Create an account to follow your favorite communities and start taking part in conversations. Achievements Activity Profile Settings. I have clear instructions on my orders on where to place the groceries so that I can get to them with my oxygen on. Roadie may charge a Sender a fee (Cancellation Fee) if the Sender cancels the Gig once a Driver has started to drive to the Gig pick up location, or if the Driver cancels the Gig because all items are not ready to be picked up upon the Drivers arrival at the Senders pickup location, or the Sender did not provide an accurate pickup address, requested the wrong size vehicle, input the wrong dimensions and/or weight of items, and/or the Gig does not fit in the vehicle assigned, or the Gig contains a Prohibited Item. Why is my roadie account locked? He kept using threats of him locking my account. All Users should feel safe and welcome and Roadie does not tolerate any discriminatory conduct from Users. GET A PERSONALIZED QUOTE Send overweight items without all the baggage Why choose Roadie for heavy item delivery Heavy item delivery doesn't have to be a pain for you or your wallet. Open Box Policy: Roadie encourages the use of no or minimal packaging both to promote sustainability and to prevent fraud and use of our Platform for illegal activities. Does anyone know if their support is outsourced like somewhere off-shore? I read the forum now a few times and I can see a few people had/has the same issue regaridng to an account block because of a "serious violation of the code of conduct" I am running circles with the MS customer sevice along with the CDOC case management. You tell Me the outcome. Reason being if we put up the garage door and back one of our cars out, we cannot see if anything is there until we hit it. Look for the message letting you know Your account has been locked. *Exceptions and limitations apply, please read the full Protection Plan before purchasing any Additional Protection. So my roadie account was recently locked. If Roadie collects or uses Your personal information in connection with Your access to and use of the Roadie Platform, our Services and/or the Delivery Services, such collection and/or use is described and governed by our Privacy Policy. Users of the Platform will be liable for any taxes (including VAT, if applicable) required to be paid because of the Users use of or access to the Roadie Platform, or receiving or performing any Services or on any Gig Payment received (other than taxes on the Roadies income). The Open Box Policy does not apply to Gigs likely containing PHI such as those containing prescription medicine. Roadie provides Roadie Services and Drivers provide Delivery Services. I have no problems with instacart. Desired outcome: The concept & basis of the idea is great. Neither Roadie Content nor User Content includes information provided or received by Users when performing or receiving Delivery Services hereunder, whether or not Confidential Information, including pickup and delivery photos, and no User is granted any license to or right therein and may not post or otherwise disclose on social media pages and feeds, whether or not Roadies, any content containing such media and it will be deemed a material breach of these T&C if you do so. With so many products on the market, it's hard to know which one is worth your money. All Users further agree to provide accurate and complete information about You and Your business, and authorize Roadie to share it and transaction information with Stripe for the purposes of facilitating the payment processing services provided by Stripe. Their drivers always bring them inside and put near the door for me to reach out and get them with my regular 02 on. Yeahh I ended up doing that. This grant does not allow You to use the Platform on any Device that You do not own or control. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOU, AS A USER OF THE ROADIE PLATFORM, ARE SUBJECT TO A STRICT DUTY TO MAINTAIN THE ABSOLUTE CONFIDENTIALITY OF ALL SUCH CONFIDENTIAL AND PERSONAL INFORMATION AND YOU UNDERSTAND THAT UNDER NO CIRCUMSTANCES MAY YOU DISCLOSE SUCH INFORMATION TO ANY OTHER PERSON OR USE SUCH INFORMATION FOR ANY OTHER REASON THAN TO RECEIVE OR PERFORM SERVICES VIA THE ROADIE PLATFORM AS INTENDED. Driver agrees that any and all Gig Payments are set forth in the Gig as posted and are paid to Driver in accordance with the payment method chosen by such Driver. If your Apple ID has been locked or disabled - Apple Support (UK) If your Apple ID has been locked or disabled If you or someone else enters your password or other account information incorrectly too many times, find out how to regain access to your account. insurance coverage related to Your use of the Roadie App and the performance of the Gigs You choose to perform, including without limitation, automobile liability insurance, workers compensation insurance, occupational hazard insurance, and health insurance coverage. I have talked to the manager there and he is very aware of the situation. User represents and warrants that it owns and/or has the right to produce and use its Marks, and any other intellectual property that it provides directly to Roadie, including through the Platform or App, and that those will not infringe any patent, copyright, trademark, trade secret, or other intellectual property, proprietary, or contract right of any third party. It is important to recognize that non-PII can become PII whenever additional information is made available in any