On February 7, 2019, we received our cruise confirmation from Viking. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Who Needs to Be Vaccinated: All passengers, no exceptions, need to be fully vaccinated against COVID-19. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Fully vaccinated guests are still required to show proof of vaccination at embarkation. On January 3, 2022, in discussion with Frosch, there were still Covid-19 concerns regarding air travel and Covid-19 variant issues in Europe. 0000034310 00000 n 0000003254 00000 n 0000003670 00000 n Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. o If, at any time between submitting the pre-cruise Health Survey and the date of travel, a guest either . Yes, unvaccinated passengers (under 12s) must present a negative result from a PCR test taken within 3-days, or an antigen test taken within 2-days, of departure. Are Any Unvaccinated Passengers Able to Sail? Something Viking never did. For a missing U.S. national and all serious felonies (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000) the incident must be reported to the F.B.I. Each of the nations visited, as well as the vessels nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. Who Needs to Be Vaccinated: Passengers on voyages 16 nights or over in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. The company left an official comment on this complaint. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? Are Any Unvaccinated Passengers Able to Sail? No. Tickets and other travel documents will be issued approximately 3 weeks prior to departure. There were none available before 2023. Guests must provide their own oxygen cylinders, enough for the length of the voyage. Budapest, Hungary to Nuremberg, GermanY, Germany. Is A Pre-Arrival COVID-19 Test Required? Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Is A Pierside, Pre-Embarkation COVID-19 Test Required? NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. in your shopping cart that still requires payment. Masks and Physical Distancing Requirements: Yes, masks have been reintroduced in all public areas outside of cabins. Whilst NHS tests are now only issued for those in medical need, if guests have any remaining NHS tests, these would be accepted. The ships cylinders are for emergency situations only. Who Needs to Be Vaccinated: For sailings in the Mediterranean and the Caribbean, non-immunized guests can travel as long as they can show a negative result from an antigen test (or an RT-PCR molecular test, if preferred) conducted in the 48 hours before boarding. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Unvaccinated guests are required to show proof of a negative COVID-19 viral test (NAAT or antigen) taken within 3 days of embarkation. Air Are there luggage restrictions during the trip? Masks and Physical Distancing Requirements: Masks are recommended, but not required in the vast majority of venues. Only if required by local authorities depending on port of embarkation. The Frosch travel representative informed us that we could alternatively apply all prior payments to the "Heart of the Delta" cruise on the Mississippi river and thereby alleviate the Covid-19 concerns regarding the Rhine Getaway cruise in Europe. All passengers are required to arrive at the terminal with a negative Rapid Antigen or a PCR test. Think I will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty. Who Needs to Be Vaccinated: All passengers need to be vaccinated. Guests under the age of 2 are exempt from testing requirements. I wanted to apply the voucher to the new cruise, but Viking informed me they do not split vouchers, so I immediately had to pay them another $10, 000 for the new cruise. How Reassuring are New Cruise Cancellation Policies Really? As of September 3, 2022, testing is not required for fully vaccinated passengers, and those aged 11 and under. 0000005728 00000 n Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. Thank you in advance for your prompt attention to this issue. Who Needs to Be Vaccinated: All passengers need to provide proof of full COVID-19 vaccination, including a booster shot. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Is A Pierside, Pre-Embarkation COVID-19 Test Required? . Who Needs to Be Vaccinated: Beginning September 5, Silversea will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from destinations that still require a vaccine, including Australia, Canada and Greece. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Seller of Travel Reg. Acceptable Vaccines: Celebrity accepts passengers fully vaccinated if they have proof from CDC-recognized companies: Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Sinovac and Sinopharm. Risk-Free Guarantee: How it Works Further, you waive all moral rights you may hold in a photo you may submit to VRC or the Carrier, in favor of them and anyone they allow to use the photo. I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. Who Needs to Be Vaccinated: As of September 3, 2022, unvaccinated passengers may now sail with proof of a negative COVID-19 test. Masks and Physical Distancing Requirements: Face masks are optional. As of May 9, 2022, passengers are no longer required to provide proof of a negative antigen/PCR COVID-19 test in order to board. NEITHER VRC NOR THE CARRIER SHALL IN ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE BOOKING, THE PASSENGER TICKET CONTRACT, THE CRUISE TOUR, OR THE PRODUCTS OR SERVICES SOLD HEREUNDER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF WE HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. Are Any Unvaccinated Passengers Able to Sail? Are Any Unvaccinated Passengers Able to Sail? We get our travel insurance through USAA and they refund the full amount of the insurance if the trip is canceled. Those over 17 are required to have received the booster dose IF they received the initial two rounds more than nine months before the embarkation date. Is A Pre-Arrival COVID-19 Test Required? Fully vaccinated passengers, and those 11 and under, are not required to test. 0000051332 00000 n Is A Pre-Arrival COVID-19 Test Required? This complaint has been resolved automatically due to user's inactivity. Virgin Voyages but decided to book for April 2022. Is A Pre-Arrival COVID-19 Test Required? Motorized scooters are not typically suitable on international tours. You assume the full risk of use and of any prohibitions imposed by the Carrier or third-party vendors. Stay current with special offers, news and destination-focused content. Crew Vaccinated? Is A Pre-Arrival COVID-19 Test Required? Some lines, however, may still require one or more protocols to be adhered to, either on a voyage-by-voyage basis or on a destination-basis. Crew Vaccinated:? The timing is explained within the kit instructions. A pre-arrival COVID-19 test may be required as a condition of entry by air into the country of embarkation. Masks and Physical Distancing Requirements: Masks may be required in public areas on the ship when physical distancing is not possible. Who Needs to Be Vaccinated: Passengers on voyages over 16 nights in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. Is A Pre-Arrival COVID-19 Test Required? Crew Vaccinated? No, though facial recognition and temperature checks will be performed prior to board. Montreal, Canada U.S. Consulate General. Yes, of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Canada or Greece. Masks and Physical Distancing Requirements: Masks are optional. 