Job Title: Customer Service Associate. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Department: Store Operations. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Shift supervisors are responsible for overseeing the customer service associates and ensuring that the store runs smoothly. Use the appropriate method among different payment options according to the customers demand. attitude. Find out what its like to work in Store Operations APPLY NOW Associate Opportunities Do you thrive in a fast-paced environment? Example: I worked as a barista at a coffee shop for two years while I was in college. Job Description. Join us or tag a friend to apply! You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. Your job seeking activity is only visible to you. The estimated additional pay is $2 per hour. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,269 per year. Then, I offered to remake his meal for free. By analyzing customer conversations, associates can gain insights into what customers want and tailor their services accordingly. Want to receive job alerts for similar jobs? Greet and provide an enjoyable shopping experience for all customers. We are not officially endorsed by nor affiliated with Wawa., Inc.Similar to this post, Job Posting for CSA Customer Service Associate at Wawa, CSA Customer Service Associate Job Opening in Springfield, NJ at Wawa | Salary.com Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. We're committed to being your source for expert career guidance. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [email protected] or 1-800-444-9292. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Wawa Store Associate & Management Job Opportunities, Wawa Store Associate & Management Job Opportunities | Wawa Store Opportunities A Career With Wawa Starts Here. Happy Veterans Day from your friends at Wawa! GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Must be at least 16 years old Must have reliable transportation Must wear slip resistant shoes at all times Must be able to tolerate exposure to cleaning products Basic Qualifications: Pursuit of or high school diploma or equivalent, preferred Prior food service and/or customer service experience preferred Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. We would love to be a part of your professional journey. Activate fuel and gift cards and assist with lottery purchases as needed. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr? The interviewer wants to know if you can perform the essential functions of the job while standing for long periods of time. Wawa, Inc. is an equal opportunity employer. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salary_detail_fluid_en-US","id": "div-AdSlot-leqkxkx8", "fluid": true }, Averages based on self-reported salaries. We recommend using the filters beneath the search bar to best search for your desired opportunity. Job Description. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Help make it more accurate by adding yours. If necessary, stop the fuel pump. I had overslept and rushed to get ready. Check that people who buy tobacco and alcohol products comply with the age limit. Save my name, email, and website in this browser for the next time I comment. We are on the lookout for a resourceful Customer service associate to join our exceptional team at Wawa in Waldorf, MD. Prepare all made to order food and/or beverages according to recipe or customer specifications. Be sure to comply with all laws in the state in which you work. Come to us in your pursuit of success. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. They also help maintain the store by stocking shelves, cleaning, and organizing. Complete other tasks as assigned by store management. Identifying customer needs. Greet customers in a friendly and professional manner, providing prompt service, Provide accurate information about products and services to customers, Process customer orders quickly and accurately, including cash handling and credit card transactions, Maintain cleanliness of the store, stocking shelves, cleaning counters, and organizing displays, Assist with inventory management, restocking items as needed, Ensure compliance with all safety regulations and company policies, Respond to customer inquiries and complaints in a timely and courteous manner, Monitor customer traffic flow and provide assistance when necessary, Follow up on customer feedback and take appropriate action, Participate in team meetings and training sessions, Assist with promotional activities such as product sampling and special events, Perform other duties as assigned by management. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. Your input helps Glassdoor refine our pay estimates over time. Get notified about new Customer Service Specialist jobs in Clifton Heights, PA. Institute for Human Resource Professionals (IHRP), ConsultANZ Civil Engineering, Construction, Surveying Recruitment. Wawa, Inc. is an equal opportunity employer. Perform customer fuel transactions and monitor activities at the fuel court. Part-Time. Prepare all made to order food and/or beverages according to recipe or customer specifications. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. . Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. For Technical Issues please email: [emailprotected] . Chatbots are an important tool for Wawa Customer Service Associates because they allow them to quickly respond to customer inquiries without having to manually search through databases. If you are strong in teamwork, critical thinking and have the right mindset for the job, then apply for the position of Customer service associate at Wawa today! Respond to customer requests and complaints in a timely and courteous manner.2. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Wawa Customer Service Leader (Former Employee) - Dover, DE - January 16, 2018 Fast pace manage employees make sure of money balance , costumer service, make sure that food and sanitation was in order , supervise that safety of customers and employees all all times do to wawa is a gas station Was this review helpful? Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Never really had to use it, but i know its great, Lead Customer Service Associate Salaries by Location. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Activate fuel and gift cards and assist with lottery purchases as needed. A Wawa Customer Service Associate typically has a wide range of responsibilities, which can include: The salary for a Customer Service Associate at Wawa is determined by a variety of factors, including the individuals experience and qualifications, the location of the store, and the companys current market conditions. Stop fuel pumps if necessary. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. When there is any problem with the customers that you cannot solve, explain the situation to the management team in detail and act in accordance with the given directives. Complete other tasks as assigned by store management. You can unsubscribe from these emails at any time. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. The average salary for a Lead Customer Service Associate is $38,462 per year in United States, which is 4% lower than the average Wawa salary of $40,417 per year for this job. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. Ensure the proper execution of assigned foodservice and beverage programs and procedures. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. We thank our Associates for being a part of our journey in the.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Location: Field. Learn how this feature works. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Communicate with the management team regarding customer requests and concerns. Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). The estimated additional pay is $2 per hour. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. Department: Store Operations. Know Your Worth. Join us or tag a friend to apply! Utilize the GREAT customer service and customer recovery model to ensure customer engagement. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. All Rights Reserved. Olney, MD. Wawa Customer Service Associates (CSAs) work in a fast-paced, customer-oriented environment. Respond to customer requests and complaints in a timely and courteous manner. Department: Store Operations. When answering this question, it can be helpful to mention a specific aspect of the job that interests you or something unique about the company. Department: Store Operations. Maintain proper cash levels in register drawer and change machines. Full Job Description. Copyright 2023 Grabjobs Pte.Ltd. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. If you require an accommodation, please contact our Associate Service. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). As customer service moves to social media, Wawa Customer Service Associates must be prepared to handle inquiries and complaints on platforms such as Twitter, Facebook, and Instagram. Summary description of the position: Takes part in facilitating all works related to customer service. Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize. You can unsubscribe from these emails at any time. Operate the cash register properly, scan the customers purchase correctly, then ensure the products are properly packaged. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Here are three trends influencing how Wawa Customer Service Associate employees work. All Rights Reserved. Stock and refill products through out the entire store.6. Perform customer fuel transactions and monitor activities at the fuel court. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. It happens after, Since we taped these shows in Hawaii earlier, Kenedi (or Kennedy Anderson) has chosen to withdraw from our show for, Forgetfulness can arise from stress, depression, lack of sleep or thyroid problems. Pull expired items, document and discard. Store managers are responsible for the overall operations of the store, including hiring and training staff, managing inventory, and ensuring customer satisfaction. Example: I am very comfortable standing for long periods of time. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed. Find the best jobs in the US, apply in 1 click and get a job today! www.wawa.com/careers #jointheflock #internships2023. Select Accept to consent or Reject to decline non-essential cookies for this use. Job Description. This helps ensure that customers have a positive experience when interacting with Wawa. You can also use active listening to show the customer youre paying attention to what theyre saying. Main tasks include: Heed to all the company's safety and health policies Respond to customer complaints A combination resume format, also called a hybrid resume, allows a customer service job candidate to provide an equal amount of professional experience and relevant customer-related skills. Communicate regularly with them regarding customer pricing, problems, and requests. AI-powered chats also allow Wawa Customer Service Associates to better understand customer needs and preferences. Full job description and instant apply on Lensa jobs. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Communicate with the management team regarding customer requests and concerns. Wawa, Inc. is an equal opportunity employer. How To Become an Adventure Therapist: Step-by-Step Guide. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job . Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Happy Veterans Day from your friends at Wawa! Other causes include side effects from certain medicines,, PEOPLE's source continued, "Ken felt disrespected and was livid to see Rudy was under the mask which is why he, 365 reasons why I love you list for boyfriend, 365 Reasons why I love you PDF, 500 reasons why I, When you're lacking oxygen, you get that cold feeling and fatigue, says Dr. Morgan. Ensure coffee thermals are filled and working properly. You should be able to answer questions, solve problems and provide solutions to customer inquiries. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Sykesville, MD. A valid drivers license is also required. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Managed work flow to exceed quality service goals. Complete other tasks as assigned by store management. Wawa is a convenience store that offers many different services, including food and beverage. Then you may be a perfect addition to the Wawa team. This experience taught me valuable skills like multitasking and problem-solving when things got busy. Job Description. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. STR00583 - Mechanicsville, MD 20659. Explore the positions and descriptions listed below. 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