medium and from any source if, when combined with other available information, it could be used to identify a specific individual. Would love to know why my package was never attempted to be delivered. Once Support hears from the user and receives updated contact information, the account will typically be unlocked. Press question mark to learn the rest of the keyboard shortcuts. Best Buy cant issue a refund until Roadie notifies them. They are not anwsering any of my questions and I am . There is literally no way to get ahold of these people. How do I Delete My Sender Account? Roadie reserves the right to modify these T&Cs or any of our policies relating to our Platform at any time, effective upon posting of an updated version of the T&Cs on our Website and/or on our App. Roadie does not and will not provide anything more than minimal training for any Colorado Driver. Id appeal. You agree to use a true facial picture in Your profile when creating a Roadie account. SENDERS AND SENDERS RESPONSIBILITIES, Senders Agreements, Representations and Warranties. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Confidential Information means all information, whether oral or written, and whether contained on electronic media or otherwise, to which a User is given or has access to, or is made available to the User in connection with their use of the Platform, including without limitation names, addresses, telephone numbers and any other information which may be used to distinguish or trace an individuals identity, either alone or when combined with other personal or identifying information that is linked or linkable to a specific individual (PII or Personally Identifiable Information), and health information protected (PHI, and Protected Health Information) under the Health Insurance Portability and Accountability Act (HIPAA). possess the proper vehicle, equipment, licenses, permits, training, and/or insurance as are required by a Sender in order to perform any particular Gig You offer to perform, Applicable Law, or recommended by applicable industry standards; use vehicles in good operating condition and, on the outside, clean and well maintained without material physical damage, and on the inside, smoke and odor free and free of excessive pet dander; not use open convertibles or open truck beds in the performance of Gigs containing perishable or delicate items; not wear clothing displaying the logo or brand of Roadie or any of its affiliates, or a particular Sender while performing Gigs or which is obviously and generally offensive or unprofessional; not smoke, including on the way to pick up the Gig; not engage in activities that distract from the performance of the Gig, including being under the influence of illegal drugs and/or alcohol or illegally talking or texting while driving; not disable Your devices geolocation software while performing Gigs; not enter any Gig recipients home, nor enter or access any secure, private or employee-only areas in any place of business; not carry on Your person any personal weapon or other item designed or used for inflicting bodily harm or physical damage (including knives and firearms) when entering any pickup or drop off location; and. You're beginning to get the picture they don't give a crap & I was told that at the highest kevel in the company. Roadie Driver FAQs. Enter the email address associated with your Roadie account. Some people will lie and claim they never received their package. But I now know the correct procedure and will make sure to implement it in the future. Click to reveal Be 18 years of age or older. Know pickup and delivery details before you offer. Condition (77 %) Happiness (80 %) Grooming (90 %) Comfort (100 %) " " JPnO Xavier. If You have entered into any separate agreement(s) with Roadie and/or any Roadie affiliate addressing Your access or use of our Platform, our Services and/or the Delivery Services, You acknowledge that the terms of any such agreement governs Your access to and use of the Roadie Platform, our Services and/or the Delivery Services. In a world where there are endless choices and overwhelming amounts of information, it can be difficult to know which roadie account locked is the best for you. If You do not want to receive such advertising You should notify us in writing. By agreeing to these T&Cs You agree to receive such advertising and marketing. 44. You are never under an obligation to offer to perform any Gig. I literally speak to the same 2 people like every time I call. That's how much they care about customer, sender or driver interaction 30-40 minutes to even get through & then some very very young lady (usually different) picking up the phone laughing while there's a snafu issue w the Order. Without limiting any other of its remedies at law or in equity, Roadie, in its sole discretion, may temporarily lock Your account and initiate an investigation potentially leading to Your permanent deactivation if: A Users account will remain locked during the investigation of any incident or action for such time as Roadie determines is necessary, in its sole discretion. We ship local and long haul, same day, next day and even on weekends. It is impossible to call Roadie as the number promises a callback and then disconnects you. license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Platform in any way; use or commercially exploit Roadies logos, trademarks, service marks, and trade names, including on any website of Yours, or challenge or assist others in challenging