105 49 The 2 doses must be administered at least 28 days apart. [protected]. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? Masks and Physical Distancing Requirements: No. Proof of full vaccination will still be required. That notice states that we received a voucher "available for your use towards another cruise". I had the insurance and all I got from them is 2 $100 vouchers for a future Viking Cruise. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email [email protected], Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. H\0=ObD E$)i"5YU#%twffsv No longer required. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. Enjoy the convenience of paying for your trip by echeck (also known as EFT or electronic funds transfer). This offer covers all Viking reservations made between Dec. 1, 2021 and Dec. 31, 2021, on any 2021 or 2022 voyage. Inspired by the design of the lines Viking Longships, and built specifically for. If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. Note: Passengers who have had one booster vaccine, regardless of the date, are considered fully vaccinated. 0000013436 00000 n 0000002126 00000 n Space is limited, and items are subject to removal should another guest select the reservation. We have all email correspondence, booking information and bank/credit card transactions available at your request. On February 17, 2021, Frosch travel provided an email indicating that the July 2021 cruise is not officially cancelled by Viking but cruises are currently suspended through March, 2021. Note: Visa requirements subject to change at any time without notice. Now, let's talk about their insurance, another $1, 838. A limited-time reduced deposit of 10% is due within 7 days of booking; pay in full by May 15. . Crew Vaccinated? That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Guests must provide their own accessories including: Wrench and tools required for initiation of a new cylinder, All connection accessories required to attach tubing to cylinder and access the flow of oxygen. Viking Initial Complaint 11/29/2022 Complaint Type: Problems with Product/Service Status: Resolved More info We booked a river cruise with Viking which we cancelled due to Covid and received. Thank you. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000008049 00000 n Yes, as of September 6, 2022, provided they have a negative COVID-19 test result taken no more than 72 hours prior to embarkation, on voyages not scheduled to call on Canada, Bermuda, Greece and Australia. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. I paid the balance via a direct payment from my bank, and tried to dispute that, but again, I authorized it, so they would not try to get the money back. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. Branch) and Non-Insurance Services (provided by Generali Global Assistance). They certainly want their money a year in advance of the trip. You can't get cash once you accept a . Dietmar Kartali Guests must arrange with a shore side company to regulate their oxygen regulators and cylinders for extended itineraries. Are Any Unvaccinated Passengers Able to Sail? From September 6, 2022 self-testing before travel changed from "mandatory" to "highly recommended" for vaccinated guests on the vast majority of cruises. Pre-Cruise Covid-19 testing is no longer required. Now, this all takes up to 21 days to process. Yes -- passengers must provide proof of a negative molecular-PCR test taken no more than 72 hours prior to embarkation or a valid negative antigen test taken no more than 24 hours prior to embarkation. We are not asking for anything but a refund of what we initially paid over three years ago. Is A Pierside, Pre-Embarkation COVID-19 Test Required? This review was chosen algorithmically as the most valued customer feedback. Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: All passengers over the age of 12 must present proof of full vaccination against COVID-19. Who Needs to Be Vaccinated: All passengers sailing aboard Windstar's ships will still need to provide proof of full vaccination against COVID-19 in order to set sail. Can Families With Young Children Cruise in Summer 2021? H)1U!@6dQ ERwu\ uAuhqg3DA 3 endstream endobj 106 0 obj <>>> endobj 107 0 obj <> endobj 108 0 obj >/PageWidthList<0 612.0>>>>>>/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/XObject<>>>/Rotate 0/Tabs/W/Thumb 81 0 R/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 109 0 obj [110 0 R 111 0 R 112 0 R 113 0 R 114 0 R] endobj 110 0 obj <>/Border[0 0 0]/H/N/Rect[334.823 555.672 561.25 539.902]/Subtype/Link/Type/Annot>> endobj 111 0 obj <>/Border[0 0 0]/H/N/Rect[337.261 490.672 542.348 474.902]/Subtype/Link/Type/Annot>> endobj 112 0 obj <>/Border[0 0 0]/H/N/Rect[347.496 442.152 457.125 425.432]/Subtype/Link/Type/Annot>> endobj 113 0 obj <>/Border[0 0 0]/H/N/Rect[45.0 329.212 170.628 313.432]/Subtype/Link/Type/Annot>> endobj 114 0 obj <>/Border[0 0 0]/H/N/Rect[322.424 329.212 556.481 313.432]/Subtype/Link/Type/Annot>> endobj 115 0 obj <> endobj 116 0 obj <> endobj 117 0 obj <> endobj 118 0 obj <> endobj 119 0 obj [/ICCBased 136 0 R] endobj 120 0 obj <>stream If it had ever done so, we could have cancelled the original cruise and waited to rebook until it was safe to travel, at which point the cancellation policy would apply. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000005293 00000 n This will surely increase the credibility of your complaint. No. Are Any Unvaccinated Passengers Able to Sail? No exceptions will be made to the vaccination policy. This review was chosen algorithmically as the most valued customer feedback. 0000051508 00000 n No. From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. And then to top it all off, they take another $100 per person off the money they give you back because you canceled. Note: Visa Requirements subject to change at any time between submitting pre-cruise. 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