked over Christmas or New Year - will the food service be different? You can still use it but we recommend that to get the best experience, security and speed, you use the latest versions of Chrome, Firefox, Safari or Edge. Tidio. After hours chatbot. Here's the section you need to look out for: If you're looking to add a promo code, remember to check our offer conditions to make sure the holiday you're looking to book is eligible - you can find these right at the bottom of any page on the easyJet holidays website. import spacy def chatbot (statement): weather = nlp ("Current weather in a city") statement = nlp (statement). If you have a question about a flight only voucher, please visit the airline help centre. EBI.AIs Lobster platform is an advanced chatbot creator, mainly targeted to large companies with advanced needs. Remember to take a copy of your policy with you, especially the emergency assistance contact number. Transfers are shared with other customers. Are transfers included in an easyJet holiday? We may highlight that certain facilities are payable locally when you book youll have to pay to use these when you arrive. Infants in their own seat and children over 2 years old have the same cabin bag and hold luggage allowance as adults. Your tours/activities will not automatically change or cancel, and the easyJet holidays customer team will not be able to assist with this. We know it's important to feel protected when booking your holiday. Answer questions 24/7. If we havent contacted you to let you know your holiday cant go ahead, but youre looking to cancel your booking, find out more about your cancellation options as part of our Protection Promise here. These visas are valid for up to 30 days. Your passport needs to be in good condition and signed. As a reminder, your easyJet holidays credit is valid for 12 months from date of issue, but your departure date can be beyond this - you're able to book any holiday currently on sale on the easyJet holidays website! What is the easyJet holidays Protection Promise? This may also mean that if you're travelling in a group larger than three, we may provide more than one vehicle. Alternatively, if you already have an easyJet holiday booking with an outstanding balance, login toyour accountusing the email you used to book and view your booking. We know when youre away, your time is precious. You may also receive a message from the airline if you provided your contact details when checking in online. Remember to take a copy of your policy with you, especially the emergency assistance contact number. To get started and find out more -, Unless we're unable to take you on your holiday as planned, for the one of the reasons explained in our. If you apply for a card from this date onwards, you will be issued with a new UK Global Health Insurance Card (GHIC) instead of an EHIC. If you can't find these details, you cancontact our teamwho can reach out to the supplier for you. Where can I book excursions, tours and activities for while Im on holiday? What if I test positive for Covid-19 on holiday? There are a number of sources to give you the latest travel information. Theres no need to buy a visa from an agent, as they will often charge more than US$30 for a visa. It wasn't actually Live Chat, more so auto answer auto response (Easyjet Chatbot) even when you tried to ask a question it came back stating I don't understand. Offer only available by phone. Will my hotel room have air conditioning and can I control it? My room type is a 'double or twin room' can I guarantee getting the bed set-up that I want? Maximum total size (length + width + height) = under 275cm. If youre on a beach holiday, a transfer will be automatically included. If your baggage is damaged, lost or delayed during a flight, you must advise a member of our ground crew at the arrival airport as soon as you become aware of the issue. We'll send vital information about your holiday to the email address you provide, and you'll be able to use it to manage your booking online. If this is needed for your hotel, we'll always try to let you know in advance. Use of codes is strictly in accordance with the promotional code terms and conditions, including any applicable minimum spend. To get started and find out more - login to your account using the email address you used to book, view your holiday booking and follow the steps listed. If a single person occupies a double room, theyll often be asked to pay extra (a single supplement). I'm60 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidaysProtection Promise. If you have an easyJet holidays voucher that you want to put towards your holiday, or you want to apply a promo code, you can add this on our 'Holiday Extras' page when booking online. If this is important to you, please check the hotels policy on smoking before you book. If were made aware of changes, we try to update our website as needed. Wherever we say that a hotel has more than one restaurant, you will typically find that meals included as part of a Bed & Breakfast, Half Board, Full Board and All Inclusive package will be served at the main restaurant (usually buffet-style), unless otherwise stated. If youre still having issues, please contact our team who will be able to re-send this for you. Beach & lake holidays also include transfers. Will I see any reps while Im on holiday? There may be a local charge for air conditioning in some rooms. That's why all easyJet holidays are financially protected by the ATOL scheme by way of our ATOL, license number 11694 issued by the Civil Aviation Authority. You can find out more on our flying with children page. Can I use an easyJet flight voucher to buy an easyJet holiday? They dont mean your accommodation is dirty or unhygienic, but we know that seeing them can be off-putting. Going onto their website, you can try to use a 24/7 chatbot, although that wont be particularly helpful with any complex questions. For information about when you'll be picked up by your return transfer, you can find out more here or in your 72 hours to go email. How do I use my easyJet holidays voucher or add a promo code? If your hotel advertises sport or watersport activities, these are likely to be payable extra unless stated as being included in an all-inclusive package. Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. We recommend you add it to your mobile phone contacts before travelling. Magnificent natural beauty, unmatched weather and deep history awaits on a Trkiye holiday. Wed recommend that you contact your hotel directly if you would like to know more about the sleeping arrangements and to make any specific requests about the beds in your room. The ground team will keep you informed of when your luggage will be returned to you. Some tourists have experienced difficulties exiting Morocco due to the lack of entry stamp on their passport. We recommend that you save a copy onto your phone so you can easily access it offline once youre on holiday. You can apply for a GHIC on the NHS website. This is a guide only [correct at 17th May 2022] and subject to change without notice. This is because not all hotels are able to accept groups of more than ten people. Please ensure that your server understands what you are asking for. If you wish to get a visa on arrival, youre able to do so at approved bank kiosks within airport arrival halls, before reaching immigration counters. We're on a mission to make a positive impact through travel. While all holidays include 23KG per person (excluding infants aged 0-2 years, unless they have their own seat), you don't have to take your full allowance - or any bags at all! If youve recently returned from your holiday and wish to make a complaint, please fill in our contact form with the necessary details. Calls from mobile or other networks may vary). We know how much kids love their Trunki, so they're able to take their Trunki as part of their cabin bag allowance. It's all part of our industry leading easyJet holidays Protection Promise. You can purchase travel insurance with our partner Columbus, or from any other reputable provider. Whats included on my holiday documentation? Twitter Due to While transfers arent included for city breaks, youll be able to add one during the booking journey for a fee. You can find out more about what this means for you and your holiday on the. For example, an e-commerce company could deploy a chatbot to provide browsing customers with more detailed information about the products, highlight differences between models, and offer additional user guides and how-to videos. What does an all-inclusive holiday include? Within our credit terms and conditions, we state that no cash alternative is available to the easyJet holidays account credit amount. Im travelling on my own with children, is any documentation required? As part of our industry leading easyJet holidays, You can do all of this through your easyJet holidays account. Key Take-Away: Using a CTA with your chatbots immediately sets the expectation for what your bot can help users accomplish and drives the purpose of the interaction to ensure customers get exactly what they need. If this is available for your holiday, youll be offered the chance to do so on our pick your extras page of our booking journey. Its important that you do give us the chance to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. Were continuously reviewing our holidays with our partners, making sure all elements are able to go ahead as planned - including your flight and hotel reservations. Leave a copy of your travel details with your next of kin or an emergency contact. Where alternative restaurants are advertised, a reservation is usually required and restrictions on the number of visits per stay may apply. If it becomes clear that your holiday wont be able to proceed as you had originally booked, well be in touch as soon as we can to discuss your options. Sometimes restrictions apply to some rooms. Freedom to change - Free online changes up to 28 days before departure (where possible), or just 25 per booking amendment fee if you call our Customer Service team. If you dont have one, you can sign up here. You can find it on the Help page, our Latest Travel Information page or Contact Us page. My room has an extra bed what type of bed will this be? Some of our transfer and hotel providers might also ask to see a copy of it when you check-in with them. Intercom: Best Chatbot for Customization. Once youve logged in, head over to the redeem gift card section of your account. You can find out more information on our delayed, damaged or lost luggage page. Every easyJet holiday includes a flight and hotel, along with including 23kg of hold luggage per person for your flights and transfers for beach holidays. When booking your holiday, you may be given the option to select a Double or Twin Room for your holiday, meaning your room could have either a double bed or twin beds. This is because hotels price their rooms as doubles, and they dont reduce the rates if they are occupied by a single person. How EasyJet is scaling to new highs with AI The low-cost airlines digital director, who also looks after the holiday division, explains to TechInformed how the firm Make sure you visit our customer safety and wellbeing centre for more information on flying with allergies and how to ensure your safety while youre abroad. How do I change or cancel my tour/activity booking with Musement? These meals will be included in the price of your holiday and, for these meal times, it is likely that no other meal service will be operating. If youve already booked and we consider that a change to your holiday is important, well try and tell you about it before you go. Noise: Road traffic or aircraft noise may be heard (if you are near a flight path). That may mean that not all advertised restaurants, bars, sports and entertainment activities will be available, with little or no notice given by the hotel. We dont support some of the earlier versions of Internet Explorer any more. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Your hotel reception can confirm the times to you when you arrive. Taxes might be payable per person or per room per night and theres often a reduction for children. You can rest assured that if easyJet holidays cancels your holiday, youll receive a full refund back to the original payment method for your booking. From pricing displayed across the website: Pricesare based on 2 adults sharing a standard room type, usually on a room only basis. We may highlight that certain facilities are payable locally youll have to pay to use these when you arrive. Free Chatbot Platform: BotPenguin. For more information about the passport requirements for your destination, please refer to the government website. From our Best Price Guarantee to the flexibility to change plans, youre protected, and thats a promise. The maximum number of people that are allowed in a private transfer varies by destination, and you may find that this is limited to three to make sure there is enough room for your luggage. Can I use the restaurants at my hotel whenever I like? Will I see any reps while I'm on holiday? Unfortunately not -your easyJet holidays credit can only be used towards an easyJet holiday, as explained in our. Our deposits are just 60pp, but you can choose to pay more when booking if you wish. While we cant guarantee that our providers will have an available vehicle suitable for your needs, where possible we will work with our partners in destination to book an appropriate transfer for you. Can I get an extension on my balance due date? On all easyJet holidays, a generous 23kg bag (hold luggage) is included for each person as standard. I booked my holidaybefore 1st November 2022. If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. The reduction is based on the same board basis and room type as selected for the holiday. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. If you have a transfer included as part of your holiday, you'll either receive an SMS from us around 24 hours before your flight home with your return transfer details or alternatively, our 72 hours to go e-mail will explain how you can find out about your departure pick up time yourself via an online portal. Our transport providers are the local experts and will use their knowledge of the destination and airport experience to calculate your transfer pick up time to ensure your journey to the airport is stress free and that you arrive with enough time to drop off your bags and clear security. For more information, please refer to the latest FCDO advice for Tunisia. Our platform helps identify who is on your site and what company they are from using: Reverse IP Lookup. Please note this excludes infants (0-2 years) unless they have their own seat. The chatbot was key to changing to a If you have a gift card to redeem, youll firstly need to make sure youve logged into your easyJet holidays account. For further information on exactly what will be required at immigration please check the FCDO website or contact the relevant Embassy of the country you are travelling to. When free child places sell out, the current child price will apply. What types of transfers can I get on an easyJet holiday? Well do everything possible to help with alternative arrangements whilst you are in resort and to get you home, and we have a dedicated team that will proactively reach out to you. What happens if my flight is delayed or cancelled? If youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on), you can get in touch with our team who will be happy to help with your query! On all easyJet holidays, a generous 23kg bag is included for each person as standard (excluding infants (aged 0-2 years, unless they have their own seat)). On We have no control over the contents of those sites or resources. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. How will you keep me informed if entry requirements change? If you decide to accept the risks of hiring quad bikes, it is strongly recommended only to do so as part of an organised excursion with a reputable supplier, and think about the safer alternatives to hiring a moped such as hiring a car, taking a taxi or using public transport. These visas are valid for stays of up to three months. Please ensure that any instructions provided at safety briefings prior to and during an excursion are adhered to. Once opened, the chatbot offers an easy to use interface for ordering a pizza or checking on an order directly through the chat. All of customers should receive their booking confirmation email and documents shortly after booking their holiday - check your junk/spam folder if you can't see this in your inbox. To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. Failure to do so could result in you being unable to go on holiday and cancellation charges will apply. Prices are subject to change and holidays/dates are subject to availability. If this is needed for your hotel, we'll always try to let you know in advance. Prices are subject to change. This includes payments required by you, and refunds that you would be entitled to if we subsequently cancelled your holiday. When does my easyJet holidays credit expire? If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team here. It comes with an easy dashboard and a mobile app to answer all user inquires at any time from anywhere. If your transfer hasn't arrived by the expected time, you can find the contact details for our local transfer partnerhereor in your 72 hours to go email. Find out more about our sustainability journey Every easyJet holiday includes a flight and hotel, along with 23kg of hold luggage per person for your flights. You can book a huge range of exciting tours and activities through our partner Musement. Well apply a discount to the price of your easyJet holidays booking of the difference, plus well give you 5 additional discount per person (excluding infants/free children) meaning you can book with confidence that youll always get the best value with us. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. So if youve already cancelled your booking once, If you change your mind about your holiday, weve got you covered. If you have a flight only booking with easyJet, please see the airline website for further information. If you have any questions about If youd prefer to get some advice before booking, you can speak to our team, Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading, If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidays, Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. When you make book your easyJet holiday, our standardbooking conditions apply. Is there anything I need to be aware of? If this isnt available, you can speak to your hotel directly on arrival. While staying logged in, once youve found the trip youd like to book and have reached the payment page, youll be able to use your credit as payment towards your holiday. As part of our industry leading easyJet holidaysProtection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team. Our team can also help if youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on). Check your holiday insurance to make sure youre covered for any activities you may book. Prices apply to 2 nights stay departingbetween March 2023 and May 2023 from various UK departure airports with easyJet. easyJet is a British low-cost airline group that operates domestic and international flights. A number of our hotels, particularly in Turkey and Greece, will allow for cats and dogs on the hotel grounds. You should follow, easyJet holidays customers can add their flight to the. If youd like to pay towards your holiday balance, login to your account and view your booking to get started. You can find out more using the below links: Paying for your holiday and using easyJet holidays credit. From our Best Price Guarantee, to the flexibility to change plans, youre protected with easyJet holidays. So if you're just below the minimum spend required, make sure you check if any upgrades are available for your holiday! As part of our industry leadingProtection Promise, weve made it possible for you to pay for your holiday in as many instalments as you like, all with no fees, and in a timeframe that best suits you. Prices are based on a 3 night stay (city breaks) on selected dates between Feb 2023 - Jun 2023, a 7 night stay (beach holiday destination) on selected dates between Mar 2023 - Jun 2023, or a 7 night stay (lake holiday destination) on selected dates between Mar 2023 - Oct 2023. 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