Roadies ownership or registration thereof, or attempt to register any trademarks, service marks or trade names confusingly similar to that of Roadies; modify or make derivative works based upon the Platform; create Internet links to the Platform, alternate access to Services, or frame or mirror any part of the Platform on any other server or wireless or Internet-based device; reverse engineer or access the Platform to copy any ideas, features, functions or graphics of the Platform whether to build competitive products or services using similar ideas, features, functions or graphics of the Platform, or otherwise; launch an automated program or script that unduly burdens, interferes, disrupts, hinders the integrity, operation and/or performance of the Platform (or the data contained therein) in any way or for any User, including but not limited to Trojan horses, viruses, worms, web spiders, web crawlers, web robots, web ants, web indexers, bots, or any program which may make multiple server requests per second, or send and/or store in our Platform material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; attempt to gain unauthorized access to the Platform or its related systems or networks, or circumvent or attempt to defeat any security or verification measures relating to use of the Platform; or. Customers and drivers of roadie, the delivery gig app, Press J to jump to the feed. Prior to offering to provide any Delivery Services, You agree that you will have full right and authority to contract to perform the Gig. open up hiring link, start hiring, I am a customer with Walmart. Specific Airport Information. it will ask new password:password. The issue will be escalated to the Trust & Safety team for review. Clicked on the link, several times = no joy. Ive NEVER experienced support this bad anywhere in my life. SQL > sqlplus / as sysdba connected SQL > conn username/password //which username u gave before unlock. Copyright Policy: Roadie respects copyright law and the intellectual property of others and expects its Users to do the same. I feel like I am constantly in contact with chat about it and no one does anything. 3 days later I was back on. You understand that Your financial institution may not support Instant Pay, neither Roadie nor Stripe make any guarantee concerning how quickly Instant Pay payments will settle with Your account, and not all payments through the Roadie Platform are eligible for Instant Pay. I'm locked out of my account and don't have access to the email please help GetHuman-geej's Roadie . Why hasnt it been picked up by a driver yet. This no refund policy shall apply at all times regardless of Your decision to terminate Your usage of our Platform, our decision to terminate Your usage of our Platform, disruption caused to our Platform or the Services either planned, accidental or intentional, or any reason whatsoever. 131 PineForest Rd Today I found out my account is locked because of one of the orders I cancelled. I immeditaly called Roadie to let them know I never received package. You agree that You will not offer to perform Gigs unless You are physically capable of handling the Gig and agree that and Roadie will not pay or reimburse You for medical care, or any other claims, costs or expenses You may incur if You are hurt or injured while performing a Gig. My account is locked I'm a driver for roadie I was contacted by Roadie stating that I delivered to the wrong house. You agree to specifically list and disclose all items contained in Your Gig and to not include any . Privacy Policy. Well, meet Roadie, a service for exchanging items post-breakup, among other things. You agree that You will not stalk, intimidate, threaten, harass, cause physical or mental distress, or otherwise display any aggressive, confrontational, intimidating, threatening or harassing behavior toward or against any User, Roadie personnel, recipient, or other third party, including without limitation: Keeping the Roadie Community safe, friendly and helpful for all means that all Users of our Platform have a responsibility to treat each other and all third-parties they encounter while using the Platform with respect and dignity. You will not access or use our Platform in any way that could cause harm, nuisance, annoyance, or inconvenience, or interfere with or negatively affect other Users from fully using or enjoying our Platform as intended. Have a valid driver's license and proof. Calling customer service does absolutely nothing they are idiots and have no idea or abilities to help. I tried to call Driver Support several times and got the message, all agents are busy press two to be added to callback list. Otherwise the majority of deactivation decisions will be eligible. Here's what happened: I picked up the order at 2032 hours February 9 and arrived at customers residence at 2043 hours February 9. USE OF OUR PLATFORM, AND RECEIVING OR PERFORMING SERVICES THEREUNDER ARE ENTIRELY AT YOUR OWN RISK. Way to unlock the user : $ sqlplus /nolog SQL > conn sys as sysdba SQL > ALTER USER USER_NAME ACCOUNT UNLOCK; and open new terminal. After forming an account on the Roadie Platform as a Driver, You may be notified of available Gigs which You may offer to perform. Location & Hours 3565 Piedmont Rd NE Atlanta, GA 30305 Buckhead Get directions Love to know why my package was never attempted to be delivered to implement it in the future Platform... Be 18 years of age or older my questions and I am my... 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